Thompson-Morgan Reviews

Name: Thompson-Morgan
Rating: 1.39

1.4 Rating 585 Reviews

8 %

of reviewers recommend Thompson-Morgan

1.4

Based on 585 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 22%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Phone:

01473 695235

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Thompson-Morgan 1 star review on 2nd July 2024

Anonymous

Thompson-Morgan 1 star review on 10th June 2022

MISS R ARLOFF

Thompson-Morgan 2 star review on 26th May 2022

Eamonn Caton

108

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You won't be growing much if you order from T&M. I ordered an in stock Acer and received confirmation stating it would be despatched within 5 days. Two weeks later nothing at all. Followed iup and was told it was now out of stock. Bye-bye T&M!”

Helpful Report

Posted 5 years ago

“Set of 72 tiny plug plants was mostly incorrectly labelled eg Yarrow confused with Aquilegia! They denied anything was wrong.”

Helpful Report

Posted 5 years ago

“DO NOT ORDER from this company. Advertise special offers and then don’t deliver the plants. Plants arrive a lot later than they say they will and not in a very good state. Only 2 out of the 5 bulbs I ordered actually germinated.”

Helpful Report

Posted 5 years ago

“The products are rubbish. Seeds are poor to germinate. For example of cougettes and cucumbers I had some packets where not one single seed germinated. These are not hard to grow. Also beware you will be SPAMMED FOREVER with junk email . I have asked over and over to be taken off the list but they still send out a minimum of ONE EMAIL A DAY. pushing a load of junk I do not want.”

Helpful Report

Posted 5 years ago

“There have been problems with all three orders I made with Thompson and Morgan, their plants take months to arrive and are VERY poor quality. A case in point, I ordered 12 Orchid roots and was contacted weeks later to say the order could only be partially completed. I received 8 tiny Orchid roots and only 3 have actually grown after two months of careful nurturing. I ordered hanging basket plants which came dry and squashed, many have not grown into plants and are still very puny. I also ordered 2 Begonias which never arrived and I was sent an email again saying that the order couldn't be completed, after numerous phone calls to customer services after each order, all I have received is a £5 voucher - I will NOT be using this as I am so disgusted with the substandard products and customer service of this company. DO NOT BUY FROM THOMPSON AND MORGAN. I need to add that the images on their website look nothing like the plants you receive, they show wonderfully blooming and healthy plants, what actually arrives is vastly different and not worth planting.”

Helpful Report

Posted 5 years ago

“purchased a large amount of seeds, ive been growing veg now for 35 + years had my first allotment when i was 12 im now 49, the seeds purchased from t&m arrived in good time, now the poor part , sown some seeds as per my knowledge and i always use a certain top brand of sowing compost, brussels,lettuce little gem,cauliflower, melon = 1 has survived from the 4 seeds, french climbing bean sown may all indoor heated greenhouse. parsnips 2 packets sown outdoors 1st week april not one has come through 0% germination. for next season i will not be purchasing from T&M very poor seeds”

Helpful Report

Posted 5 years ago

“I placed an order online on 27/5/19 for 3 agapanthus plants which were advertised for delivery by the end of June. I received an email thanking me for my order and a link to track the progress of the order online. On 3/6/19 I checked the progress of the order and the displayed despatch date was 7/8/19 ! Not only that, but when I sent an email to their customer services querying the change of despatch date on 3/6/19, they failed to reply after 17 days despite their email response advising that they would respond within 14 days. So I rang their customer services on 20/6/19 and spoke to a lady who was unable/unwilling to give any explanation for the discrepancy but merely agreed to my request for a refund and offered an unconvincing and insincere apology. This was the first time I've ordered from T&M and it will be my last.”

Helpful Report

Posted 5 years ago

“Absolutely disappointed - poor customer service, long delivery time, weak conditions of plants. Orders from Feb still not received - June.”

Helpful Report

Posted 5 years ago

“The website is very misleading, they haven’t rectified this as a manager had previously advised to me! I Have been a customer for 6 years + all of my orders this year have been unexpectedly cancelled with no communication for T&M. They have also been delivered late, wrong items sent, plants have arrived in a terrible condition or not even been delivered by the courier, even when they have told T&M they have. This is not the service I expected to receive after being a customer for several years or been promised by a manager on several occasions they would be delivered by XX date and still didn’t arrive on time. In the future I would urge people take the time to visit and support a local garden centre to purchase good quality plants, as T&M do not provide this. My final straw was this week when i again had to speak with a customer care advisor. Yesterday MARK: was not prepared to listen to a extremely dissatisfied customer and the frustrating experience I have repeatedly received over the past few months from this company. YOU CALLED A CUSTOMER RUDE! YOU PUT THE PHONE DOWN ON ME!!!! THIS IS NOT PROFESSIONAL!!! AVOID AVOID AVOID!!!!!!”

