The White Company Reviews

2.1 Rating 266 Reviews

27 %

of reviewers recommend The White Company

2.1

Based on 266 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

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Returns

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Customer Service

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About The White Company:

Founded in March 1994, The White Company is a specialist mail-order company offering a wide range of lifestyle products for the home, principally in White. The company philosophy is and always has been to provide only the finest quality at outstanding value for money. We only work with the best factories in the world and almost everything we sell is made exclusively for us.

Visit Website

Phone:

0844 736 4222

Email:

services@thewhitecompany.com

Location:

The White Company (London) LLP, 1 Derry Street
London
W8 5HY

How quickly does The White Company resolve customer queries?

Helpful Report

(1 week ago)

Greater than 56% of reviewers feedback is The White Company takes over a week to resolve customer queries.

Helpful Report

(1 week ago)

71.21%

Industry Average

“ Always a pleasure to visit my local White Company Store. As soon as go through the door the subtle aroma created by their own products has a calming effect along with the visual displays of the products available for Sale. Everything is of a high standard and the service is always excellent. Shopping in The White Company is always enjoyable and I rarely leave without buying something.! ”

- Patricia Horsley

“ The White Company always delivery a great service. The items are without fault and delivery is always fast too and many times complimentary. ”

- Naomi Wilson

“ I have shopped with this company for bed linen for a while now and love it . Its great quality and if you shop in store the service Is always first class . Online delivery is always fast and problem free ”

- Anonymous

The White Company Reviews

Customer Service - Good