The Range Reviews

Name: The Range
Rating: 1.37

1.4 Rating 2,131 Reviews

9 %

of reviewers recommend The Range

Company Reviews

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Metrics

1.4

Based on 2,131 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 40%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Range 1 star review on 5th January 2025

Anonymous

The Range 1 star review on 18th November 2024

Tatiana Ellis

278

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company's online service is appalling. I made an order on 16/11 and paid for 3-5 working days. On the day it was meant to arrive, I received an email saying there was warehouse issues and they would email when it was dispatched. Fast forward to 3/12, I had to cancel my order. Everything I had ordered was out of stock on their website and clearly they just didn't have anything to send me. When I questioned this, they just said, 'we're sorry for the inconvenience' so evidently the issue. This is after multiple emails being ignored or being told it would be dispatched within 7, then 10 and so on days from my original order date. When I called, they then said it should be dispatched by Tues, only for later in the same phone call to be told it would hopefully by the end of that week. Their lies are unbelievable. I will never order from them online again.”

Helpful Report

Posted 3 years ago

“Ordered 2 beds, delivered on different days, the first lobbed over the hedge into the back garden and the packaging was damaged. We tried to sort out with customer service, but the system is designed to stop you talking to anyone. Having given up on that, assembly was planned for today. BUT first bed - no screws, second bed - screws loose in carton, so some missing. Really frustrating - I appreciate it’s cheap stuff from China, but at least send all of it. Will try to navigate the “customer helpline” again. Will never buy from them again.”

The Range 1 star review on 4th December 2021

Helpful Report

Posted 3 years ago

“The worst delivery experience I have EVER had. Ordered start of November and now it’s 4th December and still nothing. Customer service is useless. So now after being on hold for 1.5hrs I’ve cancelled my order and hope I get my refund in time to replace the Christmas presents there were in that order!!!”

Helpful Report

Posted 3 years ago

“This company is the worst i have ever dealt with, still waiting for a delivery which they say has been delivered 2 days before i placed the order. This company is a scam”

Helpful Report

Posted 3 years ago

“It's your website,you cannot navigate it as its hypersensitive so you're trying to scroll but the barest tip & it goes into something you haven't wanted to. It's highly annoying”

Helpful Report

Posted 3 years ago

“Placed an order on the 16th Nov , was meant to be delivered on the 22nd Nov, the money for the order was taken from my bank on the 22nd of Nov , but still no delivery , customer service awful , none the wiser on when il get my order , advent calendar's were part of this order , all other companies ive ordered from have been no issue. I think its time to try and get a refund, or contact my bank, especially after coming across a face book page called rip of the range , bit of an eye opener .I won't ever use the range again that's for sure”

Helpful Report

Posted 3 years ago

“I placed my large order on 30th October and it is now the 3rd December 2021 and it has not Arrived, not even been dispatched. I had an email saying it was delayed but all the stock was there for me, then I later had an email saying half my order is not in stock, hey will refund me but no sign of a refund. I have tried numerous times to phone and send a message through Their website to no avail. They have taken the money and had it for over 30 days. This is the WORST customer service I have ever encountered. I would not order from them again.”

Helpful Report

Posted 3 years ago

“Ordered from the range on the 30 th November . Delivery date by the 6th dec . Arrived on the 3 rd . Excellent Thankyou”

Helpful Report

Posted 3 years ago

“Absolutely useless the WORST company I've dealt with. Placed an order on 21/11 which said arrival by the 29th. I'm sitting here on 2/12 and it hasn't even been DISPATCHED, I've heard nothing from them and they are ignoring my emails / messages asking for an indication of when I might get it. Going to see if I paid by PayPal I guess but part of my order was a birthday gift for yesterday.”

Helpful Report

Posted 3 years ago

“My 1st time ordering online at the range!never again,it's still not arrived 3wks on!!i email them,they say 7-10 days every time!!!I have never experienced like this with any company before,it's appalling and it is a small Xmas order..just keep getting fobed off all the time...wish I had gone in store now....maybe they might arrive for next Xmas 😠avoid this company for online sales!!!”

Helpful Report

Posted 3 years ago

“Order Details Order Date: 17th Nov 2021 Order Number: W9324719 A very unpleasant experience! If I could leave MINUS stars I would. The delivery service is the very worst I have had the displeasure to experience. I ordered items from China and Australia at the same time and they have all arrived. Has The Range delivered yet? NO! Have they contacted me with a valid and believable reason for the delay? NO! Have their Customer Service team been of any real assistance? NO! I would advise that anyone contemplating buying online from The Range NOT TO DO SO. Will I ever shop at The Range store itself? YES! BUT NEVER AGAIN ONLINE!”

Helpful Report

Posted 3 years ago

“Ordered my order 1 month ago and can't get rhoughtoanyone at the Range. It's all automated. First and last time that I order from there. Absolute joke of a company!!!”

