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The Chimney Pros Reviews

4.6 Rating 332 Reviews
89 %
of reviewers recommend The Chimney Pros
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Phone:

2066736070

Email:

capitallocalservices@gmail.com

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Anonymous
Anonymous  // 01/01/2019
I had a small chimney fire that damaged my chimney liner. Mark and the rest of the team with Chimney Sweeps did a fantastic job helping me work through an insurance claim and then replacing my liner and installing a wood insert in my fireplace. After the installation was complete Mark spent about 2 hours with me getting the first fire set up and showing me everything there is to know about my new insert and how to properly and safely operate it. The only complaint that I have is that I had to wait 6 weeks to get the insert installed based on their workload. Small wait aside, I would recommend this company to everyone I know that has anything from a yearly inspection/cleaning, to a full chimney re-line. Great people, and great company!
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Posted 2 years ago
We had a complete chimney restoration and wood burning insert installed by Chimney Sweeps of America. This was the most expensive home projects we've ever done so I had lots of questions and concerns and the entire team at CSofA was amazing. They came out multiple times before our install to discuss all our options and make sure the unit we were buying would meet our expectations. On install day they were on time and were very courteous, professional and did great work. Also - they are CSIA certified and follow NFPA standards. (not all chimney sweeps in town are, do your research!!!) We are so pleased! Thank you so much CSofA!
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Posted 2 years ago
Very impressed with Chimney pros. Called them out to do what everyone thought would be a quick removal of our cast iron wood burning fireplace insert but it was quickly realized this would be no easy task. It took 3 visits, 4 guys, multiple tools, and several exclamations of "I've never seen anything like this before", but they persevered and eventually got the job done. All through it everyone I spoke to was very nice and easy to work with. Would definitely use them again if the need arose.
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Posted 2 years ago
When scheduling my appointment they were very helpful and flexible with the date and time. Nate and his partner came to inspect and clean my wood burning fireplace/chimney. They were on time, quick, clean, and friendly. They also provided a thorough inspection with picture and price estimates for future repairs!
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Posted 2 years ago
I am beyond pleased with the service I received from Chimney Pros. Mark was timely (even a little early), professional and friendly. My fireplace had not really been used in a number of years, was pretty dirty and the glass was super fogged up so that you could hardly see into the unit. When he was done with his cleaning it looked basically like new! He showed me how to use and disassemble/reassemble my unit if needed, recommended cleaning products and made himself available for questions after our appointment if needed. I would definitely use them again and would highly recommend them to others.
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Posted 2 years ago
Have had our gas fireplace for 23 years and hardly used it. So much carbon build up it was horrible and afraid to use it. I only wanted it cleaned and gas turned off. When Mark come out, he said his goal was to make it look so good, I’d want to keep the gas on. He couldn’t have been more right. After just one hour, our fireplace looked like new and I left the gas on! Great staff! Would not hesitate to use again. Highly recommend!
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Posted 2 years ago
Kevin T. was on time and professional, he helped me understand what he was doing and why. I would definitely recommend this company and will be using them again in the future.
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Posted 2 years ago
We contacted Chimney Prosfor fireplace inspection/diagnostics on our fireplaces and we couldn't be happier with them! Mark is extremely professional, arrived early, took the time to walk me through what he was going to do beforehand, and explained the entire process. Where repairs were needed, he talked to me first about them and gave me options. He then followed up with a detailed email, including pictures of our fireplaces, the work that was done, and any future recommendations. I truly wish every contractor we hired were even half as professional, dedicated, and personable as Mark is. I would also add that the professionalism we encountered began with the office staff when we first called to set up our appointments. Trisha was very friendly, asked detailed questions to ascertain the amount of time that was going to be required for our time slot, followed up with both reminder phone calls and emails. We are extremely happy with all the work Mark did and best of all...we are now enjoying our fireplaces! We HIGHLY recommend Pros!!
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Posted 2 years ago
