Trainline Reviews

1.2 Rating 576 Reviews

4 %

of reviewers recommend Trainline

Company Reviews

Questions

Metrics

1.2

Based on 576 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How do I contact Trainline?

Helpful Report

(1 month ago)

You can contact Trainline by Live Chat, Telephone and Email.

Helpful Report

(1 month ago)

63.08%

Industry Average

“ Got in touch with Trainline re the awful journey home from Bath Spa requesting a refund. Full refund within 5 days of requesting same. First class service and very easy instructions. ”

- Sue Edwardes

“ I ordered an over 60 railcard and made a mess of it out in wrong email address and ordered wrong one. I got onto messenger Trainline. Jamie sorted it out for me with ease. So I just wanted to say fantastic customer service and a big thank you to Jamie and Keith who helped with small problem today Andrea ”

- Andrea

“ Service was easy to use. Unfortunately 2 people sitting in our seat, nothing but rude and arrogant and this was 1st Class ”

- Linda

Trainline Reviews

Customer Service - Average