The Range Reviews

Name: The Range
Rating: 1.38

1.4 Rating 2,082 Reviews

9 %

of reviewers recommend The Range

Company Reviews

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Metrics

1.4

Based on 2,082 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 40%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Range 1 star review on 18th November 2024

Tatiana Ellis

277

Anonymous

Anonymous // 01/01/2019

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“This is probably the worst Website to try and place an order. Help and contact doesn't actually happen, the means to pass on a message doesn't exist!! If you can't buy in store don't bother!!!!”

Helpful Report

Posted 1 year ago

“Shocking customer service. Order never arrived trying to actually get a response of the range is impossible , just generic responses . And the rubbish evri delivery company they use is just as bad the tracking doesn't update.”

Helpful Report

Posted 1 year ago

“I needed to send 2 rolls of wallpaper back for a refund as the store will not take it back . So emailed the customer service team 11th September and arrange for collection from my home address for 20th September which they confirmed by email and all details and very slow at replying, but no one turned up ? So emailed again and it took them a while again to reply with no apology just to rearrange and tell them all the details again ???? So now it's booked for 10th October's and did ask them to confirm which they have but will have to wait and see if they turn up again . Very unhappy and will not be using this company again to order anything very complicated so disappointed and rubbish customer service”

Helpful Report

Posted 1 year ago

“Missing items in my order, simple questions not being answered, ridiculous requests by customer service. I have a missing item and they've asked me for a photograph 🤣. They've also asked for my address even though I sent it in the previous email! Complete jobsworths!”

Helpful Report

Posted 1 year ago

“Will never use again, but they wouldn’t care anyway but the treatment as a customer was disgraceful. To start ordered items they turned up rusty reported straight away and took 3 months after 100 emails and numerous calls for the items to be collected. It also turned out the contact I was emailing was with the company who supplied the goods, even though the email said it was from The Range it wasn’t. There was 6 promised collections that never happened and finally on the 7th they were collected. I had to take the days off work and out of these 7 days 4 were unpaid days but they will not pay any compensation for my lost earnings. Also when I asked my bank to help with the refund they kept replying to my bank saying it was because I wouldn’t dismantle the goods (liars) which we did (once confirmation on our rights if there was any damage when dismantling the items) before the first failed collection BUT it turns out they were having issues with their couriers. So not our fault YOU as a company are at fault.”

Helpful Report

Posted 1 year ago

“Without doubt the worst customer service I have ever seen. Bought item online (not sold in store), delivered promptly, so far so good. Item did not do as advertised so phoned to arrange a return on the day it arrived. That was last August, it's now October and still fighting for a refund. Over two weeks to get a return label and a further two weeks waiting for a refund. Fobbed off on every phone call, waiting for this, waiting for that. We want proof you received it?!? We want proof you returned it, we want a video or photos of why your returning it !WHAT! It's supplied by a third party seller, you should deal with them. There are plenty of other companies to use, so my advice it to go elsewhere and give these a miss.”

Helpful Report

Posted 1 year ago

“The most unhelpful and customer unfriendly company I have ever dealt with. I ordered almost £400 of soft furnishings and curtain poles etc for a house move that I anticipated would happening sooner than it did. By the time I opened the goods, more than 14 days had elapsed since the order was delivered (19 days to be precise). I discovered that two sets of curtains and a blind did not fit, the curtains were slightly too short and the blind slightly too wide. I wanted to exchange for the appropriate size, everything was still packaged. But no... exchange not possible, refund not possible. Very much down to me to check the small print and make this discovery within 14 days. I totally regret having placed this rather generous order with them, and wish I had gone to the Range as I usually do, where I know I could have presented the goods for an exchange, without any quibble whatsoever. Totally shocking and totally offensive and it is a MASSIVE PERMANENT BYE BYE to this horrendous greedy and self preserving organisation. Who incidentally sent the order items in dribs and drabs, with one consignment appearing to come directly from a Chinese warehouse somewhere. Hideous firm!!”

Helpful Report

Posted 1 year ago

“Customer service from supposed "management" is disgusting, please train your staff appropriately and stop lording it over everyone, you work at the range not the ritz!”

Helpful Report

Posted 1 year ago

“The range Bolton store has, you partly refurbished and (not finished ! !) now has a Iceland department in inside ! ! ! I don't like it because the they have made the aises narrower ! So if there is a palet you can't look down that side !”

