The Range Reviews

Name: The Range
Rating: 1.37

1.4 Rating 2,131 Reviews

9 %

of reviewers recommend The Range

Company Reviews

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Metrics

1.4

Based on 2,131 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 40%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Range 1 star review on 5th January 2025

Anonymous

The Range 1 star review on 18th November 2024

Tatiana Ellis

278

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst company I have ever had the misfortune to buy from 1 month on and still no refund for my returned item DO NOT BUY FROM THIS COMPANY”

Helpful Report

Posted 2 years ago

“Used to be one of my favourite stores spending thousands of pounds a year for business and personal but shocking customer service from the office (shop floor staff did their best) will now be spent elsewhere. Very short sighted as to correct the error would have cost less than £100 for them. Even an apology for not replying/returning calls was not offered.”

The Range 1 star review on 10th June 2022

Helpful Report

Posted 2 years ago

“Do not order”

Helpful Report

Posted 2 years ago

“Customer Services Don't Reply... Purchased three collapsible garden benches and tables online. Delivery was well arranged and delivered ahead of schedule. On arrival, it appeared the quality was a little lacking and one of the tables was damaged - chip out of it. Packaging tatty and torn, billowing bubble wrap down the street... Emailed customer services immediately, who took one week to answer. The reply was that the table could be exchanged. However, I needed the table that very day for a party. Hence the order. I explained and asked for an immediate replacement. Since then ( 6 days and counting ) I have heard nothing. Therefore, I've paid for a broken product and The Range don't seem concerned. First time using The Range, and I would advise checking before accepting delivery as the aren't seemingly concerned with returns.”

Helpful Report

Posted 2 years ago

“I ordered an item twice as website stated first payment option was not available. Subsequently, i recieved two payment plans and tried to contact the Range, however, they don't answer the phones. The duplicate item came and I didn't take delivery of it and the delivery drivers told me they cancelled the order and took it away. This was confirmed by the supplier to the Range whe arranged the delivery. I have tried constantly to contact the Range with no luck. However, I put a poor review on trustpilot and the Range sent a message straight away. They won't refund me the £600+ even though I have only one item and cancelled the duplicate item. They are saying I didn't contact them when I tried absolutely loads of times, but I was informed that the delivery drivers had cancelled the order on the system. I am so distressed about this. Even though the Range know I didn"t receive the duplicate item, they are still charging me for it. I'm going to end up going to court to get my money back and its horrendeous. Please don't order from the range as if issues arise, they don't want to know." They are taking my money for an item I havent got and its a lot of money. They really don't care about customers at all. It is a terrible company.”

Helpful Report

Posted 2 years ago

“Ordered a red single futon and an outdoor mirror. Outdoor mirror arrived fine, no issues. But the red futon was actually cream on delivery - so I refused it and didn't take delivery. Apparently the driver says he has a signed POD from me when I didn't see any paperwork, so there's an "investigation" and no refund as yet. Dreadful! Awaiting the refund still.”

Helpful Report

Posted 2 years ago

“Please don’t buy from the Range you will regret it.”

Helpful Report

Posted 2 years ago

“The range are fine until you need to return an online purchase. The default answer is "you purchased it through our website but from a 3rd party" then proceed to take 5 days to respond with little to no information. I have currently been fighting the range for a refund of £49.99 for the wrong item that was sent, for almost 4 weeks now and I am still no closer to a refund. The management are spineless cowards who refuse to take customer calls, preferring to hide behind the customer "care" team that answer calls and emails. Truly disgusting from such a big company.”

