The Range Reviews

Name: The Range
Rating: 1.38

1.4 Rating 2,082 Reviews

9 %

of reviewers recommend The Range

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Metrics

1.4

Based on 2,082 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 40%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Range 1 star review on 18th November 2024

Tatiana Ellis

277

Anonymous

Anonymous // 01/01/2019

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“I was horrified after I visited Range several weeks ago in Warrington with after spending over £140.00 in both Range and Iceland inside. He received a parking fine for & £60.00! for being in their 2hrs 45 mins! When did they bring that in? It's not long enough for a massive place like that, let alone there is an Iceland inside too. That equals two shops. We can spend hours in here that's not including getting a coffee when it's open and then shop in Iceland too. I am very angry. I would like the Manager who decided these ridiculous time scales to contact me on my email I provided.”

Helpful Report

Posted 3 years ago

“Waited for a month for an item, they said when I managed to get through it would be despatched next week it didn’t arrive 2 weeks later I rang again to be told it’s out of stock”

Helpful Report

Posted 3 years ago

“Why bother asking for a review when you don’t care .you don’t answer the phones can never get through to customer service or head office .worse company I’ve ever dealt with .Avoid Avoid .”

Helpful Report

Posted 3 years ago

“NEVER EVER USE AGAIN NEVER USE AGAIN: sent email 2 emails to direct email address The Range, got 2 automated confirmation received saying will reply in 4 days "NO RESPONSE still " Sent 2 requests on their on line system NO RESPONSE still. Tried calling numerous times held 30 mins on 0345 number, time wait it states still NO PICK UP. ALL asking for refund of set day delivery and help with finding where my item is. 8 days on now still NOT ONE RESPONSE. Awful, paid for a set day delivery for a Friday. On the Friday received an email saying delivery between 11.41 to 12.41 waited in no delivery. At 1pm called carrier as couldn't get through to the range as said 30 minute call wait but no pick up.Automated on courier said driver late told wait till 6pm which I did item never came again. Saturday again no pick up at carriers telephone number and automated said due to deliver now Sat same time again waited in ALL day never arrived again. Saturday late afternoon got hold carrier through Facebook they said it delivered, I stated I was their Friday and Saturday I have cameras on the gate and door and no ones delivered or attempted delivery at any time or been near my property, carrier put me on hold then said oh your right driver brought it back to warehouse without attempting delivery with no explanation as why he did not 2 days running !!! Eventually got my item after 3 whole days waiting in. NO HELP OR RESPONSE FROM THE RANGE paid the extra delivery cost for set delivery and only got on the 3rd day because I put in so much work trying to contact carrier as no response from the range. How they can ignore your written responses is beyond me, or say they have a phone line when you can see via all the reviews it is near impossible to get a pick on on their phone lines. Carrier admitted they were not even going to deliver on the 3rd day but did as I kicked up such fuss or who knows when or if I'd have received this SET DAY DELIVERY COST item. Thank you "THE RANGE" FOR YOUR NON HELP AND NON REFUND ITS BEEN A NIGHMARE SO STRESSFULL AND I WOULD NEVER ORDER FROM YOU EVER AGAIN. You should be available to your customers and respond to customer complaints 4 written requests all ignored that's so bad shame on you. And yes I'm. Sure you "The Range" will just pass blame on the carrier but you should help your customers, we order from you. Each email and on line request I asked for call back for you the retailer I ordered it from to help me find out how to get my item delivered and where It was and you have not responded once,. Disgusting, these complaints should be escalated to the ombudsman to get The Range to respond and reply to Customer Complaints.”

Helpful Report

Posted 3 years ago

“Delivered the incorrect goods. Don't man their phones. Don't respond to customer service forms. Don't return monies when they stated they would after 5 days - still waiting a month later.”

Helpful Report

Posted 3 years ago

“Awful awful awful!! Ordered a hot tub in March. Understand there was a delay due to the Suez issue but correspondence poor. Had email stating dispatched but not received it. Have now called 3 times . First - cut off after 53 minutes on phone. 2nd - 45 minutes & had to leave. Third. 50 minutes and got through - apparently with courier and will text me. No text and starting to get very angry since we have paid over £600 with a delivery date of weeks ago. Shocking customer service and will not buy anything from them again. How not to run a business!”

Helpful Report

Posted 3 years ago

“They take your money and do not give whats promised. I call that stealing. Ordered something on Thursday which I needed for Friday. Paid next day delivery. Received email to say it was coming Saturday!! Saturday had message from couriers to say they would deliver Monday. Cannot get through on phone still no response from email. Diabolical customer service.”