Helpful Report

Posted 1 year ago

“Avoid like fire I have purchased a storage bed from The Range in July, the bed was delivered few days later and the headboard stiching was coming apart. I spoke to the customer service and they have arranged for the new headboard to be delivered. The new headboard was delivered few days later and it was in a worse state than the original one! The sitching was coming apart and it had scuff marks all over it. I spoke to customer service again to request another replacement headboard but one with no damages to it to which they have responded that the retailer can not promise that it will come without any damages! We have purchased a brand new bed, not a second hand one and there was nothing in the item description that it will come with damages! With emails going back and forth with customer service they have demanded for us to dismantle and repackage the bed for the collection. After hours of assembly of the bed we simply refuse to spend any more time on something that was meant to come with no damages plus we refuse to cover any additional costs of repackaging the item. We have proposed a partial refund for the damaged headboard which was refused by the retailer, so clearly they do not want to put things right for the customer even though they violeted our Consumer rights. We have also requested for the collection of the damaged replacement headboard and our request was ignored so we had to dispose of it at our own cost! We have now taken this up with our credit card provider for a full refund. This company is honestly a joke, please avoid buying anything from them as they will send you damaged furniture and make your life a living hell.”

Helpful Report

Posted 1 year ago

“Quite simply the most difficult and ridiculous returns process of any company I have ever had to deal with. I am now only continuing to challenge them over principle. I ordered some mirrored tiles online, only £17.99 or something similar, the website shows glorious clear mirrors. What arrived looked like bent smoky carnival glass, akin to looking in to the back of a dull spoon! I was pleased with the other items in my order I should add. So, I wanted to return them and for some reason you have to contact customer support to "validate" the return. The item is defective, but even if it wasn't, we have 14 days under DSR to return an item. So, email one, I explain the problem and ask them to validate the return. They respond and ask for pictures. I do not have a way of providing them and it is a pointless request as I want to return them. They then offer 20% refund and I keep the items. Pointless. The items are defective. They then offer a 55% refund and I "sell the item to someone else" No. They then offer a 70% refund. By this point I've lost the will to live. Having wasted almost an hour on this I accept. They then ask for PayPal details?! I paid using a credit card - have never used PayPal. The Range have really shot themselves in the foot, I am currently in the middle of remodelling my home and garden and intended on purchasing hundreds of items. I've since ordered 52 items on Amazon, one of them was defective. I contacted them, they apologised and refunded the item immediately and advised I didn't need to worry about returning it (obviously because its cheaper for me to dispose of the item then them process the return) If anyone at the range ever reads these, you are not saving your company money, you are losing customers forever.”

Helpful Report

Posted 1 year ago

“Worst customer service I have ever experienced and would never use again. Avoid at all costs. 2 items broken on arrival and still waiting for a refund three weeks later even after talking with them via email backwards and forwards every day for three weeks and still nothing. Terrible service just want my money back.”

Helpful Report

Posted 1 year ago

“Shelves half empty items a lot not priced up hardly any staff on tills aways loads of items waiting to be unpacked and put on shelves. Early September and they seem more interested on filling shelves with Christmas items. Terrible loud music I went to shop not listen to trash music. I will not be rushing back there”

Helpful Report

Posted 1 year ago

“Ordered a bed Delivered by Arrow XL Wrong fitting components came Disgusted”

Helpful Report

Posted 1 year ago

“Online service is terrible. My order arrived and it was the wrong item. Rung customer service to which I was told I had to wait for email from them to discuss returning. Email never came tried ringing again only yo be told the same. Still waiting for email. Will never order from them again. Always shop in store and never had a problem”

Helpful Report

Posted 1 year ago

“Brought a kingsize pine bed online end of July, arrived damaged with parts missing , I rang to complain straight away, it took nearly 4 weeks and approximately 40/50 phone calls to get my money back and the item collected, shocking service, will never use again”

Helpful Report

Posted 1 year ago

“Spent around £300 on the Monte Carlo swingbed. Had it for just over a year and the fabric started to deteriorate and rip making it unsafe for use. Contacted The Range to enquire about a replacement part but they are refusing to be of any assistance unless I provide them with a report from a VAT registered technician proving that there is a fault with the product. Very disappointed as I expected the swingbed to last a lot longer than it has.”

Helpful Report

Posted 1 year ago

“Bought an item, faulty, returned to get an exchange. 2nd item faulty. Returned and they wouldn't give me my £ back. 'Manager said it was wear & tear - they were plastic food containers that should be good for years. Ridiculous. Also member of staff very rude. Rang The Range, spoke to a person who took my details, was empathetic, and said they'd pass on to a manager who would contact me. Not heard a word. I still have the faulty item & Im no further forward! I will not shop in that store again and feel like suing them in the small claims court, even though it would cost me £.”

Helpful Report

Posted 1 year ago

“Sells a shed online, when it turns up it's more of a children's shed as you can't stand up in it. Charged me £50 return fee”

Helpful Report

Posted 1 year ago

“After a week, still without order. Customer service terrible”

Helpful Report

Posted 1 year ago

The Range is rated 1.4 based on 2,082 reviews