“I have had excellent experience ordering from Tile Club. I love the samples are only $1 because it allows me to get carried away with ordering different styles and patterns for any application in my home.”
“I was having problems with the website and the customer service department was very responsive and helpful. Love the tile and will be ordering enough to do the project soon. An unexpected house repair put a dent in the project funds, so the tile project will have to wait a bit. The tile is gorgeous and am so excited to use it . Took a long time to find something we really liked and Tile Club was the answer”
“Ordering was easy and the tile is beautiful. However, the Lake Mint color looks different in person. It’s much more or a blue-grey than a mint green.”
“Easy ordering system. Tile came wrapped carefully to assure no breakage in transit. Was delivered by a separate company who were also very professional.”
“Ordering was easy. However, we calculated how much tile we needed by your recommendation, and have 13 extra boxes! That's almost $2000 in extra product. I received a request from you concerning the additional tiles and your return policy. You asked me to send the dimensions of my room and how I calculated my order. My room is 32 x 16.3 = 521.6 You recommend adding 15% which is 78.24 The total is 599.84 I ordered 60 boxes = 600. Your return policy requires us to pay for the shipping and restock. We would receive less than half of our money back. Please contact via an email that I can respond to or a phone call. I feel your calculator caused us to order way more than we needed at a hefty price to us.”
“It was excellent. I found the best matched tile that I wanted for my backsplash that I couldn't find anywhere else. My shipment arrived on time, safely packed. I did find some chipped tiles. After sending pictures, they sent me two replacement sheets at no charge. I'm very pleased with Tile Club!”
“Customer support in general was good because they are friendly and they tried to assist me in answering questions about whether this tile needed to have spacers used at install and what grout color was reflected in the image on their website, but she didn’t have the answers. It would be great if these types of questions could be answered.”
