The Range Reviews

Name: The Range
Rating: 1.38

1.4 Rating 2,082 Reviews

9 %

of reviewers recommend The Range

Company Reviews

Questions

Metrics

1.4

Based on 2,082 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 40%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Range 1 star review on 18th November 2024

Tatiana Ellis

277

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I paid for a chair and sofa which was out of stock, delivered months later, whe. It arrived it was dirty and pen makes on sofa and chair, the delivery man said this is a returns hetook sofa back, ut left the chair for me to sit on. I decided to to cancell the order, so went into shop and the manager said he could only refund the sofa, a d if I wanted refu d on hair I would have to pay £60 for it to be collected, the ma ager was very rude, I phoned head office and the said I had to take this up with the shop they couldn't do any thing about it, I am taking this further, why should they get away with this selling selling second hand furniture.”

Helpful Report

Posted 4 years ago

“Have written a negative review about a product produced and sold by the Range, ie Seal It sealant. The Range have not put the review about this product on there website. I wonder why! Very poor company to deal with. Calling customer services is terrible, waiting on line for ages, that is if you can get through. No reply to e-mails. Best to shop elsewhere.”

Helpful Report

Posted 4 years ago

“International clients, don´t buy, you never gonna get your goods. 2 month later I got refund, thanks to paypal. Never got apologies, that they messed up refused to refund my money. The customer service is a joke, they make you feel like you did something wrong and it is your duty to call them, despite their courier lost my package. I would not give even that one star, they are worst online shop. Never gonna order from the range.”

Helpful Report

Posted 4 years ago

“To whom it may concern, I made an order number [insert order number] on 21st February under the impression, given by the Range, that the delivery date could be at my request. I was contacted on 25th February by XDP to tell me that they would be in touch regarding the delivery. On 27th Feb I was contacted and given the estimated delivery date 9th March, so I contacted the Range to request the delivery to arrive on 5th or 12th March due to work and parental commitments and was told that it shouldn’t be a problem to alter the delivery date. XPD then contacted me on 2nd March telling me that the delivery would arrive on 4th March. As I had already mentioned to the Range, I am only available to accept deliveries on Thursdays therefore I got in contact with XPD via email to request that the delivery arrive on either 5th or 12th March. This in itself proved to be an arduous task taking 8 emails to be sent from my end, to still be no further forward towards a solution. On 4th March I spoke with a representative at the Range again, requesting the 5th or 12th for delivery as I wasn’t the customer of XPD, I am the customer of the Range, which is what I believed could be the issue with getting any further forward with the delivery company. Once again, I was told that it shouldn’t be a problem to deliver on 12th March. 6th March I spoke with XPD to confirm the delivery would be arriving on 12th March and they informed me that they were unable to guarantee that the delivery would arrive on 12th. I then contacted the Range once again and spoke with Nicole, who I had originally spoken with on the matter. Her manner was once again very dismissive showing no understanding regarding my situation and she has been particularly obstinate rather than helpful regarding this situation. I have gone over and above trying to come to a solution, to my own detriment, I have offered to hire a vehicle in order to collect the items from a local Range store, I have offered to collect the items from a surrounding Range store, I have offered to collect the items from the delivery depot.... I made this order on 21st Feb, today being 7th March with currently no agreed delivery date in place, this is truly unacceptable. You have falsely advertised that the delivery date can be at the customers convenience. I currently have a 7 year old that has been sleeping on a blow up mattress for over 2 weeks and at present I see no light at the end of the tunnel. At this point, I feel as if the only solution would be for me to take annual leave from work in order to sit in all day waiting for this delivery, which is unacceptable. I made the order with the Range because it was advertised that the delivery date could be at the customers convenience. I am a single parent who works full time, including weekends, with only Thursdays guaranteed at home so this ‘benefit’ was a huge factor for me when making the decision on who to purchase this large item from and I refuse to take a days annual leave from work that can’t be spent with my daughter in order to make this problem easier for you/the delivery company - it is your responsibility as the supplier to make sure that you’re able to stand by your own advertised delivery policy. I have been as understanding as possible and I am aware that the delivery company are also playing a part in this nightmare however I am a customer of and therefore my contract is with the Range, the Range are the customer of XPD and therefore it is not my responsibility to be put under the stress of trying to make this work. I have made a purchase, I have given both you and the delivery company my availability, it shouldn’t take more than that from my end. Had the Range have had to chase me for payment for this order in this manner and to this extent then I don’t doubt that this would have been a problem that you would have wanted sorted as efficiently as possible, however at present I’ve paid for an item and I’m being given no hope from any direction that I’ll actually be receiving this order at all unless I am able to make it work to the Range/XPDs convenience. As you can imagine, this hasn’t been a positive customer experience and I’m sincerely hoping that you are going to stand by your policy and arrange delivery on 12th March, whether this means that you need to use a different delivery company or not. What I do know is that I don’t think that it’s reflecting well on the Range as a supplier that my 7 year old daughter will have been subjected to sleeping on a blow up mattress for 3 weeks by that point because you’re unable or unwilling to do what needs to be done to solve this issue. It was purchased as a temporary fix and should have been for no more than a week, this is not something that I would have been comfortable with had I have known how long this would drag on for.”

