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The Body Shop Reviews

3.5 Rating 204 Reviews
64 %
of reviewers recommend The Body Shop
Company Reviews Questions Metrics
3.5
Based on 204 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 36%
Accurate And Undamaged Orders
Greater than 72%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Over A Week

Popular Questions:

Delivery

How does The Body Shop deliver? How long does The Body Shop take to deliver? Does The Body Shop deliver on time? How is accuracy and good condition of items delivered by The Body Shop?

Customer Service

How can I contact The Body Shop? How quickly does The Body Shop resolve customer queries?
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Location:

268 Oxford Street,
London
W1C 1DS

How quickly does The Body Shop resolve customer queries?
Helpful Report
(1 month ago)
Greater than 50% of reviewers feedback is The Body Shop takes over a week to resolve customer queries.
Helpful Report
(1 month ago)
C

Customer Service - Average

62.50%
Industry Average
“ Very nice friendly team, always very helpful, especially Paulina. Always understand what customers are looking for. It’s been one year, since I started to use The Body Shop range and I’m always 100% satisfied with quality and service. ”
- Olga Melton
“ Very good service yesterday ”
- Chris
“ Great service yesterday in High Wycombe branch ”
- Chris
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