The White Company Reviews

2.1 Rating 278 Reviews

26 %

of reviewers recommend The White Company

2.1

Based on 278 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Customer Service

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About The White Company:

Founded in March 1994, The White Company is a specialist mail-order company offering a wide range of lifestyle products for the home, principally in White. The company philosophy is and always has been to provide only the finest quality at outstanding value for money. We only work with the best factories in the world and almost everything we sell is made exclusively for us.

Visit Website

Phone:

0844 736 4222

Email:

services@thewhitecompany.com

Location:

The White Company (London) LLP, 1 Derry Street
London
W8 5HY

How does The White Company deliver?

Helpful Report

(4 weeks ago)

The White Company delivers items by Courier.

Helpful Report

(4 weeks ago)

29.63%

Industry Average

“ The present has been sent in 2 random packages (using Amazon delivery) with no gift receipt, no card and no wrapping. ”

- Anonymous

“ Website has been updated to state they aim to deliver within 7-10 days but on day 6 and no option for next day delivery it is highly unlikely that the delivery will be within the timeframe. ”

- Anonymous

“ Problems are still very much there Online chat very contradictory and unhelpful Order still showing as processing day 5 and money taken on day 3 Looks like the order has been missed again Showing there are 70 in stock to order so cannot say they are sold out like last time What has happened to this company Does Mrs C Rucker know how bad customer service and ordering is and has been for sometime now It is a lottery as a different order was received next day delivery ”

- Anonymous

The White Company Reviews

Delivery - Slow