The Range Reviews

Name: The Range
Rating: 1.37

1.4 Rating 2,131 Reviews

9 %

of reviewers recommend The Range

Company Reviews

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Metrics

1.4

Based on 2,131 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 40%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Range 1 star review on 5th January 2025

Anonymous

The Range 1 star review on 18th November 2024

Tatiana Ellis

278

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don’t bother appalling customer service!! Been trying to return a parasol and stand for over 2 weeks! It took me 3 days and hours on the phone before I managed to speak to someone, I was sent an email and was told I would hear back to arrange a pickup for my items as they’re from a trusted partner and you can’t return them to the store, even though I paid The Range for the items! I’m returning them because the specifications are wrong on website!! I have had no update or contact for over a week. Tried phoning again but...another 2 hours wasted and no response to my email asking for update. Need I say more!! Never again!!!”

Helpful Report

Posted 3 years ago

“Went into the new store in Widnes . I wanted to buy a kitchen bin and had looked on line before my visit. The bin in question was a two compartment one priced at £74.00. There was not one on display but a boxed one one the shelf. I found a young lady assistant and asked if we could see it. She looked at us and said NO . Is that your policy or was she just too lazy to do the job she is being paid for? I find it difficult to get to stores as I am an elderly none driver so have to wait for help.I will just have to wait now until someone can take me out again but where to I am not sure. I have sent a complaint to the range customer service but don’t know if they will contact me. It’s a lovely store with lots of nice things but they will lose customers if they are as unhelpful as this young lady was to me.”

Helpful Report

Posted 3 years ago

“Appalling customer service don’t answer nails or calls. They however are excellent at taking your order letting you know it’s on its way but their delivery service is non existent and no one can tell you where your delivery is??? Even failed to get a response from any of the directors.... Next step is trading standards I’m afraid... what a shame as I did consider the range a great place to shop until I used their delivery service”

Helpful Report

Posted 3 years ago

“I spent over £100 pounds and £3.75 for delivery to my home and they sent it to croydon store for collections!!! When I rang to inquire why and that intact I need it to be sent to home like I paid for I was told I have to contact another number wich kept cutting off Been on hold for over an hour and when I rang for help at head quarters I was brushed off and told I just have to wait for some one to answer my call or get back to me!!! Never using this company again!!! And certainly will not be recommended them either!!!”

Helpful Report

Posted 3 years ago

“Having a delivery problem expected delivery 11th March due to system issues the order was put on hold, the order was only released after I phoned to chase delivery and visited the store. I have now taken another day off work waiting for delivery still nothing been on hold for over an hour. I do not rate this company on delivery or customer service. They do not even give you a AM or PM for delivery . Do not believe what they tell you. If I do not receive my order as promised today it will be cancelled.”

Helpful Report

Posted 3 years ago

“Ordered a 1k garden furniture set from the cannock store given receipt with highlighted delivery date of 17th March! No delivery came. Called the store to be told by a rude and dismissive customer service representative l.. 'oh yeah they are delayed by like 3-4 days but ups nothing to do with us its the courier!' No pology no communication and no ownership! Call customer services to be promised they will chase and email within 5 days to confirm new date and we receive nothing! Call again to be told its at the docks and will be with us within 10 days. 7th April delivery arrives i open the boxes to find 2 tables and no sofas! Livid! Still on hold after 40 mins waiting for a resolution. Do not shop with this company service is shocking!”

Helpful Report

Posted 3 years ago

“Just buy what You can see! Ordered dining table online. Wait for it 3 weeks ( a week later from estimate date). Table came and it was a display table from the shop!! Every part of it was chipped, scratched, marked, such a poor manufacturing!! Chairs wobbly. Tried contact customer service no answer after hr on the phone. Send email.. Got reply after days, in the meantime went to shop.. Told me to bring table over, got replaced same day on my costs.. With already have extra costs for assembly the table. The "New table" is in the same condition as the first one!!!! On the email only got reply " is the table assembled?" and thats it!!! AVOID!!”

The Range 1 star review on 6th April 2021

Helpful Report

Posted 3 years ago

“Absolutely appalling service, never will I shop here again!!!!!!! they have taken over £1000 of my money with a confirmed delivery date ( in writing!) we’ve taken the day off for the delivery, been passed from one person to another fobbed off and lied to!!!! Been told now delivery could be May, but they can’t guarantee it!!! I’ve sold all of my garden furniture ready for today’s delivery, absolutely fuming, judging by the reviews this is common practice, how is this allowed??? I will certainly be taking this further!”

Helpful Report

Posted 3 years ago

“Worse customer service I’ve ever had (I know a lot of people say this, but this is genuine). They seem to think that if they use a third party supplier, they no longer have a legal responsibility to you. They are also that lazy, some idiot sent me an email to confirm our conversation and tried to put it all in the subject field, missing most of the details off. This was after trying to get through to them a total of 2 hours. Would not use again.”

