The Range Reviews

Name: The Range
Rating: 1.38

1.4 Rating 2,082 Reviews

9 %

of reviewers recommend The Range

Company Reviews

Questions

Metrics

1.4

Based on 2,082 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 40%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how The Range made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Range 1 star review on 18th November 2024

Tatiana Ellis

277

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Goods damaged. Poor customer service. Late delivery. The list goes on.”

Helpful Report

Posted 3 years ago

“Placed an order on line for hooks which they said were in stock and would be with me within 3-4 working days. They did not arrive and I received their "unprecedented demand" email. I asked it the hooks were in stock or not and received a reply telling me to check with my local store. I did this and the helpful lady checked stock at local and nearby stores. There were none in stock. Then she told me there were none in stock anywhere in the country due to a supplier issue. I tried to cancel my order on line but this is not possible so I then had to phone and wait ages for a response. Eventually, with difficulty, managed to cancel my order and I have been promised a refund back onto my credit card which I should get back in 5 working days. Why are these people selling items they do not have in stock? Great for their cash flow...”

Helpful Report

Posted 3 years ago

“Ordered items for delivery, wish I had read all the other reviews in hindsight, but the original delivery date was missed and I received an email saying it would be sent "soon". No further update. I emailed and received no reply despite waiting 4 days, I called and waited over 45 minutes to get through, only to be immediately put back on hold for another 30 minutes, whereafter I gave up. I tried repeatedly to call and found the same issue. I called Head Office and asked to make a complaint and they put me through to the same lengthy queue. When I finally managed to speak with someone, he advised he could neither accept my complaint nor check delivery...he could only cancel my order!!! Infuriated and now still without my items...I have cancelled my order. I was not given access to make a complaint and am contacting trading standards now as I can see from other reviews that this is fairly commonplace for this company. Absolutely disgusted - shockingly bad customer service. Please don't bother ordering online from them unless you want to waste a whole heap of time trying to get your item or your money back!!”

Helpful Report

Posted 3 years ago

“my order delivery supposed to be 11th of september but did not receive till now. I will see the supervisor tomarow again”

Helpful Report

Posted 3 years ago

“Customer service is shocking. If you buy anything online you'd better hope it's not damaged because it's impossible to get a return or a replacement item. Takes them a week to email you back and if you try and ring expect to be in hold for an hour. Useless. Very poor service.”

Helpful Report

Posted 3 years ago

“we picked up 2 christmas ornaments at the range paisley priced £7.99 each when we got to the cash desk we got charged £15.99 each. when we said the price to the assistant she called on someone to price them they shouted the price at £7.99. we asked to speak to management who appeared and said we have to pay £15.99.im sure consumer rights would say it has to be sold at the price on the shelf we have spent a lot over last few years in the range but left feeling angry especially the arrogant attitude from the supervisor we wont be using the store again.”

Helpful Report

Posted 3 years ago

“Very difficult to return items, communication very poor and won't give me the address to return item.”

Helpful Report

Posted 3 years ago

“The staff were very helpful and good quality products. Emily in particular was very helpful and friendly. Thank you Emily.”

Helpful Report

Posted 3 years ago

“At the start of October, I tested positive for Covid. My mum purchased a bag of Hay from the Range. We usually get our hay from there and I was running low and needed some for our guinea pigs. Unfortunately, I discovered one of guinea pigs chewing a white stone. On closer inspection of the bag of hay, it was riddled with sticks and many stones. This is an item they sell in their small pet food section on their website so in theory it should be safe for animal consumption. I called their customer service number where I was made to wait for 40 minutes. Eventually I was taken to a survey where I was asked to rate the service I had received and then I was disconnected without speaking to anyone. I won't lie, this frustrated and angered me because my time had been wasted. I then decided to email my complaint to them. Alison from the customer service team emailed back and asked for further details and that the range would like to send two bags of hay to me. I gave over the information they were asking for and also asked that this be looked into properly, I didnt want any one else's animals to come to harm from a product that was unsafe. I didn't hear anything back so then I emailed again. Alison came back to me and assured me that my details would be passed to the appropriate departments. I have heard nothing since, no outcome, no replacement hay, nothing. I have given them plenty of chances to reply but frankly they do not care about their customers and they do not care if they are selling products that are harmful to animals. This was something that could have been dealt with respectfully by both parties but instead they decided they would prefer to ignore the customer. I was in a vulnerable position where I had to rely on others to get items that our family needed, hay being one of them. I am now far beyond frustrated. I will no longer be shopping at The Range, their customer support has shown that they think very little of their consumers and I will not be lining their pockets with another penny. They have ruined my trust in them and their reputation.”