This is the second time I have used Chimney Sweeps, the first time to repair two chimneys, and the second time to install two new gas fireplaces. Excellent work both times. They are quite enthusiastic, and delivered a pair of quality installations.
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Posted 2 years ago
I am selling my house and needed to have my gas fireplace cleaned and inspected. A co-worker gave me Chimney pros phone number. Mark was a true professional. He was on time and extremely courteous. He explained what service he was going to perform and how much it would cost. Mark did an awesome job! My fireplace never looked so good. I have already recommended Chimney Prosto several neighbors. I will continue to use their service in my new home from now on. Thank you!
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Posted 2 years ago
Outstanding service! Appointments were booked quickly and service team arrived on time. For our fireplace installation, an adjustment was needed post-installation and the team returned quickly to correct the issue. You will not be disappointed with this service!
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Posted 2 years ago
Nate did a wonderful job cleaning our fireplace. Professional, took pride in his work, showed me before and after pictures and took time to answer my questions. I will use them again
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Posted 2 years ago
Great job. Good information for redo and redesign. Kevin was very professional and knowledgable company representative. Neat and complete!
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Posted 2 years ago
I called one of the licensed dealers for the gas fireplace in the house I had just bought. (The pilot light wouldn't relight and I didn't feel like blowing myself up trying to fix it.) That dealer referred me to Chimney Pros. I had to make an appointment a couple months out, but, when Mark got here, it was worth it. Turns out a moth had gotten into the gas tube feeding the pilot light and died there, blocking the gas. Since the fireplace is as old as the house, I went ahead and opted for a cleaning as well. Mark fixed everything, cleaned everything, and explained everything. He protected our carpet by putting down a moving blanket in his work space. He wore his face mask correctly the entire time. The fireplace looks brand new. Mark checked for gas leaks. I have useful maintenance information going forward. I am already planning on using Chimney Sweeps of America to do the recommended yearly fireplace inspection for years to come! I highly recommend this service!
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Posted 2 years ago
Nate was very nice and helpful. He offered great advice for things that needed immediate attention. He did the inspection and sweep of my chimney. Nate was very helpful and would have him back again
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Posted 2 years ago
We had a new linear FP installed by Chimney pros Dec 2021 and were delighted with the entire experience and exceptional quality of service and friendliness. Jon, Pat, Mark, and Kristen, all set the service bar very high. Five+ stars and strong recommendation!
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Posted 2 years ago
Nate inspected and cleaned our fireplace a few days ago. It works better than it did before his visit. He did an excellent job explaining what he was doing, answering all my questions, and leaving the fireplace and surrounding work area spotless. We will use Chimney Pros again.
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Posted 2 years ago
Very good communication. They even shorten the window for their anticipated time of service which I appreciate it very much. Nate Perez was my technician and he was very polite and professional.
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Posted 2 years ago
The kind lady on the phone gave me their first open appointment, which was a couple weeks out, but I understand everyone is busy. When they had an opening due to a cancellation she gave me a call and got me in much sooner. Mark gave me a call when he was on his way, arrived on time, and did an excellent job. He laid out what was going on with my gas fireplace and all the options to keep it going, from a 0$ option using parts I already had but were going to fail at some point, to options he could sell me that would fix it and keep it going longer. I opted for the new parts and now the fireplace runs better than ever! I appreciated his honesty and that he was not trying to push a sale on me and was instead letting me know my options so I gladly just bought the new parts from him. Great work. If you are reading the reviews, just use these guys at Chimney Pros
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Posted 2 years ago
We called several places for estimates and Chimney Pros provided a very competitive estimate. They also provided a free on site inspection before providing the estimate. They showed us pictures of what to expect as a final result. They communicated very well about appointments and we're able to schedule our work quickly. Grant and his team were very nice and professional, arrived on time, and called 20 min before arrival. They cleaned up very well. Would recommend Chimney SProsto my neighbors!
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Posted 2 years ago
The Chimney Pros is rated 4.6 based on 332 reviews