Helpful Report

Posted 3 years ago

“I placed an order with the Range online ,got no confirmation email for order, got in to help line and they said there was no active order on the system. After 4days I got an email saying the order would be delivered on 31 March on the same day I got another email from DPD to say my order would be delivered on 29 March which it did . It seems to me that they don't communicate with each other.”

Helpful Report

Posted 3 years ago

“Orderd bike for my grandaughter and was told it would be 3-6 days well its been 2 weeks now !!! Sent 4 emails and no reply . Tried to ring but was played music too !! This company is a joke !”

Helpful Report

Posted 3 years ago

“Why is it impossible to get a response from this company? I received damaged goods and as instructed "you must contact us to arrange an authorized return". Fair enough. Have tried on several occasions to get to speak to someone. Sent an email ( with photos of damaged items" and FULLY explained the situation. Got am email back asking "what is the issue ". I replied. Still nothing . 3 very long waits on the phone (last one was 55 minutes and because, like most people, have other things to be getting on with. What to do now? I only want replacement, not a refund. Maybe it's contact consumers advise/this morning show or similar??? Any suggestions would be welcome. Feel better for venting”

Helpful Report

Posted 3 years ago

“Mary Quinn , ( I think from furniture) was on the customer service desk when l visited the range in Renfrew last week. She was so helpful, kind and very professional in helping me. I was looking for a certain type of wall paper which the range in glasgow told me it was discontinued. Mary went away out of her way and found it was still active but not in stock. She said she would phone me as soon as it came in , which she did three days later . I so appreciated the service she gave me in such a lovely manner . She must be an asset to your company . Too many people write to complain these days so I thought I would write something positive, I also found other members of staff helpful. I come from the other side of the city and the range in Glasgow would normally be where I go . That’s Where I was told paper was discontinued,, So I will think twice which range to shop in these days Note: I handed in a thank you card and as I have Alzheimer’s I called her Margaret) lol”

Helpful Report

Posted 3 years ago

“Absolute joke. The staff couldn’t understand how to work the computer system in Chichester when I tried to order a hot tub had to drive to Portsmouth to order it and was served by someone called Luka who was more concerned with flirting with another male member of staff. Ordered and paid for hot tub. Had to pay for delivery as wasn’t allowed to pick up. Two weeks after we should of had it, no sign. Even head office have no idea. It’s on a container somewhere is all we get. Terrible company with a lack of managers and knowledgeable staff”

Helpful Report

Posted 3 years ago

“Ordered 2 items for mother, totalling over £100. Received one small item, but no emails about the other. Website now shows it's out if stock. Can't get through to customer service on phone. Would not recommend this company. (Look at complaints on trustpilot. This company has habit of taking money and not delivering, not being contactable, not advising customers products are no longer in stock. I presume they think people will get fed up of trying to get refund and give up. I plan to contact my bank, if no response by obligatory 15 days since payment. Dreadful.”

Helpful Report

Posted 3 years ago

“Rude unhelpful staff at the Central 12 store in Southport. One female member of staff walked away from the tills when she knew there was a queue (one way social distanced system) on her return she then served a person who walked up to the till on the opposite side who obviously wasn't in the main queue. A male member of staff couldn't be bothered to get me a basket trolley when I asked him politely even though he could see I was struggling with what I was carrying. It's such a shame as I was looking forward to visiting after lockdown had finished. I won't be shopping here again and will stick to ordering online from Amazon instead in the future.”

Helpful Report

Posted 3 years ago

“I have tried to return a kettle, customer service is appalling.”

Helpful Report

Posted 3 years ago

“Appalling customer service both instore and online and will never shop at this store again. I ordered 2 items online...one I was advised after I had ordered had to be collect from the store (delivery charged) the other arrived 10 days later. When I wanted to return this item, I had to wait at the customer service desk while the member of staff finished his personal call, to then be told that I could not return this item as I purchsed it online. I called, emailed and filled in the form on line and still no responce!! Cheap store...not worth shopping in, who really need better procedures and train their staff!!!”

Helpful Report

Posted 3 years ago

“Ordered cabinets for mum who is elderly dementia sufferer. Deluvery date came and went no apology for missing delivery date. Have been emailling and phoning ever since. Finally got an email back today saying cancelled cos out of stock, even though says instock in website. Say theyre going to refund but i wont get my hopes up”

Helpful Report

Posted 3 years ago

“It should be no starts at all for this company. I published link on their Facebook for the customers to read all the reviews before to get conned by this company and they deleted me and blocked me. Instead of sorting their problems and their customer service they try to silence people. Their goods arrive damaged or with missing parts and it is impossible to get to the customer service to get the problem resolved. Someone should do something about this as they are very quick to take your money and then disappear when there is a problem .”

Helpful Report

Posted 3 years ago

The Range is rated 1.4 based on 2,131 reviews