The Body Shop Reviews

3.6 Rating 203 Reviews

65 %

of reviewers recommend The Body Shop

Company Reviews

Questions

Metrics

3.6

Based on 203 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week

Popular Questions:

Delivery

How does The Body Shop deliver? How long does The Body Shop take to deliver? Does The Body Shop deliver on time? How is accuracy and good condition of items delivered by The Body Shop?

Customer Service

How can I contact The Body Shop? How quickly does The Body Shop resolve customer queries?

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Location:

268 Oxford Street,
London
W1C 1DS

How quickly does The Body Shop resolve customer queries?

Helpful Report

(2 weeks ago)

Greater than 50% of reviewers feedback is The Body Shop takes over a week to resolve customer queries.

Helpful Report

(2 weeks ago)

42.86%

Industry Average

“ 3 weeks later, i hear nothing, the products are not delivered and when I call their customer service, I was told there was a system error and my order ($150 worth) could not be processed. ”

- Kennie SAN

“ When I called customer service they put the blame on me, saying I should have also accounted for an additional 48 hours for processing?? Why wouldn't they just change it to 5-9 business days then? Blatantly misinforming customers. ”

- Anonymous

“ I ordered an advent calendar Nov 19th, based on 6-10 days deliver, it has not shown up yet and its Dec 7th. Customer service has not helped out at all, and I have an upset teenager now. I just requested a refund. ”

- Anonymous

The Body Shop Reviews

Customer Service - Bad