The Cotswold Company Reviews

2.1 Rating 82 Reviews

27 %

of reviewers recommend The Cotswold Company

2.1

Based on 82 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone

About The Cotswold Company:

At The Cotswold Company we have a simple aim - to use beautiful natural materials and clever design to create stylish, unique and practical furniture and accessories. We have ideas for every room in your home and garden and for every requirement, whether it be an invaluable storage solution, inspiration for entertaining, or a complete home makeover.
We work with a range of manufacturers and take the time to develop independent companies that use traditional furniture-making methods.

Visit Website

Phone:

0844 984 0003

Location:

Rouen House, Rouen Road, NORWICH United Kingdom
London
NR1 1RB

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The Cotswold Company 1 star review on 31st July 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is an add on to a review I wrote last year. We bought our part built wardrobes just over a year ago as we could not get made up wardrobes in the house we rented. We were reall pleased with the quality and ease of making. We finally found a place to call our own but was nervous about dismantling our wardrobes. The dismantling went well and yesterday we reassembled the wardrobes and they still look lovely and took very little time to put back up. So pleased thought I'd share this with you”

Helpful Report

Posted 3 years ago

“Could not fault my product, disappointed that the box looked like it was from china! Think i was lucky as my large tv cabinet was in stock, great customer service from Lucy in Chelmsford store for my video chat, delivery guys kept me up to date with my order although did arrive late evening. Well made product”

Helpful Report

Posted 3 years ago

“3 months late and no handles I’ve been very patient waiting for my order, around 3 months. Finally the items arrived recently. The cupboards have no handles and the mat on top of the shoe cupboard is dirty. Tried contacting customer services but either no reply, or very unhelpful. I don’t know why I need to provide more photos and evidence than just clearly showing the missing handles. Why would I order thousands of pounds of furniture, have most of it delivered, and then pretend that 2 cupboards are missing handles. What would be in it for me? Just bizarre to treat customers like this. I’m just going to have to return them after 3 months of waiting.”

Helpful Report

Posted 3 years ago

“I am so disappointed with the products and customer service of The Cotswold Company. Please do not buy from them, buy locally. There brand does not reflect their service or products. We spend thousands of pounds on a bedroom set of furniture. Everything arrived fully assembled except for the large wardrobe. I did not think I was buying from IKEA. I called customer service who were rude and arrogant, dismissive.I wish I had bought local. They just don't care. Soo disappointed. Done but from them.”

Helpful Report

Posted 3 years ago

“This company by far is the worse company I have dealt with in years, I ordered a coffee table early December with a 2 week lead time, 4 weeks later I started to contact them to try and find out were it was. I was then told it was in there warehouse, and needed some paperwork before it was dispatched, about a week they said. I gave them 2 and still no show, I contacted them again they then said it would be middle of Feb, I said yes I can wait as long as there are no more delays, but that date came went. contacted them again, they said another 2 weeks, again nothing, this went on and on, till I finally got a delivery day which was yesterday. and as you can guess it never showed, contacted again they now say the 9th march. They will never keep you informed on what is happening, they will give dates and nothing will happen. The customer service side is completely useless, all they do is apologise, never actually solve your issue. I have spent hours on live chats, phone calls always chasing them, taking days of work waiting for phantom deliveries, and never getting anywhere with them. They are by a country mile the worst company out there. There is no communication, no one to solve issues, or give actual dates that they will honour. Please Please take my advise, do not buy anything from this company, they will take your money, and make a simple process a living hell.”

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Posted 3 years ago

“Very unimpressed with the Cotswold co. Only ordered 1 item, a Ashwicke meme board. wrong title for product, its not ash its chipboard, with a thin layer of Cork on top.,no screws or fitments sent with it, no notification of delivery sent. no answer to email, not invoice sent to notify me of return details. £40 this item was, 40p!! would be more appropriate, Its gone in the bin.”

Helpful Report

Posted 3 years ago

“M Robertson Extremely happy with Cotswold furniture. Purchased an XXL tv unit, top quality better than expected, solid piece of furniture. Customer service exceptional, kept me informed at all times. Delivery was speedy and excellent. All round fantastic experience. Well done Cotswold. I'll be back.”

Helpful Report

Posted 3 years ago

“Be 100% sure before you buy because you have to pay for the returns 👎🏼👎🏼👎🏼👎🏼”

Helpful Report

Posted 4 years ago

“Customer Service has dropped massively!!! They connect to your chat message and then ask you to wait as they are on the phone to another customer!!! Rude and unhelpful, with lack of product knowledge! They don't value your custom and are happy to lose regular customers! I have purchased a couple of times and was looking to purchase a Bed, Mattress, TV Unit and Sideboard, but will be going elsewhere due to the poor customer service!! I have cancelled a recent order which was due for delivery next week. Such a shame when you try a support small businesses and they clearly don't care about your custom!”