Helpful Report

Posted 3 years ago

“I would like to submit a complaint about the manager of your Range Store in Maynooth in Ireland. We visited the store on Sunday the 28th of November between 5pm and 5:30pm. We went to buy an item which had a displayed price of €9 and some cent. When it scanned at the till it was twice that. We queried it because the price was displayed on the shelf at the lower price. The assistant went to get his manager and she said that no it was the more expensive price and we said that it had the lower price displayed. The price however in the end was not the issue and the store manager was the issue. She just said to us very rudely well do you want it or not? Then we said no we want it at the cheaper price, and she said right I'll void it and walked away without another word while we were still trying to speak with her. We tried to follow up speaking with her at the till as she had rudely walked away in the middle of the conversation already. My daughter asked her was she the only manager available and if she was the overall manager of the store and she said yes. She then waved her hand at us, saying "I don't have time for this" and walked away in the middle of my daughter trying to speak to her in front of everyone at the tills. She wouldn't even tell us her name and we had to ask the assistant on the till who informed us that her name was Rachel. I cannot believe your staff let alone a manager would treat customers so disrespectfully, to just walk away in the middle of a customer trying to speak with them. She was the rudest person I have ever had to deal with in a shop. She certainly should not be a member of your management team, or working in any role dealing with customers for that matter. The store was not even overly busy at the time. In all my years of working, if I had ever spoken to a customer that way or treated a customer in that manner I would have been fired. It is completely unacceptable to treat anyone in such a manner let alone a paying customer.”

Helpful Report

Posted 3 years ago

“Delivery - due for 17th November and still no sign of it, customer service very unhelpful and cut you off. Emailed but get standard replies about delays. Do not recommend ordering online from this company at all.”

Helpful Report

Posted 3 years ago

“Never will I order from this company again, the return policy is ridiculous, I have been on the phone for over an hour cause I have to authorise a return before I can return products?!. Or take it to a store but only once there scanned will they know if I can return them to store or not?!. So do I travel all the way to get told no you can’t return them. Or I can lay out of my own pocket to send back with tracked delivery and the box is huge so going to cost me a fortune to return, very frustrating and I won’t order again no chance!”

Helpful Report

Posted 3 years ago

“Stayed home for delivery never turned up very poor service thinking of canceling order don't buy from range again”

Helpful Report

Posted 3 years ago

“Same problem as everyone else ordered parcel 12th nov got an email a few days later to say it was delayed. Not heard anything since, I’d cancel order if I could get through to them! First time shopping with them, never again.”

Helpful Report

Posted 3 years ago

“Ordered on the 3rd. Never came, gave them til the 19th where I canceled my order. Now its the 26th and no refund as it wasn't actioned. Pure incompetent. The worse, ever.. for years.. customer service”

Helpful Report

Posted 3 years ago

“Ordered items on 8th Nov due to be delivered on the 15th. Since be told it will be another 7-10 days which seems to be the standard response. Hoping i get it soon but who knows!”

Helpful Report

Posted 3 years ago

“14 APRIL ORDERED TABLE AND SIX CHAIRS.TOLD IT WOULD BE DELIVERED IN BEGINING OF JULY. .THEY CANCELLED.THAT DELIVERY. WE ACCEPTED THEIR REASON,BECAUSE OF THE TROUBLE IN IRAQ, SO GOODS COULD NOT GET THROUGH..GIVEN A NEW DATE .THE DATES WHERE CANCELLED 15 TIMES. THE REASON DIFFERENT EACH TIME.THEY HAD THE CHAIRS BUT NOT THE TABLE, WHEN WE COMPLAINED STRONGLY THE GENT.JOHN SAID HE WAS SORRY ABOUT THE DELAY BUT WE WOULD DEFINITELY GET IT DELIVERED, DATE GIVEN FOR THAT MONTH. GUESSED RIGHT,IT DID NOT ARRIVE .RANG AGAIN ,THIS TIME TOLD IT WAS OUT OF STOCK. THIS WAS END OF NOVEMBER. THEY CANCELLED 15 TIMES IN TOTAL.THEY TOLD US WE COULD CANCELL BUT WE WOULD MOST PROBABLY HAVE TO WAIT WITH ANOTHER COMPANY. AFTER 8 MONTHS,NOT DAYS 8 MONTHS. WE WHERE SO CONCERNED WE WOULD NOT HAVE A TABLE FOR CHRISTMAS,WE HAD TO CANCEL.WE ORDERED ON LINE AND HAD THE FURNITURE DELIVERED WITHIN A WEEK. NO APPOLOGY OR RECONPENCE FROM RANGE. I AM TAKING THIS FURTHER. IF WE KEEP LETTING THESE RETAILORS GET AWAY WITH IT. THIS DISGUSTING SERVICE WILL CONTINUE. DON'T EXPECT A GOOD SERVICE FROM RANGE. THEY ARE ALSO STRANGERS TO THE TRUTH”

Helpful Report

Posted 3 years ago

The Range is rated 1.4 based on 2,131 reviews