Helpful Report

Posted 4 years ago

“I bought a wall clock it wasn’t working, I’d lost the receipt so contacted Aintree Liverpool shop, a lad answered the phone very rudely. However he did say just bring it back and we will exchange it. I arrived at the Aintree retail and went to customer service desk. Standing at the desk was a manager talking ( chit chat ) with one of her colleagues. They both completely ignored me for a good 5 minutes eventually I had to say are you serving? The response was so rude, it’s put me off ever shopping in there again. Also got my second clock home and now I need to go back because this clock is also broken ☹️”

Helpful Report

Posted 4 years ago

“Ordered some wardrobes from the range. Got a delivery date, the night before the delivery (I put a days holiday in from work) got a message to say they could t deliver but would deliver on Saturday. I cancelled the man I had booked to put the wardrobes up and rearranged him for Sunday. Got a message tonight telling my that my items where ready to be delivered and to log on and book a delivery slot. I rang them and they said that they could no longer deliver on Saturday and it would have to be next week now. Rand range and cancelled the full order. Diabolical is not the word the customer service representative wasn’t helpful and just answered me well unfortunately arrow are our preferred choice of courier... thanks for nothing the range”

Helpful Report

Posted 4 years ago

“Ordered some wardrobes from the range. Got a delivery date, the iffy before the delivery (I put a days holiday in from work) got a message to say they could t deliver but would deliver on Saturday. I cancelled the man I had booked to put the wardrobes up and rearranged him for Sunday. Got a message tonight telling my that my items where ready to be delivered and to log on and book a delivery slot. I rang them and they said that they could no longer deliver on Saturday and it would have to be next week now. Rand range and cancelled the full order. Diabolical is not the word And the woman on the phone was zero helpful”

Helpful Report

Posted 4 years ago

“I had to chase my delivery, the delivery company called to advise they would deliver the next day, but they didn't show, no text/call nothing. When I did receive my order it was damaged (it was clearly another customers return that was sent to me). They try to offer you money to keep the damaged unit and make it difficult when you advise you want a replacement instead. 2 weeks later I'm still waiting for them to collect and replace it!! Constantly e-mailing and calling to chase it up. The worst customer service I've received and would never order furniture from them again.”

Helpful Report

Posted 4 years ago

“Beware of the manager Denise Hunter who is in the running for the worst service delivery of the year. I shopped in the Metro Gateshead store for vitamin C tablets. I bought seven packs at the shelf-displayed price of £1.99. When I got to the car and checked the bill, I discovered I had been charged £2.49 each, an overcharge of £3,50. I took them back immediately, but could not have the £3.50 refunded, instead having to have the entire purchase refunded then charged out again at the £1.99 price.The counter assistant inadvertently charged out 8 items instead of 7, so the process had to be repeated. However, try as they may, the refund wouldn’t go through a second time. After trying for thirty minutes, they decided to call in the manager to help. She was loud,rude and thoroughly obnoxious to both the counter staff and to me. Despite showing the woman the price ticket from the shelf that showed £1.99 as the price, this person was adamant that the price shown was irrelevant and publicly criticised the staff for processing a refund. However after an hour at the till, the assembled might of the Range were still unable to issue a refund and we had to take a gift card instead. We went online to buy the same items, but were told that we couldn’t use the gift card for purchase. So if you want to pay more than the published price and then when you complain you get harangued by the manager, the Range at Gateshead Metrocentre is the place to go.”

