“I have been using Thread for a few months now and have made a few purchases. I have found the entire process to be very easy, from the selection of outfits and items provided by Sophie, my stylist, through to ordering, delivery and most importantly the no hassle free returns.
I can honestly say Sophie has provided some new looks that have gone down very well and also made accessible items that I haven't been able to locate myself.
i would recommend Thread to anyone who, like me, isn't a natural shopper, but is looking to challenge their style and take a step up in their appearance.”
“Really good selection, some fits are a bit small but I have chosen bigger sizes to compensate! Good communication and excellent packaging and delivery. My stylist picks out great clothes and are always in the scope of what I want, giving me wider options to consider.”
“Good clothes and suggestions but doesn't take account of my dislikes a lot of the time... Would be better if I felt I didn't have to constantly dislike the same things and if things I have already disliked wouldn't appear in new suggested outfits.”
“I find that my feedback doesnt show itself in future suggestions which makes me begin to feel that the outfits you suggest are almost auto generated, or maybe batch sent. This takes away a feel of a personal service.
I think it best I give an example, I suggest that I do not wanted certain lower priced brands like Topman, but continue to recieve lower price outfits.
Also it frustates me when suggestions are instantly out of stock”
“Good concept but there is obviously very little regular input from stylists. Algorithm doesn't really seem to take on board ratings eg. I get loads of Topman stuff and I don't like to shop there and never rate them highly. Customer service is good, but it's good everywhere online now, pricing is good too.”
“The concept of having a personal stylist that will match ensembles and answer your every question as part of a free service is simply revolutionary. For people like me that are not into scouring the online or actual shops, this is a lifesaver.
If I could mention something to improve, that would be that the refunding could be a bit faster when I return items (it takes about 5 working days), especially when it's about a simple size change. Alternatively there could be a mechanism to use already paid amounts to fund new purchases as soon as they received my returned items.
That is only a small point though. The overall experience and communication is exemplary. Keep up the good work!”
“This is genius. It genuinely helps you make decisions about what to wear, from all the available stores (even places like Liberty), backed by a real expert and clearly a super smart recommendation engine.
It shows me things to go with what I already have, it pushes me to try new things, and I can adjust anything whenever I want.
And the browse function let's you search for any type of clothing (again from all over the internet and all sorts of stores and brands), then shows you things that match your profile.
It's all of men's fashion, tailored to you, in one place.
This is how to shop. This is super smart. This is the future.
Love. It.
My only thing is - it should be an app.
Px”
“You were doing really well, I'd decided to buy all my clothes via your service (about 1k a month normal spend) and then I sent some jeans back which I was told were 'returned dirty' and I couldn't have a refund, how jeans could be dirty having been tried on once is beyond me - although admittedly I did remove the tags and tie them back on.
Anyway, bad job”
“More than anything the personal element is what makes thread stand out form the crowd. if i needed an item my stylist kasia k would get back to me promptly with suggestions sometimes not only from thread. the customer service team have acted quickly regarding any delays offering vouchers as recompense. your company pays a great deal of attention to customer service even down to the way the parcels are packaged and the sweets that accompany each order. Keep up the good work. It is safe to say from my experience that you have very many happy and loyal customers.”
“A++ would buy from again. The service was fast, reliable and the prices were good. They give you a free stylist who helps you find the best things based on your photo, sizes, budget, etc.”
