The Range Reviews

Name: The Range
Rating: 1.38

1.4 Rating 2,082 Reviews

9 %

of reviewers recommend The Range

Company Reviews

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Metrics

1.4

Based on 2,082 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 40%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Range 1 star review on 18th November 2024

Tatiana Ellis

277

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Extremely poor service and staff disconnecting phone lines rather than have to provide solutions or customer service. I had six packages before I could get two items that were not damaged, all couriered and causing inconvenience and time to unpack boxes/check items and repack when damaged. Staff member became clearly irate on phone all when explaining the debacle and cut me off. No offer of compensation from customer service team after three weeks of mistakes and hassle, very poor company.”

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Posted 2 years ago

“Trying to cancel my order for 4 days nobody answers after giving a number for online service absolutely disgusting, takes my order and won’t let me cancel”

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Posted 2 years ago

“How to get this right. I paid for two frames, but the website page kept saying the order didn't get through as there supposedly was a problem with the payment. As I found out after 4 times, the money has been taken instead!! Found out after checking the bank account. I am going to call the bank straight away tomorrow to block the payments. This is absolutely not professional and frankly upsetting. Do not by from them again!”

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Posted 2 years ago

“Took my daughter to the Evesham store to look at garden furniture. The item she liked was available in stock and the staff dealing with sale very friendly and helpful. One of the warehouse staff named Mick delivered the item to my car and on finding that the box was too big helped in opening the box and placing individual pieces into the car. Excellent service .Thankyou Mick and the rest of the team for 5 star service”

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Posted 2 years ago

“After charging me more for Saturday delivery the driver destroyed my parcel so undeliverable (DHL) and it’s impossible to get hold of range customer care by message email phone nobody responds to report this absolutely ridiculous company”

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Posted 2 years ago

“Absolute nightmare trying to return an item bought online if you don’t live near a store”

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Posted 2 years ago

“Can’t through on telephones can’t email no facility does not work! Very poor tried two days solid to ring! I still have no order from you after waiting since 13th April!!!! I advise anyone not to buy online as you cannot get through to sort things out!”

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Posted 2 years ago

“You're lucky when it's all good in your order and that's when you give a good rating. However, when something is wrong it takes ages to reach a resolution. I received my order but one item, the largest and obviously not fitting in the box delivered , was missing. I called instantly and requested a refund for this item. The response was that they need to go through investigations with the courier first to see where it got lost and then progress with a refund. A week later and I still haven't received my refund !! I am the client of 'The range' and don't care about what happened between them and the courier , why is my refund reliant on this? A responsible company would refund the client and then run their internal procedures. I ordered an item, it never got delivered to be , I just want my refund, it's simple. Customer service is almost non-existent. Half an hour on hold to get connected to an agent that says you are on the wrong department and passes you on to another department with another half an hour wait if anyone ever picks up. Responses on email correspondence come a week later and are not relevant or specific to the issue.”

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Posted 2 years ago

“Ordered on line, paid and booked a delivery slot for yesterday, no show, cant get anybody to answer the phone, 22 minutes Coventry branch phone rang out before I gave up. 😭😭”

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Posted 2 years ago

“I went to buy a wheelbarrow at the Range store In Falkirk last week. It was priced at £37.99 but when I went to the checkout they said it was £41.+they sent an employee to check and he came back with a sign for £37.99.The lady at the checkout then sent for amanager_Jason_who followed me to the wheelbarrow stand where I showed him the advertised price but he refused to listen so I left the Barrow and then left the store. This is illegal to show one price and sell it at another. I am pursuing the matter further. Do not use this outlet _they are dreadful! I am writing a recorded delivery letter as e-mails are a waste of time.”

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Posted 2 years ago

“I have visited two or three different branches and found them all to be very helpful and the merchandise they sell are excellent. The have a branch in Cannock too, it is fantastic.”

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Posted 2 years ago

“Wow, what a lovely shop! Everything you could need, they provided. Some lovely items for the home, camping and essentials. A must go to shop even had lovely gift ideas.”

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Posted 2 years ago

“Avoid avoid avoid!!!! Bought a faulty item over a month ago and have been trying to return ever since. Countless emails, countless phone calls, always told it will be escalated but of course nothing happens. Absolute disgrace of a company!”

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Posted 2 years ago

“appalling customer service. In January 2022 I ordered a throw from a 'partner' from the range. On the same day I called the Range to see if I could cancel and they said they would try. They couldn't cancel so i asked if I could arrange a return. it's taken THREE MONTHS of emails back and forth for a return to be arranged. and only because they decided to give me the Partners (Bazaar) details. I rang them up (Bazaar) and it's been sorted in 5 minutes. April 2022”

Helpful Report

Posted 2 years ago

“I think you need to visit the Chester branch and have a word with the so call store manager “Winnie” as she is a disgrace. How she thinks talking to staff in the manner that she does on the shop floor is absolutely disgusting and very embarrassing. I never purchased my items I put them back as I was appalled and I will not be ever shopping in the Chester branch. The Range you should be ashamed of yourselves thinking that you’ve got good managers in your store as all I seen was a bully!!!”

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Posted 2 years ago

“THIS IS A FORMAL COMPLAINT I've waited in all day expecting my delivery to be here TODAY(as stated on my account and emails)! But nope nothing.....no email to state why... no tracking number. NO NOTHING!!! Can someone please find out when I will be receiving this? So frustrating when you don't get any confirmation of where and when it be here. I am NOW going to struggle, I had my sister here all day till my husband got in after work to help take the parcel in as I'm disabled and wouldn't be able to lift or take it in. Now it's down to me to struggle as she works rest of week. THANKS A BUNCH!!!! Why didn't i get notification of this???? Takes tge mick!!! People don't seem to reliase what struggles people may have with taking in parcels. This is not good enough... Let's see if someone get back to me ASAP,AFTER CONTACTING RANGE TODAY, WHICH ARE VERY UNHELPFUL. I DONT WANT ANYTHING FROM HERE EVERY AGAIN. I WANT A FULL REFUND AND MAYBE AN ACTUAL APOLOGY. £104.99 IVE GOT TO.WAIT TO BE REFUNDED NOW. I've emailed, I've rang and I get no helpful all I get is email back to you, which I had already done. WANT MY REFUND PROCESSED ASAP, YOU LOST THIS AND YET NO ONE GIVES A DAM S**T. IM DISBALED I HAVE RO HAVE PEOPLE HERE TO HWLP TAKE IN PARCELS AND SO ON, YET YOUR COMPANY COULD NOT GIVE A DAM WHO HAS RECIEVED THERES AND WHO HASNT. I WILL BE LEAVING FEEDBACK AND IT WONT BE GOOD ABSOLUTELY S**T”

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Posted 2 years ago

“STOP.... Wish I had of read reviews! I'm wanting to return faulty goods I bought online... I have tried everything to no avail ... Terrible company with no customer service.”

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Posted 2 years ago

“Disgusting customer service. No apology for a fault on their system now left with 150 pending from my bank which I can't spend. No apology”

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Posted 2 years ago

“Poor management with colleagues with learning disabilities. Lack of skill and understanding for helping those that struggle with employment.”

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Posted 2 years ago

“My order was supposed be here by the 28th still not arrived no correspondence or anything telling me I’ll haveto wait a week for my refund absolute joke will never order from here again.”

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Posted 2 years ago

The Range is rated 1.4 based on 2,082 reviews