The Range Reviews

Name: The Range
Rating: 1.37

1.4 Rating 2,134 Reviews

9 %

of reviewers recommend The Range

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Metrics

1.4

Based on 2,134 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 40%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Range 1 star review on 5th January 2025

Anonymous

The Range 1 star review on 18th November 2024

Tatiana Ellis

278

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brought a swing chair online for my mum, recieved the item damaged to be told by customer services I would receive new metal frame work to be sent one bar which was also damaged when phoned customer service they offered ten percent off. The chair cost £135 I wouldn’t pay £20 the way it was all scratched. I have sent a email or complaint twice to not hear anything back. Took me to ring them to issue my refund as a week later still had nothing. Disgusting customer services. Will not be buying online again!”

Helpful Report

Posted 6 years ago

“For the second time I was charged a higher price than was clearly displayed for the product on the shelf in the Portsmouth store. The first time, I let it go. The second time, after paying and checking the bill and seeing the difference, I went back to check the price label and photographed it. It was only a matter of 90 pence but, a big percentage on something priced at £2.59 and charged a £3.49 (Bacofoil). The staff member said it had been priced incorrectly. I know mistakes can happen but, it was clearly priced a £2.59. Any professional company would have just issued a refund for the difference but, no not this company. The staff member just argued th3 point, saying it was within Trading standards. But it is not, it goes against all the principles of Trading standards. I retuned all the items I purchased. I will not purchase from The Range again and I will make sure other people know the reason why.”

Helpful Report

Posted 6 years ago

“they delivered promptly .kept me updated at all times. very happy”

Helpful Report

Posted 6 years ago

“Helpful & courteous staff”

Helpful Report

Posted 6 years ago

“The customer service clerk was wonderfully helpful, polite and friendly. The staff who were shelf stacking obstructed aisles with boxes, blocked the path of customers etc.”

Helpful Report

Posted 6 years ago

“i wanted to purchase two 50 litre packs of compost £6.99 each or two for £12 at the checkout i was asked for £13.98 i pointed out that correct price was £12 the reply was "it says here that they are 13.98 so they are 13.98 i checked with garden assistant who agreed i was correct didnt buy them i will buy them elsewhere ballymena branch”

Helpful Report

Posted 6 years ago

“Purchased solar lights online, when the Moroccan lantern (£10) turned out to be a little disappointing I contacted them to organise a return...... discovered that returns to their stores are free but returns by post would be my cost.....not great customer service having already paid for delivery.”

Helpful Report

Posted 6 years ago

“Gazebo broken in rain after a few hours can't get money back 35pounds no refund I thought that is what they are for”

Helpful Report

Posted 6 years ago

“Fantastic 'Range' of items. I ordered storage, garden items and a whole host of great value stationary items (which surprised me). Many of the things I ordered were cheaper than a huge well known online retailer (I know because I compared!). Delivery time not too bad.”

Helpful Report

Posted 6 years ago

“A manager called jo at the Torquay store was so rude to me totally ruined my shopping experience with The Range, her attitude was so bad, I probably won’t go back again, such a shame.”

Helpful Report

Posted 6 years ago

“Very rude ignorant staff especially a guy called Liam on customer service desk..his tone when speaking to us disgusting. The 1 star is for the helpful delivery guy Only!! Rubbish experience no manners from staff”

Helpful Report

Posted 6 years ago

“Went into Rotherham store on friday I was looking for some new ideal for my flat in the gift department but couldn't make up my mind so i asked a lady called sam who was working gift she was so helpful and friendly went out of her way to help me out I will definitely be going back to Rotherham store”

Helpful Report

Posted 6 years ago

“Purchased 4 chairs on 30th May with 2 day delivery service, 5 days later 4 chairs arrive and 2 are not matching. Customer service is appalling ! I had to return all 4 chairs as they refused to exchange and couldn't take in store. A courier was arranged which took a week to come. The chairs were collected 12th June. I was advised once the chairs had been in transit for 24hrs I would receive a refund to purchase the chairs again. No refund was given. I have contacted the call centre on 8 separate occasions and been given different excuses and lies. Today £149.99 of £309.93 has been refunded. Today been advised the remaining refund was issued yesterday and will take up to 14 working days to be refunded. I was then advised the delivery charge hadn't been refunded and this would also be refunded today so I will receive my refund in 3 separate transactions. I can't speak to a manager I can only send a formal complaint email which takes up to 14 working days to respond. I'm literally losing the will to live with this. I just want my money back so I can buy some dining chairs. The Range have had my money since 30th May!”

