Trainline Reviews

1.2 Rating 565 Reviews

4 %

of reviewers recommend Trainline

Company Reviews

Questions

Metrics

1.2

Based on 565 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Trainline deliver? Does Trainline deliver on time? How is accuracy and good condition of items delivered by Trainline?

Returns

How is Trainline returns process?

Customer Service

How can I contact Trainline? How quickly does Trainline resolve customer queries?

Get Answers to Your Questions

Ask a question and get answers from people who are customers of Trainline.

Visit Website

Got a Question?

Ask a question regarding Trainline

What's your name?

What's your email adress?

i posted a review on the 4th November and it is not there. What happened to it?

Helpful Report

Asked by Mark Thompson (1 week ago)

Is your platform down today? Not possible to book tickets from London to Exeter St Davids' a week in advance. Ugh!

Helpful Report

Asked by JAN (8 months ago)

How do I get a refund for a train more than 1 and a quarter hours late and return train cancelled

Helpful Report

Asked by Doreen Cantwell (1 year ago)

i wish to book a train ticket from zurich to stuttgart on aug 2 you webpages shown Zürich HB to Stuttgart Stadtmitte OUTFri 2 Aug 2019 price Departure time 16:37 Arrival time 21:14 Duration 3 changes 4h 37min but when i check with DB website, there is no such train what is the problem ?

Helpful Report

Asked by sk (5 years ago)

Dont find a different company they will take your money and then tell you there is no way of getting a refund avoid at all costs!!!!!!!

Helpful Report

Answered by John (5 years ago)