The Range Reviews

Name: The Range
Rating: 1.37

1.4 Rating 2,131 Reviews

9 %

of reviewers recommend The Range

Company Reviews

Questions

Metrics

1.4

Based on 2,131 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 40%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how The Range made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Range 1 star review on 5th January 2025

Anonymous

The Range 1 star review on 18th November 2024

Tatiana Ellis

278

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The worst customer service I have ever come across, well I you can call it that. I placed an order, delivery never happened, so as per the website I cancelled my order, they then sent the item to me!!!!! Informed I cancelled, they collected, 2 weeks later no refund!!! They have the item and my money. When you call the 'customer service helpline(if you can call it that' all you get is I'm sorry I can't help you, whatever option you press no one can help you, oh that spending at least 2 hrs trying to get through too. So they have the item and my money, if I went into a store and walked out with an item without paying, that's theft, so what's the difference. Please do not use this company, it is awful. I just wish I had read the reviews first. Im I financial hardship now as they have my money and still not got, the refund was 'supposedly'.proceed 10 days ago, even though 3-5 days to go back in my account, & they don't know why it hasn't!!!! Awful awful company, avoid, avoid, avoid at all cost!!!!”

Helpful Report

Posted 3 years ago

“Ignore the star!!!!!!!!!! The lack of service & customer care not received from Ben the duty manager & staff at Dumfries store is appalling waited more than 24 hours for a refund!!!!!!!!!! We ordered some cups & had to pay upfront the store can't get the cups & won't give us a credit card refund over the phone we have to drive 40 mile round trip disgraceful”

Helpful Report

Posted 3 years ago

“Bought suite in December arm on armchair collapsed in April repaired July arms on rest of suite started collapsing contacted range, ignored for weeks eventually they sent upholsterer out who confirmed manufacturing fault once again being ignored by the range.Avoid this company like the plague unless you enjoy being ripped off.”

Helpful Report

Posted 3 years ago

“Awful service. Ordered garden furniture in April. Expected delivery August. Recent emails pushed the back to October! Sent a request to cancel order and receive refund. No response from The Range to date.”

Helpful Report

Posted 3 years ago

“I purchased a sweatshirt from the Range in Torquay today 19/9/21 the signs around the clothing department stated that due to covid 19 items cannot be tried on. The usual policy displayed at customer services. states any item purchased can be returned as long as it is returned with a valid receipt with original tags etc. For a exchange or refund if items are not suitable. When I returned to the store later that day to exchange/refund the sweatshirt that was too small. I was informed that as this was a "clearance" item I could not have an exchange/refund or credit for the sweatshirt. I spoke to the duty manager Jenna who stated it was company policy NOT to exchange or refund "clearance" items. I was not made aware of this at the time of purchase and when I went to the clothing area with the duty manager Jenna who insisted there was a sign stating "clearance" item were not refundable. There were no signs stating this. The duty manager Jenna then apologised and said she agreed that I should have been made aware of this before purchase but the sign informing customers of this different policy for "clearance" items was missing due to "human error" However despite the "human error (admitted by Jenna the duty manager) regarding no signs to inform customers of this change to the usual returns policy for "clearance" item. The duty manager Jenna then insisted that I could have tried the sweatshirt on before purchase despite there being signs clearly displayed stating due to covid NOT to try items of clothing on! Again she referred to this a "human error" as these signs should have been removed when government restrictions where lifted. I was absolutely astounded that under the circumstances with regards to these "human errors" the the duty manager Jenna would not offered a refund or exchange! Leaving me with a sweatshirt that does not fit, This is terrible customer service! and what I believe is a breach of my statutory rights.”

The Range 1 star review on 19th September 2021

Helpful Report

Posted 3 years ago

“Like many others ordered garden furniture in March paid in full to be delivered June. No problem with that. However emails received on a monthly basis now expected October! 4 emails in last month changing dates absolutely shocking service. No response to complaint emails.....”

Helpful Report

Posted 3 years ago

“Spent hours on the phone passed from pillar to post . The Range are liars so are Comfy living and Hermes . Waited in lied to for 4 days . Absolute cowboy shower of S—t”

Helpful Report

Posted 3 years ago

“Very disappointing response from customer service. The quality of the product we ordered was very poor. We are still waiting for customer services to respond to our email. I won't be buying anything from them again.”

Helpful Report

Posted 3 years ago

“They have moved my delivery date NINE times! Have no idea where my furniture is and if I will ever get it! Paid for it back in July 🙄 Customer service is shoddy at best and has no answers.”

