The Rug Seller Ltd Reviews

Name: The Rug Seller Ltd
Address: 7 Trafford Moss Road, Astra Business Park, Trafford Park, Manchester
Rating: 4.73

4.7 Rating 21,121 Reviews

79 %

of reviewers recommend The Rug Seller Ltd

4.7

Based on 21,121 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

About The Rug Seller Ltd:

The Rug Seller is passionate about interior design and we love the feedback from our customers to help us to keep improving our products and services. We have grown to be the UK's leading rug specialist with over 21,000 available to buy online or in our Manchester showroom.

We stock designer brands including Calvin Klein, Wedgwood, Ted Baker, Sanderson plus many more.

Shop with confidence with Free UK Delivery, Lowest Price Promise and No Quibble returns.

Visit Website

Email:

Sales@therugseller.co.uk

Location:

7 Trafford Moss Road, Astra Business Park, Trafford Park
Manchester
M17 1SQ

The Rug Seller Ltd 5 star review on 21st October 2024

683

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The colour of the rug was completely different from the website. The customer service is very poor and they do not help at all. Just said that they have written somewhere on the website that they are not responsible if the colour is not same like shown in the pictures on their website. The rug is only 10 days old and has started to shed and show the base. I think its a defective rug but we I can only return back if I pay for the return delivery and that too it should reach before 14days of receipt. Poor quality and poor service. Would never buy again.”

Helpful Report

Posted 10 years ago

Hello Yasmeen, our customer services team have emailed you to resolve this matter. Regards, Daniel

Posted 10 years ago

“The rug does not look like the picture on the website. It looks cheap and not at all what I expected. I will not be using it. As it is so large it's not worth the expense of returning it. I am very disappointed that I have wasted my money.”

Helpful Report

Posted 10 years ago

“Delighted with the rug but delivery service was extremely disappointing.”

Helpful Report

Posted 10 years ago

“I ordered a Nourisson rug but it took the company four days to tell me it was out of stock. I selected another, a Sierra Apollo cream sculptured rug. When it arrived it looked NOTHING at all like the picture, basically the pile being mainly the same length instead of the cut-out pattern as featured. On contacting the company I was informed that it was up to me to pay to return it even though I feel the company contravened the trade description act. I have therefore returned it at my cost and am wholly disgusted with the whole experience. Never again will I shop with this company and make sure no one else I know does either.”

Helpful Report

Posted 10 years ago

The rug is sold as per the manufacturers images and does provide an accurate representation of the actual rug. I am sorry to hear that the rug was not to your expectations, we will process a full refund once it arrives at our warehouse.

Posted 10 years ago

“The raspberry rug I ordered came quickly & was of good quality & very lovely indeed so I have no issues there. However I had emailed before ordering to check on the colour. The pic showed it very dark & def not what I wanted but the close up was lighter/brighter & what I was looking for. I was promptly emailed back & told the true colour was the ilight bright shade so I orddered. I paid an extra £15 for delivery to NI. As lovely as the rug is I was very disappointed to find it was the darker shade, more like a deep dark wine. I decided to return it thinking it would be collected for me by the same courier and I would again pay the extra £15 delivery. However I was told I had to arrange a courier myself, something I have never done. It has proved impossible. I was quoted £90 by 1 company!!!! Anyone else reasonable, under £20 had a size limit of 150cm. My rug measured approx 160/65cm. I even contacted the co who delivered it & was told they do not pick up from my postcode. I feel very let down & abandoned by this company & am now left with a £130 ish rug that I have no use for. There customer care is the poorest I have ever experienced.”

Helpful Report

Posted 10 years ago

The screen images do provide an accurate representation of the rugs but appearance can vary depending on lighting conditions and computer monitor resolution settings. The terms of purchase on the website do state that returns costs are the buyers responsibility.

Posted 10 years ago

“The worst customer service ever. Bought from this site a couple of times now, and neither time has any product been delivered on the days that they have claimed they would be. In addition, both times products have been out of stock, though this has not been conveyed to me until after I have already been waiting and then have had to actively contact the company to ask about the whereabouts of the products. The single man who seems to answer the phone is the rudest person, who speaks complete untruths to end conversations with no satisfactory resolution. Done with this company”

Helpful Report

Posted 10 years ago

The order was placed on the 26th January and we emailed the following day to advise of a small delay on one of the 4 rugs ordered. We amended the order as per your instructions and dispatch was arranged. Sincere apologies for any inconvenience caused, we did email to confirm dispatch and provide the online tracking information for the courier service.

Posted 10 years ago

“The rug wasnt as good a quality as I was expecting, and when I asked if I could return it I was told to sort it out myself. Hardly good customer service.”

