“Ongebruikte tickets verkocht, want ik was zelf ziek thuis. Ticketswap blijft beweren dat de tickets gebruikt waren en ik moest terugbetalen. Totaal onterecht, en ze blijven maar volhouden dat ik het niet goed heb gedaan. Nooit meer ticketswap”
“Avoid using this platform at all costs
Avoid using this platform at all costs. They have taken my money but only 2 of the 3 tickets were useable. This was the first time I used the platform and I bought 3 tickets for a gig in London. When we arrived at the venue, one of the tickets did not come through correctly on their app, just some words on a blank white page. It was a complete nightmare as you have no way of contacting them for any urgent support. Approx 4 days minimum for them to respond that’s after you have navigated beyond their AI bot that’s completely useless. Luckily we managed to buy a ticket from a street tout outside. After 2 weeks of trying to get a refund, they were not willing to listen to my issue and have closed my claim. It was only a £25 refund as the other 2 tickets were fine. It is the principle that they took my money and didn’t provide the ticket. With the extra £40 I had to pay on the night for the replacement ticket, the least they could have done was refund the £25. I will never use TicketSwap again and advise everyone to use alternative ticket providers, they should not be allowed to get away with this poor service. Shame on you TicketSwap.”
“Terrible service post sale. They just want to sale and don't care about users experience.
If you have a problem nobody answers. Don't recommend the app.”
“I sold a ticket on ticketswap and I’m waiting for my money since October ‘23. Reached out to the customer support several times and they just put me on hold even though I sent them a lot of evidence including the proof that the named bank acc was closed since 2021”
“TicketSwap accused me of selling an incorrect ticket. But is was a direct resell from Ticketmaster in a batch of two tickets. One was oké, and the other one was not valid, the buyer said. And without further research TicketSwap holds me responsible for the costs and tells me to pay back the money. Bit I have a print screen of the TicketSwap app with both valid tickets.”
“We purchased false tickets with this app for Taylor Swift tour in Rio de Janeiro. You cannot trust this app and I would not recommend purchasing tickets”
“Made by incompetent people (what a surprise)
Platform is written by incompetent people who have no idea how to program anything.
Apparently, their platform knows better what my bank account is than me and the bank I registered it to. It does not allow me to sell tickets in the currency of my bank account, as it tells me that "it is not on this currency.".
The IBAN check they use is complete garbage. This whole platform is probably written by interns who have no skill whatsoever.
Here is an example error message you will get while trying to stay sane using this monstrosity:
"Your bank currently doesn't support BGN. Change the currency to EUR or use a different bank account."
You should definitely fire the person who programmed this check, because my bank account is in BGN, and you are trying to make me switch to a currency (EUR) which will be used to convert to BGN and charge me more fees during the transaction.
How is this okay? How are these checks made? What is wrong with your finance and engineering team? How are you even allowed to operate in my country? I will tell you - Americans should not be allowed to operate in Europe. You people ruin everything for everybody in the world.
To the staff of ticketswap:
Learn what multi-currency IBAN is before dipping your incompetent toes in payment systems. Your engineering team is shameful. They should all be fired immediately.”
“❗️SCAM❗️
Unfortunately was requested a refund. Was told by TicketSwap it would be 5 days. It’s now been 10 and communication has stopped they will not respond to any tweets (only form of communication 🤷♀️) has done a claims letter awaiting response but please do not use. These are a FRAUDULENT company”
“terrible service!! i bought a ticket and realised it would not be valid as this specific venue gives you a link to a digital QR code 24-48 hours before the gig. I asked ticketswap to help, literally providing evidence from the event venue website that the ticket would not be sufficient. they told me everything was fine and not to worry (making me feel crazy for even asking) at the event i was right and the ticket would not work, we were lucky with the staff at the roundhouse and managed to get in but she advised us that ticketswap is dodgy and not to use them. after this i would never use ticketswap again and advise anyone i know not to.”
“Terrible app. Sold 3 tickets last week and didn’t receive any money yet. There’s an ongoing dispute and after I answered they just stopped answering.”
“Disgraceful service, I bought a ticket that was never transferred to my name I spent £200. I asked for help on the night but no one was available to help. The guy who sold me the ticket was conveniently available as soon as the event ended.
When raising a dispute, ticketswap did nothing to help and eventually sided with the person who sold the ticket even though they had no tangible evidence that I could in fact use the ticket.
Ticketswap in their closing statement told me that I should deal with it with o2 directly the biggest joke is in fact the ticket is not in my name so I have no rights to speak with o2 about it.
The biggest peice of tabgible evidence overlooked by ticketswap in this case was the fact that the ticket provided was not in my name and the ticket also told you to transfer the ticket to the app.
Ticketswap is an absolute disgrace and I will be contacting the ombudsman”
“Terrible. I searched for tickets for a play for a particular date, two tickets came up, I bought them, and they turned out to have been for a month before - as in the date was a month in the past. I cannot get through to any customer service (and I've really tried) and it's been 8 days now since I requested help, with no clear way of getting a refund. And they were expensive tickets! Very frustrating - I will never use them again.”
“SLECHT BEDRIJF AL VOOR DE TWEEDE KEER GEEN GELD ONTVANGEN NA VERKOOP VAN EEN KAARTJE VOOR PLEINVREES!
HET GAAT ALLEMAAL IN EIGEN ZAK VREES IK!!
IK MOET NU ZELF DE BANK CONTACTEN WAAROM HET NIET IS GESTORT!!!
TE GEK VOOR WOORDEN MEN MAAKT DE FOUT EN LAAT DE KLANT HET OPLOSSEN!!!”
“Absolutely terrible. Chat with a support agent is impossible. My listing left unprocessed for over a week. Still no response. Don't use TicketSwap. I'll sell my tickets elsewhere.”
“Do NOT trust this app. They are reselling tickets for WeAre festival, but on the WeAre fest website, it clearly states that any tickets that aren't sold via their own platform are invalid. You have to have your name on the ticket and TicketSwap doesn't even give you the contact details of the original ticket purchaser, so you can't just go and get your name put on the ticket. My partner and I have lost money on tickets that TicketSwap shouldn't have been selling in the first place. They are making a profit off of this and as far as I'm aware, it's illegal to sell goods not fit for intended purpose.”
