Timpson Reviews

Name: Timpson
Rating: 2.57

2.6 Rating 287 Reviews

38 %

of reviewers recommend Timpson

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2.6

Based on 287 reviews

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Timpson 1 star review on 19th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Went to Timpson at Sainsburys Melton Road Leicester. Needed batteries for two watches. Didn't manage to remember the guy's name who served me but I was really impressed with attitude and how helpful he was. I had forgotten my battery for life card but he replaced battery anyway without charge. Many thanks to him, lovely to know there are still people around who go the extra mile. Thankyou”

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Posted 3 years ago

“I visited the Timpson co-located with Asda in Roehampton to get some keys cut. Matt could not have been more helpful or knowledgeable and even though the keys were not in stock he ordered them and contacted me when they arrived. He was friendly, personable and went above and beyond to help me”

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Posted 3 years ago

“I had two Ingesoll keys cut today at Pimlico Hardware. They stuck in the lock and the barrel had to be replaced. Very bad news. I was extremely nervous about having more keys cut but Seb at Timpsons on the Kings Road cut six for me and they all work perfectly. Fabulous service. Oh how I wish I’d gone there first. But you live and learn. Top marks Timpsons and Seb !”

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Posted 3 years ago

“Timpsons Hanworth Sainsbury's/ Mike was extremely helpful and made an excellent job of repairing two pairs of shoes. He was friendly. obviously happy in his work and a credit to the company. John Bevins.”

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Posted 3 years ago

“I visited the timpsons store front in Morriston supermarket in the gyle shopping centre Edinburgh today I was looking to have new heals and new soles on my belstaff boots. Stand in manager for today was no help whatsoever, every question was met with a big NO. Can't do it have to send away cost you £100. Back in November 2020 I brought another pair of belstaff boot for the same service and the manager did the job without a problem and cost £40. Very disappointed with today visit.”

Helpful Report

Posted 3 years ago

“I turned up the afternoon to the Timpsons in BS39 7SW to get one simple key cut. It was about 13.30hrs today - 18/01/2021. The young man on duty asked if I want to come back in 5min,- so I responded that I go to do a quick shopping. 10min later, I got my key cut , I refused to take a receipt as I thought I don’t need it. I drove home - checked the new key and to my disappointment, the new key didn’t work. This supposed to be my spare key. I returned back to the shop immediately and found the same guy . He was very annoyed that I returned with his badly done product. He was very rude and argumentative, responding that he is sure he has done good job and the key should work. I asked his name and the name is f his Principal - he refused abruptly and his facial expression was very aggressive. He has done another key cut but all his attitudes and absolute lack of manners was unnecessary. What a damaging attitude of this boy to such a big company with reputation for excellence and great customer service of which I experienced in various branches in UK, but unfortunately not today. I wasted my fuel to drive up and down , I faced very stressful and bad service, I wasted my time .”

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Posted 3 years ago

“Timpsons Sainsburys Tritton Road. Some of the poorest customer service I've received. Took watch for a replacement battery under battery for life scheme. Passed watch and battery for life card to member of staff. Response was " you'll need to go to morrisons or Asda, we're closing in an hour". My response was surely it only takes a couple of minutes. Staff response "well their closing 50% of outlets for 5 weeks so doing nothing just waiting for notice to close, cant help you". I just took my watch and card back. Yes these are difficult times and we are all under pressure. This guy might not like it but its customers who help to pay his wages now and in the future. I will thing again before I use Timpsons and part up with hard earn cash,”

Helpful Report

Posted 3 years ago

“Needed 4 keys to be cut in Longton, Timpsons quoted over £30 for the job, I went 2 minutes around the corner and paid Below £20. I asked for the best price and was informed that it was a set charge. The independent store I went to were very efficient and even gave me a free coloured key head and ring to carry them on. I think that the difference in cost, over £10 was too much to excuse for a 5 minute service, and I will not be tempted to use them again. The attendant was, however, polite.”

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Posted 3 years ago

“Took my tissot watch for new battery, ah a tissot will have to check, computer says £47, I say no thanks,, so I take to small independent in Hereford battery changed for £4, draw your own conclusion.”

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Posted 3 years ago

“We use timpsons for a variety of produces and services and at both the whiterose leeds and timpsons in asda durka , in wakefield we can only compliment on the outstanding service and individual service to each customer with nothing too much trouble, very polite and pleasant and always a smile . Well done Timpsons on your excellent staff and the service they give to us .”

Helpful Report

Posted 4 years ago

“I had my boots heeled at Timpsons at Tescos store Loughborough, the man did an amazing job on them and even gave them a polish. He was very helpful and very friendly. I would recommend everyone to use this service- thankyou”

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Posted 4 years ago

“What great service I received yesterday from "Wayne" at Timpsons in Stroud. I do hope he gets to Bangkok!”

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Posted 4 years ago

“Took a pair of shoes to be heeled ,not even full heels, to the Ramsgate shop and was quoted £19.95. Don't go near.”

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Posted 4 years ago

“Twice the price of independent key cutters. Also they added onto the original price they quoted when I picked up the keys.”

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Posted 4 years ago

“I recently wrote an excellent review about my experience at Morrison’s in Troon and with customer service worker Mark. However, when I went back today with an issue with my phone, there were no smiles or niceties, just rudeness and defensiveness. I will not be going back there to get my phone “sent off for repair” due to his negligence. Nor will I ever be using the service again. Change your attitude mate. It’s great when things go well, but a true sign of good customer service is acknowledging mistakes and graciously trying to help to correct them, and not seeing them as bothersome.”

Helpful Report

Posted 4 years ago

“Extremely rude and aggressive member of staff at Timpson based outside Sainsburys Purley Way Croydon. I made an enquiry for a iPhone screen repair however, after receiving such disgraceful customer service I decided to take my custom elsewhere.”

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Posted 4 years ago

“I was upset and shocked by the extremely rude way I was treated by the engraver in Timpson's on Kingsway, Holborn, London. Was this prompted by sexism, ageism or was he having a bad day? (It was just after 8am, so I'm not sure about that). Timpson has lost my custom.”

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Posted 4 years ago

“The Timpson outlet at Morrisons, in Dumbarton is first class. The gentleman in charge here is excellent, very professional, and helpful. A pleasure to meet people of this high calibre today. Would highly recommend to all.”

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Posted 4 years ago

“very bad service, rude and disrespectful workers. I put things to wash and when I went to get up they only gave me two instead of three items that I left to wash. I noticed that my things were poorly washed or I don't even know if they are washed because they remained dirty. The answer they gave me is that they are not responsible for cleaning things now I ask then what is the laundry function? I paid £ 20 for nothing. the employees were extremely rude I do not recommend this company to anyone. timpson Bradley Stoke -30/10/20”

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Posted 4 years ago

“Took my Loake boots into the Gainsborough store for a complete re-sole. He fitted new leather mid-soles, new cork, new shanks and did beautiful work stitching Dainite out soles to the Goodyear welt. A perfect job for a lot less than Loake wanted for doing it. This guy is a true professional and I will be giving him more custom in the future.”

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Posted 4 years ago

Timpson is rated 2.6 based on 287 reviews