Helpful Report

Posted 10 years ago

“the rug was a disappointment in that it was totally different in colour to how it was shown..it was supposedly "linen white, ( looked to be an off white in the picture) but on arrival a sort of speckly brown and white, quite wrong for my room. I hate it. if it was not so heavy and difficult for me to return to you, I would have sent it straight back. I cannot therefore recommend shopping with you and will not do so myself in future ;and further more I am now £300 out of pocket yours sincerely Judith smith BDS.Lond. RCS.LDS.Eng.”

Helpful Report

Posted 10 years ago

“picture of rug I purchased was not true, wanted to exchange but had to return within 7 days which I found expensive as had to find and pay for courier kept the rug but will not be using them again”

Helpful Report

Posted 10 years ago

“The rug that I ordered was delivered to the wrong address. I had to chase up, and was told that the courier's Sat Nav had failed, and therefore he delivered to the wrong area (about two miles from my home) and to a clearly different address to the one on the packaging. I was informed that the courier would collect the rug and deliver it to me on Friday. It arrived on Saturday whilst I was out, and dumped by my front door. When I opened the packaging the rug was a horrible 'greige' colour (was advertised as cream, and looked cream in the photograph online). I now have to return it at my cost. I won't be using this company again.”

Helpful Report

Posted 10 years ago

“I carefully selected a grey rug as clealry shown on the company's website, a brown one was sent. The MD then refused to acknowledge this mistake, was sarcastic and rude in correspondence and refused to replace this and demanded that the I paid to send the rug back. I am now taking legal action. I would never use this compnay again.”

Helpful Report

Posted 10 years ago

“still not received rug ordered.delivery company have managed to misdeliver my order and I am awaiting outcome of 24hr investigation from 13/11/2013! now 18/11/2013”

Helpful Report

Posted 10 years ago

“The rug delivered to me bore little resemblance to the rug I viewed on-sceen. I ordered a blue rug and was sent a dull gray-black one. When I complained, I was told to return the rug at my own expense in order to get a refund. obviously, this is not cost-effective and I have been saddled with a rug that is of no use to me. Very poor service and poor attitude of staff when I complained. They were obviously not interested in customer satisfaction. I have referred the matter to Citizen's Advice who are escalating it to Trading Standards.”

Helpful Report

Posted 11 years ago

“I was sent the wrong colour rug - brown instead of beige.After checking i had ordered right and sending a requested picture via e-mail they said i would have to return the rug at MY expense before getting a replacement or refund !! Since when does the customer have to pay for the dealers mistakes? Paypal are now handling the dispute and hopefully i will get a refund and they will have to pay to uplift the rug.BEWARE do not deal with them as they are running the business on a shoestring and will not admit their mistakes if it costs them money.Have read similiar reviews - now too late .Wish i had done research beforehand.”

Helpful Report

Posted 11 years ago

“I ordered a green rug. Was sent a cream/green rug which wasn't the right colour. Told I could return the rug but the postage was my responsibility! Unsatisfactory to say the least. I will be on Twitter and Facebook to express my opinion as to The Rug Seller. Will never use them again ever!”

Helpful Report

Posted 11 years ago

From discussing this over the phone it was confirmed that you had actually received the Green Cream as ordered. The Cream/Green would have a Cream centre and the one you received was Green. We confirmed that a return could be made should it not suit the customers expectations.

Posted 11 years ago

“I purchased a rug by this company but once it came i realised the colour looked nothing like what it did in the picture. I then contacted the seller to arrange a return of the rug, i then told i'd have to arrange a courier to send it back to them and that it wouldn't be possible for a refund,just a credit note.And that i only had 7 days to return the rug starting from the day i received it or else it would be none refundable. As i had contacted the seller a couple of days after receiving the rug,this didn't give me long. The price of a the rug to be sent back to the seller via the courier is going to cost me £32 which is one of the cheaper quotes i came across.That is more than half of the price of the rug in the first place and is ridiculous. Very unhappy with this company. would not recommend.”

Helpful Report

Posted 11 years ago

“1st rug arrived quickly, the expensive one still hasnt arrived even though its over a week and was told it would be weds delivery. Still waiting, inconvenient and you have our £750!!!!! Not impressed and would like someone to follow up asap”

Helpful Report

Posted 11 years ago

“Unfortunately the rug has only been with us a week and already has stains from dirt on it that can't be got out. Sadly that was £50 not spent well as the carpet is now in the cupboard as looks unsightly in the hall.”

Helpful Report

Posted 11 years ago

“Rug was nothing like the pictures very misleading. Then returning the rug, you have to cover the cost of postage and packaging! Which is ridiculous. Most companies do free returns, NEVER EVER using this company again and deterring everyone from using it. Very unhelpful, very unprofessional.”

Helpful Report

Posted 11 years ago

“These people are a bunch of cowboys and liars, to be avoided!!! I bought a rug online for nearly £60 which was very poor quality. I sent it back but they REFUSED to refund my money, breaking all trading regulations. Take your business somewhere else.”

Helpful Report

Posted 11 years ago

The Rug Seller Ltd is rated 4.7 based on 21,121 reviews