The Range Reviews

Name: The Range
Rating: 1.37

1.4 Rating 2,131 Reviews

9 %

of reviewers recommend The Range

Company Reviews

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Metrics

1.4

Based on 2,131 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 40%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Range 1 star review on 5th January 2025

Anonymous

The Range 1 star review on 18th November 2024

Tatiana Ellis

278

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Surely this company can't survive much longer! Can't keep up with orders, can't deal with refunds, can't answer phonecalls or emails! I'm another customer who will never shop here again after they took my money, didn't deliver my goods and then made it nigh on impossible to contact them. Thank goodness my bank agreed to do a charge back on my debit card payment.”

Helpful Report

Posted 4 years ago

“Thank goodness it's going to be delivered at last but how do I know when to be in no indication on email of delivery day or courtier firm you use won't be pleased if I'm out and it's delayed again asked query on your contact form on phone forty minutes to customer service it looks by the write ups as though my review as a Google guide was accurate I give fair reviews for good service and when art is literally your lifeline it's not been a good experience you despatched it in time as tomorrow I was going to phone your head office .”

Helpful Report

Posted 4 years ago

“I ordered something and I've not heard from them, no delivery info. Just spent 45 mins on the phone with no answer. I should have looked more closely at reviews, this company has incredibly poor customer service, best avoided. Now trying to get my money back”

Helpful Report

Posted 4 years ago

“Was lovely to see the cafe open today lovely ladies”

Helpful Report

Posted 4 years ago

“My mirror arrived broken in a skimpy broken box. I cut my hand on the shards of glass. Repeated calls have gone unanswered. I've waited 5 days and still no answer to emails. Appalling service.”

Helpful Report

Posted 4 years ago

“Delivery, customer service”

Helpful Report

Posted 4 years ago

“If I could put less I would, utter disgrace I ordered a Christmas tree to be delivered to my home only to changed to my nearest store where I had to pay £10 extra than the price in store and £4.95 for delivery and I have tried for 5 days solid to call to discuss this and also left messages on Facebook with not one response . No customer service at all I will be contacting my credit card company asap .”

Helpful Report

Posted 4 years ago

“Me and my husband placed an order on 22.11 and we have no update about delivery. The status is.... still processing. What a disappointment! It was meant to be a present for a child. Now I have to quckly buy something somewhere else.”

Helpful Report

Posted 4 years ago

“I woul give them 0 stars if that would be possible. Placed a order 13/11/2020 told the delivery would be 19/11/2020 stayed in all day no delivery. Today is 01/12/2020 and I still have not get my order.”

Helpful Report

Posted 4 years ago

“I am disabled and thought my item would be delivered to my home address having paid for delivery.I can’t get to your store so can you deliver to my house or can you cancel order and reimburse my payment Yours Mrs C Dunn”

Helpful Report

Posted 4 years ago

“Absolute shambles of a company , ordered item 11 days ago , money taken from my bank instantly, delivery should have been 6 days ago, no contact, impossible to get it touch with customer services , no answer on any social media platforms....Get a dispatch notice with no delivery time or date and no idea which courier is bringing the item..........Not a place i will ever spend money in again .....i gave a 1 star review only because 0 wasn't an option.”

Helpful Report

Posted 4 years ago

“Placed a order 17/11/2020 told the delivery would be 21/11/2020 stayed in all day no delivery!!!! Another message saying delivery 24th still no delivery !!!! Where is my order !!!😡”

Helpful Report

Posted 4 years ago

“placed an online order with them 10 days ago now. was meant to be delivered friday, but the order is still 'processing' apparently? e-mailed them, but still awaiting a response. i know companies are stretched at the moment but the least they could do is keep their customers updated! won't be ordering again!”

Helpful Report

Posted 4 years ago

“I placed my order for a family of light up reindeers ( £200 ) the order arrived very quickly, when testing the reindeers one of the power supplies is faulty ( not flashing ) I tried calling the help line which is continuously out of order, tried calling my local store to see if they can help No answer My only route is to return the complete order to my local store for a refund I wish i had read the reviews beforehand W2942082-1D-V”

Helpful Report

Posted 4 years ago

“Ordered an item 10 days ago: it’s still not been processed- I rang to cancel the order and was informed that “ my call can not be processed right now”. Rang again to try another option to update my order and received the same message. I regret placing the order now since this company is clearly incompetent.”

Helpful Report

Posted 4 years ago

“You will see I put a review on the website 2 years ago saying I loved this shop well not now was in there today and a very angry guy store person I think told me to get out the way when I asked him what he said he called me a fxxking ares hole said I could fxxk off other costumers heard this and told me to report him but I just put the things I had in my basket down and walked out as I was so embarrassed this was the Edinburgh shop”

Helpful Report

Posted 4 years ago

“Paignton Store Check the price on the shelf is the price that goes through the till i purcased goods advertised for 2.99 and was charged 7.00 only to be told nothing they could do that's the price have removed labels from shelf. Im not the only person who has had this problem ive heard from 6 other who have had the same problem. Check your prices.”

Helpful Report

Posted 4 years ago

“Possibly the worst customer service I have received, purchased an item on line, was delivered broken, called up the same day and told that they would replace it as they had loads of stock, and that I needed to send pictures, emailed pictures the same day Thursday, didn’t hear anything back, by Monday I rang and spoke to someone again, yes we will arrange a collection and send out your replacement and I would receive a confirmation email, 5 minutes later received email to say no stock so had to refund which would be proceed up to 5 days after they receive the broken item, I called to speak to some one after waiting on hold for 40 minutes speak to the most unhelpful rude lady ever, after her not being willing to help I asked to speak to a manger, no managers speak to customer and the only person who I can speak to was her, asked for complaints procedure, they don’t have one all I can do is speak to her, everything I asked her about my issue and when pick up was she wouldn’t answer, I asked how long it would take for courier to deliver to them after picking up from me she told me to call the the courier. I asked what service the delivery was booked on and she said it doesn’t work like that, as I asked for her name I realised she was the first person I spoke to who didn’t process the replacement in the first place called Lauren, still waiting for replies to emails”

Helpful Report

Posted 4 years ago

“Culverhouse cross Cardiff I shop here at least 1 a week never had a problem but yesterday 24.11 asking for some help from a member of staff SONIA to a response like I was wasting her time not very helpful at all. I no to avoid her now and ask another member of staff. She should be Grateful to be still in a job with what going at the moment SHOCKING”

Helpful Report

Posted 4 years ago

“Very good layout for social distance and very helpful staff and first time I’ve ever been for a while and found things easier”

Helpful Report

Posted 4 years ago

The Range is rated 1.4 based on 2,131 reviews