Helpful Report

Posted 5 years ago

“I ordered what I thought were giant red geraniums, the plants that arrived were very weak, in fact it was touch and go with 2 of the five, but I grew them on and now that they are flowering they aren't giant ones and they aren't RED, they are pink!”

Helpful Report

Posted 5 years ago

“Ordered a plant on 17/05/19 emailed to ? About delivery times sent a standard reply about how busy they are and they would reply within 14 days .....still waiting and still no plant . Shockingly bad service”

Helpful Report

Posted 5 years ago

“I placed an order with Thompson and Morgan on 7th Feb 2019. The seeds arrived ok but that was the only positive. The plants that I ordered some in pots some in plugs were due for delivery in March. Made numerous phone calls and delivery went back to early April, then after several phone calls (these lasting 20 minutes and more) probably due to other persons complaining the delivery went back to late April This was repeated for May and so I cancelled the plug plant order as I believed it was too late for plug plants. After numerous complaints a tomato plant arrived which I don't believe was the correct cultivar and not the total order (3 ordered) and the paperwork indicated that the order was complete. I received a credit but this of no use as I wanted the plants. I have sent them an email but no response so far. Thompson & Morgan claim to be "experts in the garden since 1855" ,if this is correct in my opinion they have definitely gone down hill fast.”

Helpful Report

Posted 5 years ago

“Useless company. Read rest of posters comments. The sooner they go bankrupt due to very poor customer service, the better so that no more people are ripped off by BVG Group.”

Helpful Report

Posted 5 years ago

“Hi I ordered some plants on the 27th of March 2019. Order no was W9151589. When I did not receive the order within the stipulated dates --I wrote to you and promptly got a reply as well. After a few exchanges I was given another date for dispatch On the 2nd of April I wrote to you stating that I will be on holiday from 12th of April till 22nd Of April 2019. I requested you to send the plants either before or after those days. However the plants were dispatched on the 13th of April 2019. Probably delivered the next day (while I was on holiday). Was left outside my main entrance behind a flower pot. As you know that time of the month is extremely cold and all the plugs were severely damaged. When I came back from holiday--tried to plant those plugs but of no use. Was very very disappointed with this order. This was an expensive order and I wanted the best plugs and hence I ordered from you. I have seen that this has happened with other customers as well. Did not expect this from a reputed company like yours PS: Got all the email exchanges saved --in case you want to see the copies Thanks Thought I should let you know Regards Paromita”

Helpful Report

Posted 5 years ago

“All orders late or not delivered can't contact as phone always engaged and no response to emails, they blame a new computer system but there must be more to it than that, everywhere you look bad review after bad review”

Helpful Report

Posted 5 years ago

“Absolutely awful customer service, plants and delivery time. I will never buy from this company again”

Helpful Report

Posted 5 years ago

“I have been disappointed with the poor level of service provided from Thompson and Morgan, (customer service is non existent) there is a general lack of response to emails, & you will likely find yourself being left hanging on the phone or them just not answering phone calls, Im glad I paid with PayPal otherwise I may not have received any response or resolution to the issues experienced, given the poor level of customer service received I would avoid using this company unless you want all the hassle of trying to resolve any issues that should arise”

Helpful Report

Posted 5 years ago

“I've order from them quite a few times before with a lot of good stuff but often damaged plug plants because the packing is poor - fair play they have always replaced them when I notified them. Recently I ordered two pre-planted fuchsia hanging baskets for my elderly father as we don't live close by, knowing my brother-in-law wold put them up. The baskets arrived without brackets and the invoice not indicating they were to follow as should have been the case. One basket was upside down on the box and lots of stems broken - some birthday present! All of this was confirmed by my sister. I emailed T&M and got the 'very busy, will reply within 14 days message' - that's simply not good enough. Then the brackets arrived - don't know if that was in response to my message or just the original order but no message back to me and still no replacement plants. Think this might be my last order with them.”

Helpful Report

Posted 5 years ago

“Don’t reply to emails takes long to answer the phone dispatch longer than it dates”

Helpful Report

Posted 5 years ago

“This is the first time I have purchased plants from Thompson and Morgan and, I must admit, it will probably be the last. As an offer, I purchased bedding begonias as plug plants - they arrived in good packaging but, on opening it, I was disappointed to see that they were so small with, at most, one or two minute leaves. I have tried to plant them on but, apart, from 3 or 4, they have just died. I also bought 10 begonia tubers - out of these only 3 have come to anything. However, on a good note the hardy fuchsias I also bought have so far survived. I am just keeping my fingers crossed for their survival!”

Helpful Report

Posted 5 years ago

Thompson-Morgan is rated 1.4 based on 585 reviews