Thompson-Morgan Reviews

1.4 Rating 585 Reviews

8 %

of reviewers recommend Thompson-Morgan

1.4

Based on 585 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 22%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Popular Questions:

Delivery

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Returns

Customer Service

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Phone:

01473 695235

How quickly does Thompson-Morgan resolve customer queries?

Helpful Report

(1 week ago)

Greater than 84% of reviewers feedback is Thompson-Morgan takes over a week to resolve customer queries.

Helpful Report

(1 week ago)

57.14%

Industry Average

“ A useless company as far as customer service goes! ”

- Graham

“ I ordered 15 delphinium plants nothing came for a few weeks so I rang t&m they had none left so order transferred to 2023 without telling me. Customer service lady was quite offhand eventually apologised and said money would be refunded. ”

- Anonymous

“ Terrible company, customer service non existent. Just waiting for a plant that they have taken the money for and will inscribe. One of the worse companies I have ever dealt with ”

- Anonymous

Thompson-Morgan Reviews

Customer Service - Average