The Rug Seller Ltd Reviews

Name: The Rug Seller Ltd
Address: 7 Trafford Moss Road, Astra Business Park, Trafford Park, Manchester
Rating: 4.73

4.7 Rating 21,121 Reviews

79 %

of reviewers recommend The Rug Seller Ltd

4.7

Based on 21,121 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

About The Rug Seller Ltd:

The Rug Seller is passionate about interior design and we love the feedback from our customers to help us to keep improving our products and services. We have grown to be the UK's leading rug specialist with over 21,000 available to buy online or in our Manchester showroom.

We stock designer brands including Calvin Klein, Wedgwood, Ted Baker, Sanderson plus many more.

Shop with confidence with Free UK Delivery, Lowest Price Promise and No Quibble returns.

Visit Website

Email:

Sales@therugseller.co.uk

Location:

7 Trafford Moss Road, Astra Business Park, Trafford Park
Manchester
M17 1SQ

The Rug Seller Ltd 5 star review on 21st October 2024

683

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered 2 rugs and anti-slip products from the rug seller. There have been 2 issues. The first was that one of the rugs was the wrong colour and so it couldn't be delivered at the the same time as the other products however the 2nd issue meant I had to cancel my order as the delivery firm that the Rug Seller uses in Edinburgh refused to deliver the rugs to my door stating they only deliver kerbside and as I live in a second floor flat I would have had to lift a 3m x 4m rug myself up 2 flights of stairs which I was both unable and unwilling to do. I would warn anybody ordering a large rug from the Rug Seller and who lives in a flat (not sure if this is just an Edinburgh issue) to check that it can actually be delivered to their door.”

Helpful Report

Posted 8 years ago

“Very poor service. I ordered a rug and the order was accepted, but two weeks later I'd heard nothing. I rang to enquire and the man said he would call me back - but simply didn't bother. Subsequently, I had an email to say the rug would not be in stock for at least a month. No reference was made to my phone call. Needless to say, I cancelled the order.”

Helpful Report

Posted 8 years ago

“Ordered a rug which was easy enough and arrived promptly. After seeing it in person, I decided that it wasn't exactly suitable for my home. This is where the problems started. Tried to ring them to get the return address but no one answered my calls. Tried emailing them and eventually got a reply after 5 messages. Seems to be a good company if you're happy with your order otherwise it is a nightmare! And now I have returned the item to them they are disputing the delivery even though it was signed for. Good company for taking your money but useless with customer satisfaction.”

Helpful Report

Posted 8 years ago

“Placed an order on 04.01.2016. Got a confirmation about despatch 06.01.2016. Gave a call to customer service on 11.01.2016- was informed that there was no despatch so far and that the metter will be investigated and i will be informed. No one got back to me me with any updates as for 13.01.2016. Planning to call and find out what's going on....”

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Posted 8 years ago

“Disappointing experience with The Rug Seller. Sent the wrong colour rug but were not very helpful about replacing it . Took up a lot of my time with very little help from them.”

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Posted 8 years ago

“Had to cancel order even though I had the shipment date goods did not arrive had to make various calls to be told order somehow got lost was then told I would have to wait 2months for next stock so I cancelled the order Needless to say I am not happy”

Helpful Report

Posted 8 years ago

We are really sorry that the suppliers let us down with this order. We are addressing this issue to avoid repeat instances and have started putting processes in place to monitor their performance in the future. Regards, Sarah

Posted 8 years ago

“Returns system is very very poor and very very expensive. Using the local PO would cost me £13 to return but the nearest depot is 13 miles away (I live in a town not out in the country) and I do not have the luxury of a car, so I am stuck with the scrap of carpet I ordered. Would never consider ordering from this company again.”

Helpful Report

Posted 8 years ago

“Ordered a red rug, a cream rug was delivered. Called customer service and someone promised to call back. Had to wait a week to have the mistaken rug picked up. The Rug I ordered was also not available till another week later. Incredibly disappointing.”

Helpful Report

Posted 8 years ago

“I still don't have my rug. I was told it would be with me 2 weeks ago. When itI didn't arrive I spoke to the courier who said it was never dispatched. I then spoke to 3 different people over the course of a week who respectively put me on hold so long it rang out, told me they would call me back and then didn't and finally told me my rug would be here this week (I'm still waiting). So go somewhere else for your rug.”