Helpful Report

Posted 4 years ago

“Dreadful experience. After ordering over £1000 worth, I tried to then order another item to new address. Told I couldn't until I proved I lived there. My point that I had paid for the item so can have it delivered anywhere I wish fell on deaf ears and the whole conversation turn into a Monty Python sketch. Cancelled all orders and that's when the "fun" really began! Long story short, I had to chase every week to get my refund which came back in drips and drabs. I strongly suggest you are not fooled by the lovely website and suggest you look around. Awful experience.”

Helpful Report

Posted 4 years ago

“Very pleased with all of our order - sideboard, display cabinet, tv unit & nest of tables. Good quality, no damage, looking really great in our lounge. Delivery was excellent with care taken and great communication. Although we waited a couple of weeks longer than we expected it was worth the wait.”

Helpful Report

Posted 4 years ago

“The filing cabinet is good value for money. It is obviously a massed produced, third world item and not a piece of fine furniture but it is of much better appearance than a metal or imitation wood filing cabinet while still being of comparable price. It was well packed and delivered promptly. Recommended”

Helpful Report

Posted 4 years ago

“Chest of drawers delivered damaged so awaiting a replacement item which we have heard nothing about also the original item is sitting in our living room taking up most of the space again no word from anyone about when this is going to get picked up. trying to get through on the phone is a joke hanging 15 mins then cut off. Customer service is non existent again another example of a company happy enough to take your money but not interested if there is a problem with an item of furniture.”

Helpful Report

Posted 4 years ago

“Order was delivered 3 weeks later than originally agreed. One large item was damaged and one of two bedside tables were not delivered.. this means we have an unfinished, weird looking set. Customer service is non existent. Initially promised to partially refund for damaged item, but not follwed through. Missing item has been completely ignored. This is theft. We are around £200 out of pocket. Disgusting company. Have reported to Ombudsman. Steer clear. Furniture is nice and well made, but in no way makes up for the terrible service”

Helpful Report

Posted 4 years ago

“Waited 5 weeks for delivery, to then have a scheduled delivery day and time for them to not turn up with no explanation. Contacted and emailed with no response so far.”

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Posted 4 years ago

“Arranged for bed to be delivered we were last drop off and guys came with half a bed... spoke to someone on chat who apologised and then no further communication as we were waiting on logistics and courier . To sort out between them where the other half of bed had gone..Forward a week then I received a message from courier saying bed was arriving next day still nothing from Cotswold..Another day of work and again half a bed .aftwr complaining again to Cotswold I Applied threw PayPal for refund And only then I was phoned and emailed to apologise and offered another delivery of a bed to be sent and once received then I could phone customer services and see about a little offer... no just give me a refund as I hadn’t had a bed for almost 2 weeks ..yes I can get my refund but it could take up to 14 days then depending on my bank how long it would take to go threw... Thank you PayPal I was refunded in 5 days...My recommendation is don’t use this company as once they have ure money they are not interested...”

Helpful Report

Posted 4 years ago

“I am having a terrible time trying to have a very faulty item replaced, it is a large cupboard - very badly damaged - installed wrongly and is now taking up much of my small kitchen and blocking our back door. I am shielding elderly folk and this is patently unsafe. I have called with no joy, no reply, endless on hold and the live feed cuts out. I have had a reply but am now waiting for a safe replacement and call from the delivery company to assure me it will all be done before we go away. \This is the most terrible customer service I have ever received. Previously several friends had recommended them but they seem to have fallen apart. I am writing to the MD CEO etc but I need this unsafe situation resolved and i am very unconfident and fearful that it won't be sorted safely.”

The Cotswold Company 1 star review on 17th August 2020

Helpful Report

Posted 4 years ago

“I took receipt of the Large Larder unit, after unwrapping the item, I have found that there is paint missing on one of the legs which is really disappointing In addition to this, i am very upset and angry that the delivery drivers pushed the box through the french doors rather than tipping the box on its side, which therefore has damaged the top and side of my doors and has perished the seal. We have only just moved into our new property, i am disgusted by their shoddy attitude to customers property.”

The Cotswold Company 1 star review on 14th August 2020

Helpful Report

Posted 4 years ago

“Can't comment on quality of product as still waiting for it. It's really hard to get through to anyone on customer service, you're on hold for at least 20 mins, I have up several times when it took longer, there's no indication where your are in the queue. I supposedly had express delivery for £20 but it turns out they're busy so it's over a week still. Entire process has not been automated, I have to keep chasing things up. It sounds like this company has compelling let itself go and is failing miserably in customer care.”

Helpful Report

Posted 4 years ago

“Had previously bought items from this company with no problems, but since March this year something has gone terribly wrong. You wait weeks for replies to emails, no one answers the phone, every time I have received a delivery the item has been damaged and has to be returned, have now been waiting 3 months for a replacement as original was damaged and the delivery date keeps getting pushed back all the time. One item was sent out knowing it was damaged and I was offered a discount when I tried to return it. Demanded a replacement to be told "we don't have any more and the item has been discontinued" which is deceitful. Really unhappy at the moment.”

Helpful Report

Posted 4 years ago

The Cotswold Company is rated 2.1 based on 82 reviews