Timpson Reviews

2.6 Rating 303 Reviews

38 %

of reviewers recommend Timpson

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2.6

Based on 303 reviews

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had to go into asda in Corby northants for key cutting service a man called patrick served me and was so helpful and polite I ended up getting my shoes heeled as well 😊”

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Posted 3 years ago

“I wish to complain about the service received in the Timpson at Tesco, Lowestoft. I was charged 29.99 for two car fobs to have their batteries changed. These batteries are roughly £5 online for five. I phoned your employee afterwards because I thought I must have been overcharged but he said this was the price he charges for fitting them. It is very over the top and he should have warned me beforehand that it would cost this much. He could have just sold me the batteries as the fobs are very easy to access. Given the branding of your company, it never occurred to me that being ripped off would happen because your CEO seems such a nice man. Sadly, this one employee has really put me off from using that particular branch again and I was a good customer. I have had five pairs of shoes repaired and fifteen dry cleaning visits in the last six months so I definitely don’t deserve treatment like that.”

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Posted 3 years ago

“OUTRAGEOUS PRICE TO REPLACE A SWATCH WATCH BATTERY I had to pay £18.95 for a 2mn simple battery replacement for a swatch watch at the Wimbledon bridge branch. That makes it a whooping £568 per hour of work (I would guess the cost of the battery itself to be around £5). The swatch watches are straightforward to change as you even do not need to open them to access the battery. It is FREE when you do it at a swatch branch office...but you need to find one near you. Avoid changing Swatch batteries at Timpson!!”

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Posted 3 years ago

“Took my vintage Dunhill watch to Enfield Town Centre branch for replacement battery. Couldn't believe it only cost £22 - use to paying 4 times that and now I know why. Less than a week later the watch has stopped and the glass has condensation. I am spitting up. I'd rather someone had mugged me than this and the tool in the branch never gave me a receipt”

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Posted 3 years ago

“Timpsons, in Sainsbury car park, Stratford Rd, Shirley repaired my car key fob. The car dealer quoted £237 but Martin managed a successful repair for £50. Extremely helpful and patient in achieving a great result.”

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Posted 3 years ago

“I visited your giffnock store within morrisons today. The assistant Mick who was filing in today was very helpful. He helped me to print out pics. He asked me if these were for anything in particular and if i required any frames. I explained my mum had passed away and we wanted the pics to go with her. He made the pics bigger in size, gave me a 2nd copy and did not charge me anything. Very understanding and a credit to your company”

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Posted 3 years ago

“Amazing sevice by Garry at Slough Branch he went out of his way to be such a help to me on getting the right present for my family. So good to have such customer skills well done such a nice man Jayne”

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Posted 3 years ago

“Timpson Beccles Asked for three keys to be cut did not work when I got home Went back later in the day as the shop shut at 6 o’clock I got there at 5:45 and the shop was already shut went back the next day had the keys re-cut still didn’t work when asked why the shop was shut the day before I was told he had to do his shopping He then continued to explain to me when he cut some keys for his own house they didn’t work either doesn’t restore a lot of confidence I won’t ever be using this store ever again Timpson at the Morrison’s Lowestoft had the keys re-cut all worked perfectly the woman was helpful and confident in her work”

Helpful Report

Posted 3 years ago

“Very unprofessional and very bad service. they sold me a life time battery replacement cover for my watch and now when i go to the high-street branch in Hounslow to replace the battery they are saying they have to send it to the workshop, it only takes 5 mins to change the battery then and there which they did before. They want to avoid replacing the battery on the policy.... also they they warn may be they have to replace seals etc at the workshop even if i don't want to do that so they can charge me arm and leg. the simple message is Tompson are not honouring our obligation to replace the battery under the policy they sold me!. Avoid this rogue company.”

Helpful Report

Posted 3 years ago

“I took two watches to Timpson's at Tesco, Tenterden Kent for new batteries. Won't be using them again. Within minutes the young lady had broken one, meaning it has to be sent away for repair amd then she left a dent in the back of another. No apologies, these things happen, she said. Do not use this franchise!”

