The White Company Reviews

2.1 Rating 266 Reviews

27 %

of reviewers recommend The White Company

2.1

Based on 266 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Customer Service

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About The White Company:

Founded in March 1994, The White Company is a specialist mail-order company offering a wide range of lifestyle products for the home, principally in White. The company philosophy is and always has been to provide only the finest quality at outstanding value for money. We only work with the best factories in the world and almost everything we sell is made exclusively for us.

Visit Website

Phone:

0844 736 4222

Email:

services@thewhitecompany.com

Location:

The White Company (London) LLP, 1 Derry Street
London
W8 5HY

How long does The White Company take to deliver?

Helpful Report

(1 week ago)

The White Company normally delivers within 5 Days.

Helpful Report

(1 week ago)

28.00%

Industry Average

“ Terrible company to deal with. Their delivery is so bad, I purchased a gift for someone and it didn’t arrive until after the event. They don’t care, all I got was an email, after I purchased to advise of their new warehouse and late delivery. Quick to take my money though before I had the option to not purchase. ”

- Anonymous

“ The White Company is completely a joke: 1) we purchased several things online, with no communication, suddenly emailed us: they cancelled the order. 2) called in customer service, was told: their delivery cannot process on time, so they cancelled my order, and asked me (how dare you are) to put a new order!!! Never ever will buy anything from this company any more! ”

- Clara

“ I had placed an order online and there was no option anywhere to change delivery address so it defaulted to my old address. ”

- Nigel Robinson

The White Company Reviews

Delivery - Slow