The Range Reviews

Name: The Range
Rating: 1.37

1.4 Rating 2,153 Reviews

8 %

of reviewers recommend The Range

Company Reviews

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Metrics

1.4

Based on 2,153 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 41%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Range 1 star review on 5th January 2025

Anonymous

The Range 1 star review on 18th November 2024

Tatiana Ellis

278

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really disappointed, spent £155 on two mirrors, after several weeks tried to contact them, customer services do not answer phone, sent email, again do not answer, rang head office, no one to speak to. I ended up speaking to someone at local range, they were brilliant, got head office to send email. Was told they were delivered and signed for, they definitely were not delivered, and there was no pictures of signature, I think we have been scammed in some way, will be taking it further”

Helpful Report

Posted 3 months ago

“First class customer service when dealing with my faulty item. Resolved quickly and without stress.”

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Posted 3 months ago

“I would give a 0 if I could. Purchased a child's type of doll's house toy online on the 28th Sept, when it arrived the toy would not open as it should do. Both my husband & I tried to open this toy without success so a 3 year old child stood no chance of opening it. I emailed The Range straight away but the customers service is extremely slow and insists on a photo and /or a video, this would not show the problem, the toy looks ok but there's a tiny lever which should move to allow entry unfortunately it is solid, this would not show up on any photo! I will NEVER buy ANYTHING ONLINE via this company again. It's amazon everytime from on.”

Helpful Report

Posted 3 months ago

“The worst ever. Don’t buy online from them. I bought a microwave from Wilko which is now owned by them and they use their email for customer service. I placed the order online a month ago and didn’t receive the item. I contacted countless times. They keep sending chat bot messages that I have to wait 5 working days for a refund and I can’t even get anyone to tell me when the refund will be issued. Worst experience ever. I’m now taking this to trading standards.”

Helpful Report

Posted 3 months ago

“Fraudulent company! They accept your order and deliver parts of it and not the rest. It has been a month now and still no resolution. They just keep fobbing me off with a generic email. They have taken my money and ran! Please, avoid this company at all costs!”

Helpful Report

Posted 3 months ago

“Don't work for them. Especially grantham.”

Helpful Report

Posted 3 months ago

“Rudest staff, most unhelpful I’ve ever met, Wishaw store is a disgrace to retail!”

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Posted 3 months ago

“About 30% of the stock in the Broadstairs branch is either not priced or incorrectly priced. This has been going on for months now. I presume they don't have a manager as they would be on this straight/ away. The money they must be losing must he quite substantial but obviously no one cares.”

Helpful Report

Posted 4 months ago

“I ordered a rug from The Range online on 6th August. When it arrived 5 days later I immediately knew it wasn't right so requested a refund. It is now 2nd October and I still do not have a refund! Dealing with customer service, I was told to wait 72 hours in every correspondence. This went on for 8 weeks. If you buy from The Range online, you are buying from external companies that you cannot deal with personally and you cannot return to the store. I am owed a decent amount of money. DO NOT PURCHASE online!”

Helpful Report

Posted 4 months ago

“absolutely disgusting customer service numerous emails sent messages via social media still no response for a complaint I raised”

Helpful Report

Posted 4 months ago

“Absolutely disgusting the way they treat their customers I will never shop here again as long as I live !!! Ripped off for duplicate for wrong order that was £400 that can’t be returned to store. Can’t get anyone to pick them up either !!!”

Helpful Report

Posted 4 months ago

“Worst customer service I have ever experienced in my life. My order is two weeks late and their agents keep copy-pasting the same useless messages to me. I will never, ever buy here again.”

Helpful Report

Posted 4 months ago

“No phone contact number for online queries. The chat bot is hopeless at answering any product info requests. No way of any meaningful communication with this company. Buyer Beware.”

Helpful Report

Posted 4 months ago

“I ordered some picture frames online, and they arrived with live spiders in them. I was very distressed but contacted the range immediately to arrange a return/collection. I eventually received a response weeks later asking for further photos, I then heard nothing until yesterday when I was asked to give a review of their customer service. So here is my review almost a month after raising the issue with the Range: live spiders in the frames, poor communication and no resolution by their support team. I am disappointed we have reached this situation.”

Helpful Report

Posted 4 months ago

“Why do you ignore me ? My goods arrived damaged I want a refund. Yet you do not answer my polite numerous requests This is terrible to do to How do trading standards allow you as a company to continue to rip off people You have my money , gave me damaged goods and now ignore me”

Helpful Report

Posted 4 months ago

“Absolute incompetence. Don't even try to communicate with Customer Care. Useless Idiots, just snowflake millennium's tippy tapping on keyboards thinking they are helping by following a prepared script. I will never enter another Range shop ever and I advise others to stay away.”

Helpful Report

Posted 4 months ago

“Do not buy from the Range online!!! Delivered an order which they said has been cancelled to workmen working in my property whilst i was not there. It has been over 1 month and i have still been unable to return the item. The customer service team do not care about anything you have to say which is evident as they only respond to your enquiry with generic messages. The service is absolutely disgraceful and there is no consequence for providing such a poor service. PLEASE DO NOT BUY FROM THE RANGE IF YOU CAN HELP IT!!!”

Helpful Report

Posted 4 months ago

“First and last time ordering from the range online. Order turned up with items missing. Contacted the range online with their stupid live chat due to them having no telephone number that worked and was told they didn’t have any stock so they didn’t send it. I said it would have been nice if you had told me as you took my money for it. No apology and no refund for a long time. 2 of the other items were smaller than expected so I returned them to store, Ashford, Kent. The sales assistant Rebecca was really helpful, but when her till decided to freeze and only refund one, she called her manager, Holly. Wow, What a miserable, rude woman Holly was, how she became a manager with her lack of people skills is beyond me. She couldn’t resolve the problem and just told me to go away and see what refund I received. I am still waiting for my refund and have a feeling I will have to do a claim back through my bank. I will never buy with the range online again, which is a shame as they do sell some different bits.”

Helpful Report

Posted 4 months ago

“I ordered some garden growing sacks for veg from the Range Online. The two bags were around £27 but when they came they weren’t as described, they were tiny, worth about £3 each. I couldn’t return them to store as they were sold through a third party. I wrote to the range detailing the problem. After a month, no response so now looking to PayPal/bank to raise a dispute and arrange chargeback. Pathetic customer service. Don’t trust them on online orders. Ruth M”

Helpful Report

Posted 4 months ago

“Returned items to Gail a lovely patient lady.Great Customer Service from her and two ladies one finding my original receipt and store manager.My sincere thanks to you all. Rosemary from Coleraine.”

Helpful Report

Posted 4 months ago

The Range is rated 1.4 based on 2,153 reviews