Thompson-Morgan Reviews

Name: Thompson-Morgan
Rating: 1.39

1.4 Rating 585 Reviews

8 %

of reviewers recommend Thompson-Morgan

1.4

Based on 585 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 22%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Phone:

01473 695235

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Thompson-Morgan 1 star review on 2nd July 2024

Anonymous

Thompson-Morgan 1 star review on 10th June 2022

MISS R ARLOFF

Thompson-Morgan 2 star review on 26th May 2022

Eamonn Caton

108

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sic I could hive no star I would, the plants were in a bad condition when they came only 18 plants instead of 20. 3/4 of them are dead now even though I followed the instructions and put them in water before planting them in a tray ready to transfer out. Took picture sent to them e mailed 3 times and no reply. Agree with all the other reviews a discusting company and about time the media should hear about it.”

Helpful Report

Posted 4 years ago

“If I could give minus stars I would . Absolutely appalling company, no customer service , I have now sent over 100 emails with no result . I have asked for a refund for plants ordered pre Covid but still not supplied . The quality of plants that have been delivered is shocking , Yet they are still advertising plants for sale . I would not recommend this company to anyone , I have used several other companies who have delivered on time and good quality healthy plants .”

Thompson-Morgan 1 star review on 11th June 2020

Helpful Report

Posted 4 years ago

“Ordered mid April. Have received, on and off some of my order, of which, some plants and bare roots have died. Some plugs have flourished. Others have not yet arrived, apart from a number of promised that they will be picked and shipped within 3-5 days, or possibly 5 days, and I’m still waiting. I am so worried now about these, as these were Jumbo plugs, if they tell me I cannot get them, I will not be able to get them anywhere else, or if I can get them, it’ll not be enough time to have them establish. I have received a couple of refunds, but the latest promise of one, which is about £17-18, I am still waiting for, since 28th May. The photos are my ceoanthus, one dying the other thriving. Others, please avoid at all costs. I have used T & M for a while now, with similar problems and will not use again.”

Helpful Report

Posted 4 years ago

“This is the worst company I have ever dealt with, no answer to emails sent, the tracking does not work, they did not deliver my order, I had to get Paypal to get my money back. I can not emphasise enough how bad they are.”

Helpful Report

Posted 4 years ago

“I agree with all the previous comments. I made a substantial order in March and out of the 5 items ordered, I’ve only received 2. The last one (5 geranium plugs) received today Are small, yellowed and broken in places. Very poor quality. The pair of viola baskets were wilted but with a bit of TLC from me they are lovely now. That aside I’ve sent 5 emails about my order which haven’t even been acknowledged let alone answered. I have tried to ring on about 8-10 occasions only to get an answer service to say they are not taking calls as they are trying deal with emails! 😳 This is along with trying to work from home! I know Covid has had an impact on businesses but I’ve ordered plants from other suppliers without any difficulties. I am extremely disappointed and would like my money back. I’ve shared this experience with my gardening club and would not recommend this company to anyone!”

Helpful Report

Posted 4 years ago

“Awful customer service, no phone lines to talk to anyone, no reply to emails, you have to voice your complaint on their Facebook page which is ridiculous. I would NOT advise anyone to ever use Thompson and morgan for plants. Rotten to the core.”

Helpful Report

Posted 4 years ago

“If I could give no stars I would! I ordered in March prior to lockdown, plants came in dribs and drabs over the months, shockingly packed and at least half didn't survive. Finally my plugs came this week and more than half were already dead, those left don't look great and unlikely to survive. I emailed customer services and got a bog standard email, advising not to contact them again and i would hear from someone within 14 days. I will never use T&M again, dire plants and shocking customer service.”

Helpful Report

Posted 4 years ago

“They deducted my money straight away in March. Still waiting for half the order. Everything I have ordered has been absolutely awful. The plug plants died within 24 hours the trees were so bad I would not even buy them in a bargain basement. The tomato plant is the wrong one and yellow and half dead. Wrong variety I'm not even going to bother to plant it. I can hardly wait for the geraniums they will probably arrive by Christmas ! This used to be a good company!”

