Trainline Reviews

1.2 Rating 568 Reviews

4 %

of reviewers recommend Trainline

Company Reviews

Questions

Metrics

1.2

Based on 568 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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i posted a review on the 4th November and it is not there. What happened to it?

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Asked by Mark Thompson (1 month ago)

Is your platform down today? Not possible to book tickets from London to Exeter St Davids' a week in advance. Ugh!

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Asked by JAN (9 months ago)

How do I get a refund for a train more than 1 and a quarter hours late and return train cancelled

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Asked by Doreen Cantwell (1 year ago)

i wish to book a train ticket from zurich to stuttgart on aug 2 you webpages shown Zürich HB to Stuttgart Stadtmitte OUTFri 2 Aug 2019 price Departure time 16:37 Arrival time 21:14 Duration 3 changes 4h 37min but when i check with DB website, there is no such train what is the problem ?

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Asked by sk (5 years ago)

Dont find a different company they will take your money and then tell you there is no way of getting a refund avoid at all costs!!!!!!!

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Answered by John (5 years ago)