Helpful Report

Posted 3 years ago

“Awful, dreadful company!! Customer care!! More like Customer Con team. The Range and its so called trusted partners are a rip off!! DO .NOT BUY FROM THE Range !!! They are happy to take your orders but ignore you when you ask to return items. They have not replied to my emails for 3 months, every time I've called customer care, they don't answer :(.”

Helpful Report

Posted 3 years ago

“I never write reviews but honestly avoid this company - their customer service is appalling ! Ordered 2 sunbeds 11 th July and the wrong ones were delivered . They have finally been collected almost 2.5 months later .Summer is over now so will order form another company next year If you call customer service you wait on the line for 1-2 hrs . The online email complaint system is prehistoric putting you to the back of the queue if you send a second email complaining . Its just shocking avoid !!!!!!!”

Helpful Report

Posted 3 years ago

“The range should stop selling crappy items from 3rd party sellers, and then when items arrive damaged or with missing parts simply wash their hands of the customer and say nothing to do with us .....”

Helpful Report

Posted 3 years ago

“Faulty item not even left delivery vehicle 6 weeks later after many calls to non existent customer service and 8 hours in total of hold music and not one call back and no refund. Do not put yourself through the pain of buying from this company. I am at my wits end.”

Helpful Report

Posted 3 years ago

“I have purchased 2 bedside table lamps and some garden wall art recently and realised that the price has been blacked out and I was charged more, I.e the tables lamps £14.99 was blacked out and I was charged £18.99 each the wall art £12.99 was blacked out and I was charged £16.99 I am sure this is not entirely legal.”

Helpful Report

Posted 3 years ago

“If I could give zero stars I would. Do not shop here; their customer service in non existent and I have been trying to arrange a return for over three months. I tried to return in store twice but was told it was from a Trusted Partner so a courier would be arranged. They asked for dates to pick up; I gave them several and they chose a completely different one. I wasn’t surprised when they didn’t turn up when they said they would on Monday, but they haven’t even responded to my email from Monday night. Never answer the phone and staff in store can’t help. One even said ‘You can try and call, but Customer Services are shocking’”

Helpful Report

Posted 3 years ago

“After spending a small fortune on kitchen,dining room& lounge refurbishment, tried to return a kitchen bin for a replacement or/credit note as i didnt have the original receipt,Told point blank no receipt no form of exchange/refund, company policy,?? just checked consumer rights and NO company by Law can actually refuse??,Jobsworth Manager will be getting a complaint against his decision shortly, Dont recommend shopping here will shop somewhere that values customers a little more! 1star!!!!”

Helpful Report

Posted 3 years ago

“Everything. You get your money from customers then you wash your hands of them. It does not interest you if the order is not delivered your too busy putting a wall in between yourselves and the customer to avoid any back lash . One rubbish company to deal with .”

Helpful Report

Posted 3 years ago

“I ordered a large mirror online from The Range. It was to be delivered this Monday 6th September and I am still waiting for it to arrive. The couriers XDP have not updated me since 2nd Sept telling me they have my item. Have been ringing customer service and I use that term lightly at The Range for 4 days now. Finally got through to them this morning when a lady told me to ring XDP as it was not their problem anymore but I neded to take it up with the couriers. XDP charge 7p a minute for premium rate calls. I hung on for 27 minutes listening to music then I gave up. I cannot believe The Range which is a big company can treat their customers this way. No mirror and out of pocket by £65. Will NEVER order online from them again.”

Helpful Report

Posted 3 years ago

“The Range, or to be fair at this point, the delivery company, Arrow XL, delivered this today. It should have been delivered yesterday but a text from Arrow XL told us it was delayed because of a breakdown .... Looks like a high impact accident from one end of the van to the other end rather than a breakdown to me. My daughter answered the door, and it was dumped in the porch, nothing to sign either, damaged and no instructions on how to build. Called the Range in Ipswich after multiple attempts to call customer services, absolutely no interest from the Ipswich branch A, told us to sort with the couriers. Top tip people, if you can't walk out of the Range with it in your hands, don't buy it.”

Helpful Report

Posted 3 years ago

“Abissmal Customer care . Still awaiting collection and refund of defective garden swing their idea of customer care is to ignore the customer and hope they go away”

Helpful Report

Posted 3 years ago

The Range is rated 1.4 based on 2,131 reviews