Helpful Report

Posted 4 years ago

“I echo all your previous reviews with my experience. What terrible customer service! or lack of it! Trying to get a refund for my sweet pea seeds and having written twice, still no signs of a reply! Will certainly not use their company again! Very cross and disappointed.”

Helpful Report

Posted 4 years ago

“Half of plants were dead on arrival, still waiting for remaining order which should have been delivered in may, sent emails but no reply, go to a garden centre don't waste your money.”

Helpful Report

Posted 4 years ago

“Don’t waste your money. My plug plants arrived half dead. communication was awful. I won’t use this company again.”

Helpful Report

Posted 4 years ago

“Two months ago I ordered petunia and begonia plug punts. After a long wait with no updates, petunias arrived, poorly packaged and damaged beyond salvage. Emailed the company to explain, still waiting for a response and begonias! Plenty of emails offering other plants! Will never use them again!”

Helpful Report

Posted 4 years ago

“Most of plants received were dead . Total waist of money. No response to emails. Never never again. Rubbish company. Theives”

Helpful Report

Posted 4 years ago

“Terrible quality, appalling service…. Seven weeks after I ordered my flowers they arrived, completely crushed in a damaged box. No excuse had been given for the enormous delay in delivery. A little note informed me that the variety I had ordered was not available but that they were confident that ‘I would be pleased with the alternative’. However, instead of the Jumbo plants I paid for I was presented with some miserable looking small growths of unknown provenance. I will never know what they were supposed to be, or rather become, because they have all died after three days. To add insult to injury the note mentioned that ‘as a gesture of goodwill’ a 5 pound voucher would be enclosed. As it happened, no voucher was enclosed at all. When you ring this company you get the answering phone, when you write them an email, you can expect a reaction within 10-14 (!!!) days. What more can I say….”

Helpful Report

Posted 4 years ago

“Do not buy from this company. This is caused by greed! Plants forced, dead on arrival and 6-8 weeks late. Far to late for summer bedding plants to grow on from the tiny dead shoots they have sent! As others have said you can not contact them to complain or to cancel your order. Shameful service.”

Helpful Report

Posted 4 years ago

“I received an email telling me that my order for live plants had been dispatched. That was 3 - 4 weeks ago. I'm still waiting. I've emailed twice, enquiring no answer, nothing, so if they actually did send them, and I have my doubts they'll be compost by now. I had problems with them last year too, I accepted their excuse of having a new computer system installed then but that was a year ago. Some sort of scam going on with T&M these days taking your money for nothing. Avoid!! use the smaller companies who actually care about their customers and are not in the habit of ripping them off.”

Helpful Report

Posted 4 years ago

“This link may be of help to others who like me can not get any response from Thompson and Morgan, other than an automated e mail. Gardeners World https://forum.gardenersworld.com/discussion/comment/2212653#Comment_2212653”

Helpful Report

Posted 4 years ago

“order a number of plants which took weeks to arrive and arrived in one at a time as there was approximately 6 items which i accepted with lock down however other than the boxes of feed the plants were dead on arrival out of ten french bean plugs that when they arrived were a pot of slime i managed to salvage 3 6 bizzie lizzies were dead and was promised a replacement sent pictures weeks later still nothing .3 Tomato plants were also half dead which i managed to salvage 2 . Not a great experience wouldn't use again”

Helpful Report

Posted 4 years ago

“I have had a couple of orders from Thompson and Morgan. On the first the plugs were much smaller than I anticipated and the seeds took ages to arrive. My most recent order came 8 days after it was despatched, the plugs were damaged and unusable. I contacted the customer services. I prompted a response twice and eventually was told they sent it when they said and so it wasn't their problem.”

Thompson-Morgan 1 star review on 10th June 2020

Helpful Report

Posted 4 years ago

“Ordered 3 shirley toms in march Not received by may so e mailed to cancel, got e mail last week they had dispatched them 7 days later still not arrived, will refuse them if they do arrive”

Helpful Report

Posted 4 years ago

Thompson-Morgan is rated 1.4 based on 585 reviews