The Watch Lab Holdings Ltd T/A The Watch Lab Reviews

Name: The Watch Lab Holdings Ltd T/A The Watch Lab
Address: The Watch Lab Holdings Ltd T/A The Watch Lab 15 Cable Court Pittman Way Fulwood, Preston
Rating: 4.36

4.4 Rating 994 Reviews

85 %

of reviewers recommend The Watch Lab Holdings Ltd T/A The Watch Lab

Company Reviews

Questions

Metrics

4.4

Based on 994 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Phone:

01772 655003

Email:

info@thewatchlab.co.uk

Location:

The Watch Lab Holdings Ltd T/A The Watch Lab 15 Cable Court Pittman Way Fulwood
Preston
PR2 9YW

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The Watch Lab Holdings Ltd T/A The Watch Lab 1 star review on 14th September 2024

Theresa Everard

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service by Keri Holt”

Helpful Report

(Keri Holt) - Posted 9 years ago

“Happy with service. Brought in a Casio sports watch for replacement battery and seal at 0900 and it was ready by 0945 the same day. Have since used watch in tough conditions during a 7-day International Orienteering event without any problems, so job done!”

Helpful Report

(Jake Hignett) - Posted 9 years ago

“An excellent service provided by Colin Stuart who fitted a new battery, pressure tested and cleaned my Tag watch all within an hour. Thanks.”

Helpful Report

(Colin Stuart) - Posted 9 years ago

“My Marc Jacobs watch face was chipped and the Hanley branch sorted it out brilliantly. Genuine parts used and polished beautifully. Thanks again.”

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(Jenny Smith) - Posted 9 years ago

“Excellent Service, same day replacement, also good value (1/2 the price) compared to manufacturer”

Helpful Report

(Jenny Smith) - Posted 9 years ago

“My ladies Omega Constellation, went in for battery, servicing, and repair due to water damage (my own fault, I didn't send it away for a new battery and it wasn't sealed properly). Cost £500, in all. Rather on the expensive side, but watch came back like new. I would recommend as the service was exceptional, but might be an idea to get other quotes. I used the York branch.”

Helpful Report

(Callum Ford) - Posted 9 years ago

“I required new batteries for two Nixon watches so took them to the Watch Lab in the Highcross shopping centre in Leicester. The staff were very polite and helpful and told me what they could do as well as putting in new batteries. Essentially each watch had a 'mini-service', and although it isn't cheap, I was very pleased with the results. The chap also spotted that my Tissot had the stop watch running and reset it all to save the battery.”

Helpful Report

(Matt Davis) - Posted 9 years ago

“Keri was outstanding. She was incredibly informative of my watch model and was very professional and accommodating. The watch battery was quickly replaced and it was working perfectly. At this point I would rate the service as 'very good'. However after 4 days the watch stopped working. It has been worn on my wrist entirely over the 4 days and has not be subject to any damage or submergence under water. 4 days for £40 is pretty poor.”

Helpful Report

(Keri Holt) - Posted 9 years ago

“Their are not many watch repair places I would trust with my Longines wristwatch but I have been using this company for years and I cannot fault their service.”

Helpful Report

(Colin Stuart) - Posted 9 years ago

“I visited the Glasgow branch recently to have the battery replaced in my Zeitner watch and also chose to have a mini valet, which included a tightening of the bracelet fastening as recommended by the staff member, Colin Stuart. The service was excellent, Colin was very friendly, polite and helpful.”

Helpful Report

(Colin Stuart) - Posted 9 years ago

“I was experiencing a problem trying to get a replacement battery for a Fossil watch bought in the US. As the watch was waterproof it had to be sealed and the quote from Fossil direct was considerably more than the Watch lab and entailed sending the watch off to Milton Keynes and also paying postal insurance. A replacement battery in a Fossil shop would be less but without resealing. A casual enquiry at the watch lab in Hanley Stoke on Trent resulted in a quote for a much lower price to include new battery & resealing all within an hour. It comes with a 12 month guarantee and appears to be a quality job. The staff were helpful and efficient and so far I would have no hesitation in going back for any similar replacements.”

