Thompson-Morgan Reviews

1.4 Rating 585 Reviews

8 %

of reviewers recommend Thompson-Morgan

1.4

Based on 585 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 22%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Customer Service

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Phone:

01473 695235

How do I contact Thompson-Morgan?

Helpful Report

(1 week ago)

You can contact Thompson-Morgan by Telephone, Email and Live Chat.

Helpful Report

(1 week ago)

57.14%

Industry Average

“ I had an issue ordering as a new customer and the price had changed. The customer service was terrrible. I asked if there is anything they can do or do they have any discounts for new customers to which I was told ‘ no there are no discounts for new customers’ wow the company obviously don’t want new customers!! ”

- Anonymous

“ I have therefore no issues with their customer service but I would have preferred to have received good quality tulip bulbs in the first place. ”

- Thomson

“ It is bad enough that a long-established horticultural firm like Thompson & Morgan apparently don’t know the difference between a climbing rose and a shrub rose, especially a well-known variety such as “Iceberg” which holds the RHS Award of Garden Merit, but when this is pointed out to them, to treat the customer like an idiot and basically lie to me is totally unacceptable, appalling and abysmal customer service. ”

- Anonymous

Thompson-Morgan Reviews

Customer Service - Average