The Cotswold Company Reviews

Name: The Cotswold Company
Address: Rouen House, Rouen Road, NORWICH United Kingdom, London
Rating: 2.12

2.1 Rating 82 Reviews

27 %

of reviewers recommend The Cotswold Company

2.1

Based on 82 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone

About The Cotswold Company:

At The Cotswold Company we have a simple aim - to use beautiful natural materials and clever design to create stylish, unique and practical furniture and accessories. We have ideas for every room in your home and garden and for every requirement, whether it be an invaluable storage solution, inspiration for entertaining, or a complete home makeover.
We work with a range of manufacturers and take the time to develop independent companies that use traditional furniture-making methods.

Visit Website

Phone:

0844 984 0003

Location:

Rouen House, Rouen Road, NORWICH United Kingdom
London
NR1 1RB

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The Cotswold Company 1 star review on 31st July 2024

Anonymous // 01/01/2019

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“The furniture I purchased was lovely, Although the first larder unit I purchased was damaged. My main complaint is with the delivery courier who firstly walked mud through my house and when I complained to the Cotswold Company they referred me to the T&Cs and said I should have covered my floors, then the 2nd delivery team refused to assemble my furniture despite me paying for assembly, so asked them to wait while I called customer services to resolve the matter, however they literally ran away and drove off at full speed ! When I complained to TCC they advised the courier company would call me, which they haven’t. I did get a refund for assembly, however the apology was robotic and not genuine and basically blamed me for not covering my floors. I won’t be ordering from TCC again.”

Helpful Report

Posted 1 year ago

“my white brought cushion cost about £25, when it arrived she didn't like the colour and wish to return it however the only way to return it is via the Cotswold company who wish to charge you £20 to return it, the Only Way Out of This is to buy something else from them rip-off”

Helpful Report

Posted 1 year ago

“At the Canterbury branch, we found helpful, friendly staff who just wanted to help find the right product for us. The furniture is beautiful and made by craftsmen. The Chester extending table and 8 chairs is great value-for-money and furniture we are proud to own. Delivery will take 10 days and, for a few pounds, the table will be assembled in our home. We are absolutely thrilled with the service from the time we made enquiries at Head Office to owning the furniture. Thank you.”

Helpful Report

Posted 1 year ago

“Waited all day and no delivery! I called the day before to check on my delivery...asked the Cotswold company to confirm timings. A trainee told me I would receive a 2 hour slot. This didnt happen! I took the afternoon off work and son waited in all morning... and no delivery. Called at 3pm courier told me that the delivery was for the 17th. Cotswold email stated 16th Nov. The courier said I was the 3rd customer call saying this had happened today. Also, I was told by the Cotswold the courier would call 30 mins before delivery this promise isn't possible...confirmed by courier. I am a busy Dementia nurse who doesn't work the normal 9 to 5. I couldn't receive the next delivery for at least a week due to my work shifts. So I cancelled the order - awaiting a refund. What a waste of 10 days from ordering. Total waste of my time! Never again!”

Helpful Report

Posted 2 years ago

“Average quality imports. Superficially pretty but no substance. Sadly not the artisan product their branding and marketing suggests. I might even say not fit for purpose. Who wants or needs a console table that they can’t put a plant on? Totally ruined by a small spillage when watering said plant, even though it was wiped down within minutes. Though as you can see from the picture it’s made from poorly finished and sealed mdf disguised as something better. Finally, as 90% of reviews suggest, the company doesn’t appear to have a customer service function. If you’re annoyingly persistent they reluctantly reply eventually. You’d get better value all around at IKEA where they’re honest about their proposition and you get what you pay for.”

The Cotswold Company 1 star review on 9th November 2022

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Posted 2 years ago

“Called in the Cotswold Company in Stow in the Wold on my way to Somerset. Really friendly ladies in there. Later after I got home I rang them and ordered a country cream narrow 4' bookcase. Delivery was perfect, it was packaged very well and I love it. Top quality and looks beautiful. Thank you.”

The Cotswold Company 5 star review on 24th October 2022

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Posted 2 years ago

“Be careful buying Cotswold company furniture . They charge top quality prices and the product finishing is very inferior .. In this case bad paint job on MDF wood .”

The Cotswold Company 1 star review on 3rd October 2022

Helpful Report

Posted 2 years ago

“Although a very pleasant experience in store, from there it soon goes very wrong! Waited in all day for a delivery of a dining table & desk, but despite an email (no doubt automated) nothing arrived……. no phone call to explain/apologise, no nothing. On calling customer services was told rather unapologetically that it was an issue with “ the courier” and basically out of their hands?? On demanding that they follow up & give me further information, and more importantly a new delivery date/time, no one has had the courtesy to call me back, yet again zero service. Seems that once they have taken your money they are no longer interested! Not a great way to ensure repeat custom, & I certainly shan’t shop with them again.”

Helpful Report

Posted 2 years ago

“I ordered a tv stand which is of good quality apart from a few small marks, which aren’t bad, but are noticeable. Most companies would probably sell it a bit cheaper as a seconds item, or in a sale perhaps. Generally though it is nice and looks good. My main gripe with it is the size of the drawer, which I would have thought would be designed for DVD’s and Blu Rays. Unfortunately these don’t fit in very well. The drawer isn’t quite high enough for slightly bigger cases, such as cardboard box sets etc. and the drawer doesn’t come out quite far enough to fit them in properly, so it’s awkward to get them in and out, especially when the drawer is almost full! Surely they should have worked out the dimensions properly to make sure of fitting DVD’s in, as I would think most people would be using the drawer for this purpose. Also they do not put dimensions of the drawer or the slot above which you would generally be putting a DVD/Blu Ray player, or maybe a sound-bar in. The item was delivered on time, but the men just brought the box inside and immediately ran off. They obviously weren’t going to unbox it and set it up as I had hoped. Some people say that they do unbox the items, others say they don’t. It says on the website about choosing an unboxing delivery if you want one. I never got the choice when I did the order. This seems odd to me, why do some people get the choice, and others do not?! 4 stars for the tv unit, 3 stars for service.”

