“Tide.co should always be avoided as they are dishonest and deceptive. Their customer service is appallingly inadequate. It will be very tough to delete money from their site, but they will constantly pushing you to add more. My deposits were almost entirely lost. Thank goodness, I could utilize wor consultd to assist me in getting my money back from them.”
“APPALLING SERVICE.
No clear notifications to tell you that they are requiring information on your account.
Account paused and blocked with no clear warning.
Unable to get the account unlocked, even after following all the steps.
Unable to get help or any support through it all.
Terrible.
GO ELSEWHERE !”
“No Access to business account
Since YesterdayI can not access to the app and there is no other way to contact support team.
Complete lack of communication.
I have a problem to access to my accounts on the application with Tide. Since yesterday app frequently asking me to go through the verification process providing ID identification and face recording.
I have verified all the details yesterday, however the access to the application occurs the same problem again and again today as yesterday.
There is a problem to reach both my account
Not having an access to my account, put me in a difficult situation with my customers and subcontractors.
Could you please investigate an issue and resolve this issue as soon as possible and update about the situation.”
“I fell victim to an online scam and Tide didn't do much to help in the situation. Their banking security is low grade I wouldn't recommend this bank to others. They also made me wait 2 weeks before letting me know they couldn't help me. A refund should have happened straight away when I called their emergency line. They offer no insurance for fraud if you're a victim to it and when I asked them why and an explanation as to why my funds couldn't be retreated, they cut off communication and deleted the conversation.”
“SCAM !! AVOID !! THEY PROMOTE FRAUDSTERS
If I had to give tide stars, I would give less than 1 star, unfortunately, this is not the option.
My money got deducted by some scam courier company from the account, when I approached them and said that it was a SCAM, I had not made any payment, they said they are looking into it.
I have been chasing their customer support team since months, and everytime they come up with a same answer, we are looking into it.
They clearly promote SCAMMERS and they are not willing to give my money back. I have given them all the evidences they asked, but since 3 months, they are only looking into the matter.
AVOID TIDE, and go for the other lengthy process to open the bank account, but never TIDE..”
“My account was opened on the 20/09/2023. On the 22/09/23 Tide paused a payment I tried to make for £3000. I was asked 101 questions. Most of the questions they asked were the same questions they asked me during the account opening process. They asked me why a customer paid me £260. They asked me why I was paying £3000. I provided invoices etc. 3 days later they decided to let me use my account again. On the 28/09/23 I deposited some cash into my account at the post office & with funds already in my account, I attempted to pay a supplier £5200. They once again paused my account. This time they didn’t ask any questions but keep repeatedly telling me the account is under review. It has been 2 weeks already & its worrying me sick reading the other reviews on here. I am clearly not the only one. Every time I message I get an automated response from Tide. Tide have ruined my business within days. I have lost credibility in front of suppliers, customers & other associates. My sons first birthday in 2 days & I am unable to buy him anything because I was supposed to take my salary on the 30/09/23 but clearly they don’t care. This is criminal.”
“Horrible bank
They blocked my business card and paused my access without any explanation. Send them numerous text no one replies and explain anything…
Wouldn’t recommend to anyone not to trust this digital bank”
“If anything goes wrong they are absolutely horrendous to deal with. I was the victim of fraud and they were extremely unhelpful, very very slow to respond and then essentially just said too bad your money has gone and we won't refund it. I am going to complain to the Ombudsman about them. Note that they are actually not a bank but are a financial institution so are not bound by the same rules. By a long way Tide is the worst business that I have ever dealt with. They are nothing more the shysters.”
“The app won't open on my phone. Restarted phone and uninstall and re-installed app several times. Tried the suggestions on the trouble shooting videos on YouTube. Can't get this resolved with tide. Currently unable to access any money in my tide account. Absolutely no good for me or my business”
“I recently had the misfortune of dealing with Tide Bank, and I must say that it has been the worst banking experience I've ever encountered. Here's a breakdown of my grievances:
Lost Card and Unhelpful Response: After reporting my lost card, Tide Bank's response was far from satisfactory. When I discovered unauthorized transactions on my account, including a payment of £11, the bank was reluctant to assist me in recovering my money.
Lack of Transaction Notifications: Unlike other banks that offer transaction notifications, Tide Bank does not provide this essential service. It's vital to receive immediate notifications for card payments to ensure security, and Tide's absence in this regard is concerning.
No Direct Debit Notifications: Tide Bank also fails to inform customers about direct debit notifications. This lack of transparency can lead to financial surprises and disrupt budget management.
Poor Customer Service: The customer service experience was nothing short of frustrating. When attempting to raise a complaint through their messaging system, I had to endure an excruciating wait of nearly 48 hours for a response. This level of inefficiency is unacceptable.
Blocked Money Transfer: Tide Bank's system issues caused them to block a transfer from a company that had paid me for my work. This incident resulted in a two-day delay before I could access my hard-earned money. The explanation offered was simply that it was a system problem, which left me dissatisfied and inconvenienced.
In conclusion, I strongly advise others to steer clear of Tide Bank. My experience with them has been nothing but frustrating, with a lack of support for lost cards, inadequate notifications, and abysmal customer service. Additionally, their system issues can result in substantial delays in accessing your funds. There are far better banking options available that prioritize customer satisfaction and security over Tide Bank's subpar service.”
“Terrible customer service, paused my account for no reason and have been withholding my money and do not reply to thier chat which is the only way to contact them, STAY AWAY FROM TIDE!!!!!! worst bank”
“What a complete joke of a company. You are charged money… TO TRANSFER A BALANCE IN… you open an account and pay 20p for every transfer. Given that Starling, Monzo and other mainstream banks do this for free, why would anyone bank with Tide.
Poor security protocols, wayward transactional fees and slow processing times are a number of reasons to avoid Tide.”
“Criminal. Froze my account for no reason
Then asked for loads of info
I supplied everything
And then decided to close the account anyways
Not been more than a month and they are not sending my remaining balance
I dont know what to do
Please someone help
I need the money for my small business”
“I can't put into words my hatred for this company. They paused all of my business accounts for no reason other than "to review them" no warning, no timescale and despite providing every piece of documentation they wanted and much more besides showing every single transaction was legal and legitimate they close the accounts with no explanation.
I've lost business, customers and credibility through their completely pointless actions.
AVOID AT ALL COSTS”
“This bank is basically just a professional scam... Avoid at all costs. Have trapped my money with no answers or explanations for many days, cant talk to anyone”
“Blocked my account with no sufficient reasons. I have suppliers to pay. I have nothing in my personal account. Keep replying saying someone will be in touch.”
“Appalling Service... my account has now been out of action for 40 days and i cant get to my money. Despite numerous messages and requests for a call from a manager (which I still haven't had), It's still not resolved.. Simply get the same useless rabbited responses from nameless individuals.. no customer service.. No care... nothing at all…”