Helpful Report

Posted 2 years ago

“Truly dreadful service. Estimated date of delivery made up. Emailed last week no response. Stuck in call centre queue hell now. DO NOT BUY FROM THIS COMPANY”

Helpful Report

Posted 2 years ago

“Blackburn Staff Great. Burnley Staff' Grate. Water Feature Fountain Not fit for purpose Product Number 100361' Cost £199' 1st purchased faulty 2nd Product from Burnley again Hairline Cracks' not fit for purpose cost to me to dig out Bury wire and route £120' unnecessary journeys 50miles' Gesture of Goodwill offered £5.00 What an insult as I told them although reimbursed' what an insult”

Helpful Report

Posted 2 years ago

“item not delivered - emails not answered - phone ( charged to caller ) not answered - legal action now initiated.”

Helpful Report

Posted 2 years ago

“Return 549213083772 was received at r range depot on 11/5/22 still no refund or acknowlegment from them .Worst online company I have had the misfortune to order from. BUYERS BEWARE”

Helpful Report

Posted 2 years ago

“Absolutely terrible description of beach towel/mat it’s basically a flimsy piece of material at 12.99 that you can’t return in store because they were ordered online I was in a queue 45 mins when an unhelpful Gabriel answered to Tell me I had to email them to be now told I have to pay £4.00 return when their item description is wrong.. I’m still wait for a label and have had one email in 8 days it’s an absolute joke . If I could give zero I would don’t waste you’re time !”

Helpful Report

Posted 2 years ago

“I never received my order and this company has kept me dangling on a string for months now, every week I contact them with the same reply, we have opened an investigation, they have opened so many I lost count. In the end it was the tough s**t attitude. Admitted it was left in a area that would be stolen from. And then said “we don’t expect our delivery drivers to bring it to the door” even though I am on first floor with 2 lifts !?!?!? I am still arguing the case with them even after explaining I have severe anxiety which lead to panic attacks, in which they are making me worse. I have also been diagnosed with cancer, which I know has not much to do with this, but I don’t have the energy to keep arguing the same rubbish with them, as they like to grind you down until you give up. It has got to the point where they are bullying me even with what I am going though with the same attitude of a 2 year old throwing a tantrum and won’t give up their toy ! All I can say is stay the hell away from this company. It is not worth it !”

Helpful Report

Posted 2 years ago

“I have just had a return the driver phoned up used an excuse the traffic was bad drove off, I had to wait for them to pick up return this is totally unceptable customer service”

Helpful Report

Posted 2 years ago

“I was most impressed with the service from a floor employee who checked the availability of a wallpaper steamer and kept me up to date with the time required to retrieve it from the stock room, an older gentleman! The check out assistant is very pleasant, possibly from USA, a tall slim chap.”

Helpful Report

Posted 2 years ago

“We have visited The Range stores in Dorchester Bournemouth and Worthing and Weymouth they are all the same with price cons, you pickup an item in the store and when you get to the checkout its dearer never cheaper, when you check with staff its either the labeling that's incorrect or the item has had price increase at the till but not been changed on the floor, we have had price discrepancy in all the above stores the most recent at Dorchester where they agreed to take off the difference but that's not the point how many don't check and get ripped off”

Helpful Report

Posted 2 years ago

“Website is completely broken and phone lines are completely broken.”

Helpful Report

Posted 2 years ago

“Bought a mirror from the range - when it arrived it was damaged - did take me about 20 minutes to get through to customer services - told the girl it was damaged and she asked me to return an email she sent me with a photo of the damaged mirror - got a refund within 5 days.”

Helpful Report

Posted 2 years ago

“If I could give zero stars I would. This has got to be absolute worst experience I have had shopping online. Ordered two windbreaks on 15th April, wrong ones arrived! No worries I thought, I'll just call them and I'm sure it will be sorted promptly. Oh no! After 3 days I finally get through to someone on the phone to be told it isn't his department that deals with returns to Range Trusted Partners so I have to email. Literally 25 emails later and there is still no resolution to this! I still have two wrong windbreaks and £79 less in my account! If it isn't sorted soon I'm taking legal action! How can they be allowed to get away with such appalling customer service care! AVOID AT ALL COSTS!!”

Helpful Report

Posted 2 years ago

The Range is rated 1.4 based on 2,131 reviews