The Cotswold Company 4 star review on 18th September 2022

Helpful Report

Posted 2 years ago

“I had a line of customer service failures with my first and only order. I received my order 3 weeks late, at which point I was wondering if the company was a scam. 1) My order was not delivered on the date I was notified by Cotswold Company. I cleared my schedule as a result of the notification to be at home for the delivery. After waiting until the afternoon, I called the delivery company and learned that they never received the item. 2) When I followed up with the Cotswold Company, my customer service ticket was combined with another one and I never received a response. 3) A new delivery was organized. At delivery, a returned item was expected by the delivery company. The delivery men would not leave until they had collected the item they were expecting or they received approval from supervisors.”

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Posted 2 years ago

“I ordered a bed from CC, the side rails were cracked. I followed their online advice to email customer services, what customer services? NO-ONE responds, they use an automated system for customer feedback. It's like emailing into a black hole. I have sent pictures as "proof" of damage. But oh my goodness, how absolutely frustrating to not get one single response from this company. They really do not care about customer service. Happy to take your money but don't care if the goods they send are faulty and no offer to put things right. Finally I managed to speak to a human who offered me £60 refund to keep the faulty bed, what??? Keep a bed that is unsafe and broken. What planet does this company exist on! I insisted on a replacement. Hopefully no problems with this one. Please do yourself a favour and use another company. My feedback is based solely on the non-existent after sales support. Bed is lovely, shame about the damage and woeful service.”

The Cotswold Company 1 star review on 3rd September 2022

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Posted 2 years ago

“I cannot recommend the sideboard I purchased, although I was initially excited to receive it and it is a beautiful piece of furniture. The top is made from oak veneer, like many of the furniture items from the Cotswold Co. Unfortunately, I have since learnt that wood veneer is very easy to damage and can be prone to scratching and water damage especially, so not ideal for everyday use. I had the bad luck of a water mark on my sideboard a few months after I purchased it and after contacting the Cotswold Co’s “replacement parts” section, was told they were unable to sell me a replacement veneer top and advised me to contact a furniture repair shop instead - I contacted several and all quotes were more than what I paid for the sideboard, the process also did not seem easy or straightforward. Frustratingly this left me with little choice but to have to purchase another sideboard altogether (and they aren’t cheap at around £399). My sideboard was only a few months old and in immaculate condition apart from the water mark on the top and I resented having to replace the entire thing because the wood veneer was so costly and tricky to fix, and I wasn’t allowed to purchase a replacement top for it. Please be warned if you choose to purchase any furniture with a wood veneer top that it can be prone to damage - and difficult and expensive to fix.”

Helpful Report

Posted 2 years ago

“Ordered from here a number of times and it always takes much longer than they say. Currently waiting on an order that was due in June, 10 days ago they told me mid to late August and just got an email saying end of September. Having ordered in March this is ridiculous. All they ever do is apologise, I’ve never had any kind of compensation.”

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Posted 2 years ago

“Two companies in one Cotswold company and oak solutions. I found the delivery side a nightmare stupid system of tx answers then they say you not responded and don’t deliver ontime they use Kinetic logistics they are a nightmare you can’t phone them only email them there tracking doesn’t work all in all would never recomend Oak solutions or Cotswold company as they can’t delivery on delivery”

Helpful Report

Posted 2 years ago

“From VisIting Leamington Spa Store to Delivery Day the service has been nothing more than amazing. And to finish it off 2 amazing delivery drivers finsh everything thing off and for me that was the cherry on the CAKE !!! Thank You TEAM Cotswold Co !!!!! xx”

Helpful Report

Posted 2 years ago

“I bought a lovely double bed in ink colour for my teenage son and within only a few months the paint is chipping off in various places. Not very good quality for the price and I wouldn't buy from here again.”

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Posted 2 years ago

“Bit disappointed that my blanket box couldn't be taken to my bedroom as I had not selected the "choose a room" option. I had to get help to move it. Surely bedroom furniture is obviously to go upstairs ? was told someone could do it for £15. Glad I have got good neighbours!!!”

Helpful Report

Posted 2 years ago

“It’s 8pm on delivery day for my bed and the slot was between 1 and 4 pm. Tried ringing the delivery firm number 4 times but it just rings out. Live chatted with the Cotswold Company at 4.30 and they said they couldn’t contact the delivery van but couldn’t see that they were having any problems via their website. I have no bed, I’m 63 and I’m going to have to sleep on the sofa. Not impressed to say the least.”

Helpful Report

Posted 3 years ago

“Really disappointed in the Grey Arabic Clock delivered today. I did notice no wall fittings were supplied but that didn't really bother me. However the quality is poor (it is plastic). I must admit I didn't notice this in the description on the website. I wouldn't have bought it had I realised. It looks cheap and no batteries supplied either. I'm hoping once it's on the wall it will look better. For £60.00 a great disappointment - and to be honest - a rip off! I wasn't expecting such poor quality from this company.”

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Posted 3 years ago

“Buying experience, delivery and product were all excellent.”

Helpful Report

Posted 3 years ago

The Cotswold Company is rated 2.1 based on 82 reviews