Helpful Report

Posted 6 years ago

“I went in the range shop today and got a few things in store and thought I'd go in cafe for something to eat and drink which was about 11am no one in cafe so not busy there was only one staff on serving I was stood awhile waiting there was another member of staff asking for a coffee and was in deep conversation with server and not really interested in serving me then eventually she served me I ask for bacon sandwich. Toasted tea cake . Eccles cake , pot of tea for 2 which she gave me and said she'd bring the rest over when ready . I was waiting for about 20!mins as she was on the phone taking for ages and didn't seem concerned I was waiting for food . And the Eccles cake was as had as rock tasted stale so I left it , I won't be going in cafe again I will be going in shop again just not cafe ,”

Helpful Report

Posted 6 years ago

“I shop in Range because they have good quality products in good price.”

Helpful Report

Posted 6 years ago

“On the 22/05/18 we purchased a Palma garden table and 6 chairs in Black from the Cwmdu store in Swansea. When i opened the table i noticed an apparent poor weld on the table which i didn't think much of at the time and thought it would be fine. within 3-4 days the weld started to rust. also noticed on close inspection that one of the welds has split on a chair. We hadn't used this product yet, it has simply been put in garden which is what its intended use is. My wife took the product back to the store 4 days later when we noticed the weld had started to rust. The store manager accused my wife of us damaging the product and refused a replacement or refund, with total disregard for the product guarantee or our consumer rights. I complained to the range head office on 26/05/18 their response 20 days later! "I'd like to firstly thank you for attaching photographic evidence and your contract of sale to this case. It is with regret after looking into this case further, you have stated that you purchased the product in question on 22-May-2018, and noticed the apparent weld on the table at this time, this raises the question as to why you did not return this item to store at this time. This would have then been addressed at store level, our team at Cwmdu would have been able to assist you further with this product. " absolutely shocking in my opinion, head office also have total disregard for product guarantees or the consumer rights act and a terrible response time. will now be contacting the consumer ombudsman given their stance on returning faulty sub standard products”

Helpful Report

Posted 6 years ago

“I brought a mirror in the range for a house I had just moved into, so as you can imagine after buying so much furniture else where and redecorating I was strapped for cash. When I took the mirror home and opened it, the mirror was broken. I took the mirror back to the store the next day which they told me it’s my problem and I should have checked it once I left the store. They refused to swap it and took my £80 and left me with a broken mirror which I can’t do anything with. Day light robbery!!! I would never shop here again or would I recommend it to anyone else. Horrible customer service and this all happened in the Slough store...…”

Helpful Report

Posted 6 years ago

“I have sent over 13 emails and tried to phone CS. Received damaged bbq. Sent photos of damage. Cannot believe the wasted time I have sent trying to resolve the issue but now have to go to trading standards. What a way to run a business. Let's hope Chris Dawson is one whose high St shops go under because he has no idea of running an online business. His store staff might be OK but his Cs staff are absolutely idiots. I was told I could either have a refund or replacement by Dani now todaywhen I finally got to talk to someone called Mark it is a replacement lid. I give up. Would like to hear a response from Chris Dawson but perhaps he still cannot read. Too busy counting his money from fools such as us.”

Helpful Report

Posted 6 years ago

“This is the worst outlet ever! Would not recommend it to anyone. Bought a seat 25th of may with named delivery but nothing up to now. They have the worst customer care in the land. Pls avoid-it’s a scam!”

Helpful Report

Posted 6 years ago

“I wish I can give minus 100 rating here and WARNING not to buy from range store. There customer service is so bad they continuously lie to you without actually trying to sort out the issue. I ordered dining chairs and some of them were delivered damaged, contacted customer service for returns and new chair. They arranged DPD for collection and informed once collected will send new chair. DPD never showed up and this happened several times. Finally I contacted DPD and they said they have nothing on the records for such collection. This made me angry and called customer service and they continued lying about it and the guy on other end started claiming that I'm shouting and swearing at him. He was trying not to help in every way and when asked to pass to manager, he denied and lied again about arranging to help. Nothing happened and still waiting for collection. DO NOT BUY FROM RANGE ONLINE AT ALL, ITS FRAUD AND THERE CUSTOMER SERVICE IS AWFUL AND THEY HAVE BUNCH OF LIARS DOING JOB.”

Helpful Report

Posted 6 years ago

The Range is rated 1.4 based on 2,134 reviews