The Range 1 star review on 2nd November 2021

Helpful Report

Posted 3 years ago

“Ive given 1 for the lady runing the cafe upside.she deserves it.other than that toilets totally disgusting.no toilet paper.no soap.one lady even said she always has to clean it ever time.covid comes to mind.shape up and get cleaning”

Helpful Report

Posted 3 years ago

“Ordered a ladder from them and I'm still waiting 12 days later. They don't answer the phone and just send out standardized emails. Shocking service.”

Helpful Report

Posted 3 years ago

“DO NOT BUY A HOT TUB FROM THIS COMPANY . I spent £700 on a hot tub which broke after 3 weeks.I sent it to be mended and came back with the same fault it turned itself on at 3 in the morning. Yet again took another day of work for it to be collected. It is now sitting in my garage in its box as I have lost all confidence in this product. I have followers all protocol but they are refusing a refund.All in all it only worked for 3 weeks.it’s left me very frustrated and stressed and at the same time I’ve been going through chemotherapy... this was meant to be a bit of fun for my children !”

Helpful Report

Posted 3 years ago

“Very poor price points, Trade descriptions issues in Clearance area. I clarified prices with team members on the shopfloor as POS stated 50% off all marked clearance. At the till point when I politely asked the cashier why they weren't reduced I was met with a surely and rude attitude. She then walked off, shouted for a DM who didn't engage me just stropily and loudly said "I haven't got time to argue with anyone, just reduce it". I got the product but the service was horrible, leaving an unpleasant taste in mouth. If they are your brand ambassadors you have serious operational problems.”

Helpful Report

Posted 3 years ago

“Order code W7576356, I ordered a Riviera Wardrobe on 5th oct, when it was delivered by arrowxl I ask to open it in front of the delivery men which we discovered the mirror was broke so they took it back. I ordered a replacement it was meant to be delivered on 22nd Oct between 15:00 & 17:00 it never turned up, so I gave them one more chance, I had to phone on the 27thOct which I did. Customer services told me it was meant to be delivered on the 26th Oct then she found out the reason why, it was damaged again which I was fuming so I said enough is enough i want my money back, I can not believe it took three attempts to deliver one Wardrobe to one customer, how many others are going through the same problem absolutely crazy. Its sad but i will never buy from the range online again.”

Helpful Report

Posted 3 years ago

“I really fail to understand how you can run your compy the way you do ,the reviews tell you what you are doing wrong. My personnel experience I purchased a bed the delivery arrived 2 boxes missing the other 2 badly damaged refused to accept Phoned the Range to cancel order and have a refund..I was told to contact there supplier for a refund. That's not how it works you as the dealer are responsible for the item I paid you for. My credit card company are now dealing with it. I suggest to future customers stay away from online purchases with this company ,as you will be leaving feedbacks like this as so many have already done”

Helpful Report

Posted 3 years ago

“Waited 9 days and order still hasn't been dispatched. Customer service don't answer the phone. Want to cancel my order so I can shop elsewhere”

Helpful Report

Posted 3 years ago

“Atrocious service. I ordered furniture in September and then got an email saying it had been despatched and I can expect it on 21st September. Delivery did not arrive and when I contacted them they said it was through someone else here's there number. contacted 3rd party and it turned out they never had it and would send it once in. 6 weeks later and still no delivery just useless bs responses from the range”

Helpful Report

Posted 3 years ago

“If I could give zero stars I would! I’ve had an absolute nightmare with this company. My latest being I’ve ordered something online 3 times since august. They email me to say item In stock, I order almost £100 they take money instantly from my bank and give a delivery date. The delivery date arrives and no items. I get an email saying items been delayed. It then goes way past the due date and me to call to be told this item is now out of stock! 3 times!!!!!!! No one informs me or refunds until I call. I have decided to give up on this item which is a real shame as it’s perfect for my lounge but I’ve had enough of the poor customer service and the constant chasing I have to do whilst my money is sitting in the bank account of The Range! They won’t sell the item off the shelf to me as it’s the demo but they are not restocking it anyway by looks of it. Absolute poor service from everyone involved! Very disappointed!!”

Helpful Report

Posted 3 years ago

“Fab availability, amazing Christmas stuff and great prices! Tills should be bigger as lack of space to load and pack items”

Helpful Report

Posted 3 years ago

“Ordered a 2 man pop up tent online. When it arrived there were parts missing and it was damaged . Called customer service to arrange the return and was told I would have my refund within 3-5 days of the item being received - pretty easy so far. After that it went down hill. Collection couriers didn’t arrive within their 2 hour time slot resulting in the collection having to be rearranged. Item was finally collected and returned. A week after collection I call to chase my refund and was told it’ll be in my account in 2 working days. 3 working days later no refund. Another call to customer service. I’m now advised the refund will take 5-7 working days. At this point The Range have had my money for an item that I’ve had no use of for nearly a month. Needless to say they will be getting another call in 2 working days. And don’t ever try and leave a review for an item as it won’t be approved !!!”

Helpful Report

Posted 3 years ago

The Range is rated 1.4 based on 2,082 reviews