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Posted 3 years ago

“Charged 10 pounds to take one link out of a watch strap took the lady how did it about 2 minu5”

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Posted 3 years ago

“My partner brought my iPad Air in for repair at Timpson, based at Asda Falmouth Superstore, on 25 March 2021. The screen was cracked and just needed replacing. The normal place we go to for any electronic repairs was closed due to Covid-19 restrictions. This was the first time I’ve ever been to Timpson for an electronic repair – and it’ll be my last now, thanks to my experience. Last Saturday, 24 April 2021, I had to return my iPad for a third time – because every time I collect my iPad, it comes back with a new and different problem that it’s never had before! The first time I returned it, the screen was faulty – it kept acting as if parts of the screen were being pressed when they weren’t. Ghosting, I believe it’s called. The next time I returned it was due to the home button not working. I’ve never had that problem before. I returned it for a third time because the iPad keeps switching itself off. And for this pleasure I’ve paid £80.95. Just to top off my experience, the manager of the shop called me today – I haven’t spoken to her before because whenever I’ve collected/returned my iPad she’s not been there. Do you think she apologised to me? No, of course not – instead of apologising, she tried to say that all the problems with my iPad wee due to a repair carried out at a previous store. What utter rubbish! Yes, I had the screen, possibly the battery, replaced at some point, but that was about two years ago and it’s not had a problem since, until I needed the screen repaired in March 2021. Needless to say, I’m sorry I ever took my iPad to Timpson. I have totally lost faith in their ability to repair my iPad and do not believe my iPad will ever be fully functioning again. Should this be the case, I will be seeking a replacement for my iPad Air from Timpson or report them to Trading Standards.”

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Posted 3 years ago

“Lancaster Town centre Timpson wanted £83, pounds for a battery for an old omega small ladies watch before just used another normal Battery for it! A total Rip off Got a quote a few months back it was £50 from another Timpson shop by the end of the Year it will clearly be 100 pounds!”

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Posted 4 years ago

“I went to Asda timpsons two weeks ago in Cannock, Staffordshire. I asked the man to change the batteries in my two watches. He went to the computer and said they would cost me £22 each or £28 for a lifetime warranty, that would be for the latter £56 could not believe it. Usually I go to a local jeweller with my radley watches etc it costs £6 for a battery, timpsons are making a huge profit off people because of lockdown won’t go near them. I can’t afford £56 for watch batteries. What a rip off !”

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Posted 4 years ago

“Wanted £10 to change battery on phone any where else 4 takeing advantage of Corona virus highway robbery keep away”

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Posted 4 years ago

“Nicky from thamesmead store was so very helpfull.got very old car that needed new keys. Nicky done then all apart from one.so been ordered by her .special for me.she gave great service and friendly lady.ill back to her again.”

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Posted 4 years ago

“Went to Timpson at Sainsburys Melton Road Leicester. Needed batteries for two watches. Didn't manage to remember the guy's name who served me but I was really impressed with attitude and how helpful he was. I had forgotten my battery for life card but he replaced battery anyway without charge. Many thanks to him, lovely to know there are still people around who go the extra mile. Thankyou”

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Posted 4 years ago

“I visited the Timpson co-located with Asda in Roehampton to get some keys cut. Matt could not have been more helpful or knowledgeable and even though the keys were not in stock he ordered them and contacted me when they arrived. He was friendly, personable and went above and beyond to help me”

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Posted 4 years ago

“I had two Ingesoll keys cut today at Pimlico Hardware. They stuck in the lock and the barrel had to be replaced. Very bad news. I was extremely nervous about having more keys cut but Seb at Timpsons on the Kings Road cut six for me and they all work perfectly. Fabulous service. Oh how I wish I’d gone there first. But you live and learn. Top marks Timpsons and Seb !”

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Posted 4 years ago

“Timpsons Hanworth Sainsbury's/ Mike was extremely helpful and made an excellent job of repairing two pairs of shoes. He was friendly. obviously happy in his work and a credit to the company. John Bevins.”

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Posted 4 years ago

Timpson is rated 2.6 based on 303 reviews