Helpful Report

Posted 3 years ago

“Another day wasted for the range to deliver my order ,no response from my e mail to them again tried contacting the range by phone several times and each time cut off after being on the phone for a period of time ,this is by far the worst company I have had to deal with ,keep away from them as you will only end up being disappointed.”

Helpful Report

Posted 3 years ago

“Went to their store at Chester Greyhound Park earlier today to return & purchase some items. One of the items, I didn't have the receipt for but it had its labels on, the other I had the receipt for but as it was purchased in March and I was just over the 28 days, she refused exchange on both items. She called a manager over who was totally dismissive and rude. I have never been treated with such contempt in my life. I was shocked. I'll never put a foot in any of their stores again.”

Helpful Report

Posted 3 years ago

“The staff at Rochdale store are very rude not helpful at all They hang up on you Tell you one thing then say another No apologies when enquiring Delivery is a joke take a day off work to be in and then to say it will be a few more days Won't give a refund because it might of be despatched I will never never spend my money in their every again”

Helpful Report

Posted 3 years ago

“absoulutely disgraceful ,i dont supose the range even look at there reviews , i have awaited in all day for a delivery that has not arrived ,i tried contacting by phone waited 26 minutes in a queue only for the phone then to go dead and not speak to anyone ,then phoned my local the range and spoke to a assistant ,who said did i wont to speak to a manager ,then had to to wait another 12 minutes for a manager, only to be told they could not help , i have wasted a days pay ,phone calls and the items not to be delivered ,comes to over 200 punds in total but will the range care i dont think so ,so if anyone out there is wanting to buy anything from the range DONT????”

Helpful Report

Posted 3 years ago

“damaged and missing goods. on hold now for 7 hours in total. avoid this company like the plague. takes 1 hour each time to get through to a front desk once through they say they will call you back in 2 hours. out of the 7 times only 3 times i got the call back, stating they have to contact there supplier about this item. i dont care just send me out a new box.....parts are missing and damaged but still not resolved and refusing to send out a new box. rubbish customer care as too long on hold .. if you like hold music go for this company. no way to contact online”

Helpful Report

Posted 3 years ago

“I have been trying to contact the Range customer service with regard to an order that had an estimated delivery date of 2/04/21 and is still showing as processing almost 3 weeks later. In store are unable to help and the phone is never answered at customer services I have been trying for the past 10 days its very frustrating . I will never order from this company again... shocking”

Helpful Report

Posted 3 years ago

“I have been waiting 7 days for someone to get back to my email, all I require is an authorization to send an item back from one of their 'trusted partners', during this time I have phoned their customer service number twice, I eventually disconnected after waiting for 45 minutes each time. I advise anyone reading this not to buy from The Range.”

Helpful Report

Posted 3 years ago

“I ordered two items online,one arrived damaged and unusable.I tried their so called Customer Service, returns system, telephone line etc. No replies waited 1 hour, online help does not work.So have useless goods, wasted my money and time,very angry and disappointed. Will never shop there again DREADFUL service and systems.”

Helpful Report

Posted 3 years ago

“This company believes they are above the law ! Tried to return a faulty cleverspa hot tub after 14 days due to heater not working and tried to exercise my short term right to reject and ask for a full refund due to the product lacking satisfactory quality and being fit for purpose. They flatly refused and insisted it was returned to the manufacturer which is not abiding by the Law, they said their T&C's cover it however their T&C's do not supersede the consumer credit act 2015 Sue the sales manager at the paignton store said they would refund if it was a £5.99 item but not for a faulty £650 item, so dont buy anything expensive from there ! Trading standards agree too and will be progressing a small claims court case now for the refund and consequential losses”

Helpful Report

Posted 3 years ago

“Absolutely dislike this store no prices on items and items in the wrong place. I had to look for an assistant 5 times to find out prices. Also wait at checkouts 2 operator's chatting away to each other ignoring customers. Don't think I'll be back ☹”

Helpful Report

Posted 3 years ago

“Ordered an item from The Range well over a month ago, has still not been delivered, cannot get a response via email or phone. Don’t ever order online it’s awful. Still haven’t received my item and I have no idea when I will.”

Helpful Report

Posted 3 years ago

“Customer service does not exist. No one answering the phone and no reply to an e-mail. I want help with an item and am despairing. I shall never use Range again.”

Helpful Report

Posted 3 years ago

“Customer service non exsistent. Before you buy look at all the reviews.”

Helpful Report

Posted 3 years ago

The Range is rated 1.4 based on 2,082 reviews