Helpful Report

Posted 4 years ago

“I went to buy an electric blanket , at the Gosport store, which was priced clearly at £18.19 on a special. When trying to pay for this I was told the offer had expired but the reduced price tags were not removed. They refused to honour the reduced price even though it was their error. I will NEVER shop here again. I know that legally they need not sell the item but goodwill should be honoured here as it was their mistake which they admitted. Their customer service is non existent. I had a similarly experience at John Lewis, Southampton a few years ago and it was honoured and their approach was completely different. I will be going to John Lewis in the future or somewhere that values their customer base.”

Helpful Report

Posted 4 years ago

“Excellent shopping experience at the range Llansamlet. Very helpful gentleman called Andrew on the furniture department who assisted me with excellent knowledge in what I was buying and talked me through the whole process. Will definitely use the range Swansea again 💪🏼”

Helpful Report

Posted 4 years ago

“Chair and sofa was delivered and was both dirty and stained, they were so rude and said I would have to pay £60 to have it collected if I want. My money back. I told them that I'm not happy with paying for faulty goods to be collected, NEVER BUY FROM THIS TERRIBLE SHOP”

Helpful Report

Posted 4 years ago

“So decipointed after receiving the sofa.... Me and my wife baught two 3 seater sofa called lana After checking all the sofa shop we thought this product we been looking for price was reasonable £700 plus £ 40 delivery charge... Hay ho... What a shame sofa quality is very poor. god knows where it came from. looking very cheap metarial after seat on it metarial get so criss look really bad... Very poor quality.....”

Helpful Report

Posted 4 years ago

“Three water containers were delivered instead of one. Delivery man would take them back and the range has debited us three containers. When speaking to Mike from Plymouth office to complain he told us it was our fault and not their computer! You cannot get through to people with this kind of attitude so won't be buying anything from them in future. Gave one star but wanted to give zero star. If they treat customers like this then maybe they should add the zero star!”

Helpful Report

Posted 4 years ago

“Ordered a sofa online, day before delivery they rang me to say the leg had snapped on it, told them I didn't want it and I wanted a delivery, told me come into the store so I did. Went into the store to the customer service desk, explained the situation and I wanted a refund (I had not even come into contact with the sofa yet) Staff being difficult telling me it had already been refunded which it hadn't. Took 5 of them to stand around a desk staring at me telling me it had been refunded. after 15 minutes it turns out 'oh it hasn't been refunded, let me see if I can get a manager to sort this' Manager comes downstairs starts asking me whats wrong it and why do I want a refund, The manager was pulling a face of disgust at me like it was me who broke the leg and in fact I had not even seen the sofa!! after a long wait I finally got a refund but bloodyhell they were not happy about it, they all need a good wash by the looks of it, sort your staff out.”

Helpful Report

Posted 4 years ago

“Purchased a mirror online, had message to say it was coming. Waited in..nothing! Chased it up apparently the couriers had smashed it! Another one was sent out and delivered promptly but very poorly made, all marked. I contacted customer services and was advised to take the mirror to the store and they would do a swap..we got to store either a 4ft mirror and they would not swap. We had to purchase another one and we were informed that we would be reimbursed for the first mirror. No payment returned. After a week of waiting Contacted customer services again to be told I have to now send a copy of the receipt for the second mirror. I did this then had to ring them back to be told they have no proof that we returned the mirror and on their system it looks like we have 2 mirrors in our home. As you can imagine I am not impressed at this point. So customer services trawled through their CCTV and asked me what I was wearing to prove that we have returned the mirror. I feel so degraded. Apparently they have found me on CCTV and we will now be reimbursed.. watch this space! Never again!!!”

Helpful Report

Posted 4 years ago

“I paid in shop for a reclining sofa and hair when delivered it was all stained and dirty, I refused the sofa and chair, delivery driver said it must of been a return. I went into shop and said I wa Ted to cancel both items and Ive had so much trouble trying to get my money back. I would never shop at the Range again. They were so rude to me.”

Helpful Report

Posted 4 years ago

“Yes I agree with rest of reviews customer. Service is disgusting and head office not 1 of them at head office knows how to do there job and when you ask to speak to a manager they do not allow it, pathetic company I will NEVER return to the Range”

Helpful Report

Posted 4 years ago

“DO NOT but nothing Electrical out of the range there customer service is appalling I bought a hoover make hoover and it's not picking up as well as you would expect a hoover to pick up but the shop says it does and would not refund me ,I will never shop in any range again”

Helpful Report

Posted 4 years ago

“The rolling pins do not make for good butt plugs, no warning label to warn of anal splinters”

Helpful Report

Posted 4 years ago

The Range is rated 1.4 based on 2,082 reviews