Helpful Report

Posted 8 years ago

“Ordered rug 30th Nov. First rug sent was wrong colour. E.mailed for urgent reply, no one rings back or replies to e.mails. Rang James,said they would send a replacement and I would get it by Friday 4th. Rang Sarah when it didn't arrive, told still in warehouse and it would be now Monday 7th. Rang them when it didn't arrive said it would be Tues 8th as it had just been sent out. Arrived 16.45 on Tues, when unpacked inner plastic wrapping had split in it and a 1inch hole through the weave backing on the rug. Rang Daniel back, told too late to check for stock in warehouse but would ring me back next morning 9th with stock update. When no phone received from Daniel by 2.30pm,so I rang them back and spoke to James who apologised again, and when he rang me back told me the rug was out of stock and was now being sent direct from supplier. Received my new rug on Fri 11th. Happy now!!”

Helpful Report

Posted 8 years ago

“Terrible company they're OK taking money but they won't give it back if an item is returned or cancelled would not use them again”

Helpful Report

Posted 8 years ago

“Ordered 2 rugs that have never arrived.”

Helpful Report

Posted 8 years ago

“My order was dispatched on 12th November it is now the 3rd December 2015 have had 3 pie crust promises for delivery dates , and still I await receipt of the rug! I think a refund is due!”

Helpful Report

Posted 8 years ago

“Liked the carpet design but not suitable for kitchens it slides about and can be very dangerous, also both ends keep curling so have to keep folding them over. Wasted money on this and won't buy from this seller again. Now have to spend more time and money looking for a more suitable kitchen rug/carpet.”

Helpful Report

Posted 8 years ago

“Wrong rug delivered then lack of communication to resolve matter.”

Helpful Report

Posted 8 years ago

“I purchased a rug from the Rug Seller nearly 2 weeks ago. On arrival it was creased and the appearance of the rug when on my floor was not good. I have been trying for the past week to arrange with the rug seller to have this rug returned as faulty but have been faced with emails telling me to persevere with this for another week or so to see if the creases disappear. They are blaming the cold weather for this problem? I do not want to keep the rug but I'm having a very difficult time trying to have this returned! Not what I expected from this company at all, very disappointed!! I have never experienced this sort of service with any other online companies. I have now emailed them several times but they are not even responding to my correspondence. My consumer rights advise I have 14 days to return but the rug seller seems to want me to keep this purchase even though I have explained very clearly that it is faulty and I wish to return. I would not purchase fro them again and I would definitely not recommend them to anyone.”

Helpful Report

Posted 9 years ago

“Spilt a little water on the rug it went a funny shape phoned up and was told it comes with instructions on what to do.followd instructions still the same.they didant and wasant interested in my complaint.would never use them again beware”

Helpful Report

Posted 9 years ago

The Lorenzo range is made with a 100% Polypropylene pile and is water repellent but it is important that all spillages are blotted immediately to prevent any permanent issues with the construction of the rug. All rugs are guaranteed against manufacturing defects but would not cover accidental damage.

Posted 9 years ago

“Contacted sales stuff about stock availability. Was promised that everything is ok and the desired rug is in stock. Placed order, payed money and have to wait for a week to knew that they don't have this rug.”

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Posted 9 years ago

“Rug arrived and was a completely different colour - far darker than shown in the picture. The Rug Seller refused to refund my postage cost (£20) despite the description of the product being inaccurate. When I sent back the rug (at my expense of £15), the Rug Seller did not fully refund me. I paid for both a rug and rug gripper and was only refunded for the rug. I would not recommend this retailer as I am currently £49 down with no rug!”

Helpful Report

Posted 9 years ago

Hello Katie, I am sorry to hear that you were not completely satisfied with your purchase. We have checked the rug and found the image to show an accurate representation but this may have appeared darker in your home depending on the location/light conditions etc. The rug gripper was not originally identified as part of your order but has since been resolved and refunded. Regards, Daniel

Posted 9 years ago

“Terrible company and full of force advertising. Ordered a £350 rug processed my payment then told me it would take 4 weeks . Finally after 6 weeks I cancelled the order as it was going to be another 4 weeks minimum. Stay clear”

Helpful Report

Posted 9 years ago

The Rug Seller Ltd is rated 4.7 based on 21,121 reviews