Helpful Report

(Jenny Smith) - Posted 9 years ago

“Clare gave great advice on an inherited original Rotary watch. We had a full service, clean and repair and the watch has come back looking fantastic! We're really pleased. Would definitely recommend both Clare and The Watch Lab, Victoria Centre, Nottingham!”

Helpful Report

(Clare Kitchener) - Posted 9 years ago

“Mark at Southampton West Quay was really knowledgeable and helpful in July 2015 when I called in following an internet search to repair my watch . I had dropped my Lacoste watch which is a few years old and caused it to stop working; Mark quickly provided a quotation which although not cheap I felt was reasonable to restore this watch with sentimental value back to health. I was warned that it could be away being repaired for approx. 6-8 weeks but in fact it was returned a lot sooner than that. At all times during the process Mark kept me up to speed by phone with what was happening and frankly it is always better to under promise and over deliver which is exactly what happened here. Thank you Mark and The Watch Lab for excellent service; I will be recommending you.”

Helpful Report

(Mark Wiseman) - Posted 9 years ago

“I took in my daughters Michael Kors watch. Service was very quick and staff were very friendly. I have used this Company before and will continue to do so. Many Thanks Watch Lab.”

Helpful Report

(Steve McKnight) - Posted 9 years ago

“I got my partner's watch - a Tag - serviced for fathers' day. The battery had leaked, there were a few scratches on it and the clasp was loose (other wee things needed to be sorted). I got it back 6 weeks later (was told it would take 6 to 8 weeks) and it looks brand new. I was really pleased with the work done. My partner loves having his watch back looking fab as it was a present he got for his 21st birthday. The person who served me at the shop in Glasgow was really nice, explained what would get done - unfortunately I don't remember his name. He even remembered it was a fathers' day present when I came to collect the watch. I would recommend the Watch Lab.”

Helpful Report

(Colin Stuart) - Posted 9 years ago

“I had links removed from one watch and have been a few times for new batteries for a Gucci Rado and Boss watch, they were professional and had them ready within the hour, great service and friendly staff”

Helpful Report

(Louise Ball) - Posted 9 years ago

“The watch was sent following a conversation from Jim at Preston. He was very helpful and as it was received on the Thursday , he called me to confirm the battery was successfully replaced and recommended a mini valet as the strap to the watch was dirty and offered a half price mini valet . The watch was returned by special delivery pristine and in a very smart Omega box! Watch Omega Constellation. Shop Preston. Date 4 august 2015.”

Helpful Report

(Jim Howard) - Posted 9 years ago

“Seemed fairly expensive to get my battery changed but the 2 hour service was brilliant. Other jewellers were suggesting 4-5 weeks as they had to send away.”

Helpful Report

(Steve McKnight) - Posted 9 years ago

“I bought my fiancé a Citizen watch for Christmas but the strap was not long enough. Jim @ The Watch Lab in Preston could not have been more helpful. Citizen do not make a longer strap!! Jim suggested a couple of options and advised re: size, quality and thickness of the replacement. He then ordered the strap with an expectation of 48 hours delivery. Less than 24 hours later, Jim called and the watch was ready for collection. Jim had also moved the Citizen buckle to the new strap to improve the look and quality. My fiancé and I are delighted with the watch and the service. He will now wear the watch proudly on our Wedding Day next week! Thank you Jim and The Watch Lab!”

Helpful Report

(Jim Howard) - Posted 9 years ago

“Quick valet and battery replacement for my accurist watch. Hassle free and friendly service.”

Helpful Report

(Colin Stuart) - Posted 9 years ago

The Watch Lab Holdings Ltd T/A The Watch Lab is rated 4.4 based on 994 reviews