Timpson Reviews

Name: Timpson
Rating: 2.55

2.6 Rating 303 Reviews

38 %

of reviewers recommend Timpson

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2.6

Based on 303 reviews

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“i went to your booth yesterday at tescos brislington bristol yesterday to do my shopping and get my watch a new battery.there was one customer in front of me so i waited.after the customer had produced his third watch i put mine on the counter and asked if i could leave it and come back after shopping.in 45 mins.your man took the watch and said to the customer "some people cannot wait 5 mins".i told your man to give me the watch back and i would go elsewhere.as i walked away he said he was only joking.i told him i was not”

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Posted 2 years ago

“What a joke! Went in for a watch battery and was told it was going to be 50 odd pound. "But its a tag mate" was the guys reasoning. Yes but it's also 30 years old and prob worth not much more! Is it some luxury battery he was inserting instead?! Took it to the local cobblers instead for 7 quid.”

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Posted 2 years ago

“I was quoted £50 to get a small size 5 ankle boot resoled ? Am I wrong in thinking that a bit steep ? The leather boots didn’t cost that much when new 🤔”

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Posted 2 years ago

“I’d never use this company again”

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Posted 2 years ago

“Would give a minus but had to give a 1 star to right this review. How rude the lady was when I walked in to the Abergavenny branch today. Only went in for a battery for a watch but ended up walking out instead. The young lady should never be involved with the public. I have never come across anyone so rude and abrupt. I Will travel to another town in the future.”

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Posted 2 years ago

“I found myself in a position to have to purchase a car key battery from the Blue Water store. I was charged £16.45 !!!! When checking online, I could have purchased a battery for under £2. The agent took less than 30 seconds to change said battery! What an absolute and total rip off. The one star is for the agent, who was polite and pleasant!”

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Posted 2 years ago

“Would never deal with these people again and would strongly advise anyone thinking of using them Don't !!!!! I paid them, luckily through Paypal £55 for my Tissot watch to have a new battery and be resealed, but never received any response after the payment. Avoid these people at all costs.”

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Posted 2 years ago

“Dreadful customer service from Allen and also overpriced. I needed to get some shoes reheeled urgently and therefore went to the shop at 4:45pm as they were not due to close until 5:30pm. I had medium sized plastic heels and was charged £14.95. Allen had a real attitude on him and did not want to do these whilst I was waiting despite it only taking him a few minutes. However when I explained that I was travelling so needed them there and then he went ahead and repaired them but not without getting into a grump first. Poor customer service. £14.95 also seemed really expensive for the work that was done.”

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Posted 2 years ago

“Quoted £19 or £25 for a replacement watch battery to be fitted to my Rotary watch by Timpson in Maidstone Kent by a very patronising employee. Had one fitted by a nearby jewellers for £5. Not sure how Timpson can justify such a rip off.”

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Posted 2 years ago

“This is a thieves house. I called timpson because of a lockout, they took my address and asked for a 50£ deposit for someone who would come in an hour because they are on another job. Ok, I paid the deposit. Less than 5 minutes later, I got it sorted out, I canceled the job. They refused to return the deposit stating that they already contacted someone to come while they just told me it would take an hour to send someone because they are on another job”

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Posted 2 years ago

“The person who served me at molineux Asda Wolverhampton was very rude and very abrupt and is so lucky I have special needs”

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Posted 2 years ago

“I was quoted £89.00 to replace the battery in my tag watch I asked how much the battery was to buy his response was £4 so £85 labour charge ridiculous”

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Posted 2 years ago

“Morrisons chingford 3 keys cut and don’t work had to take back never again there”

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Posted 2 years ago

“Was charged £18.95 for a replacement watchstrap. The price is £14.95 online. I'm guessing the worker in the shop in Hove is scamming people. Customer Services apologised and are refunding me. The prices should be written up in the shop to avoid this happening”

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Posted 2 years ago

“Was quoted £19.95 for a replacement watch battery at Timpson Pembroke Dock yesterday. Came home, watched YouTube, bought a battery and replaced battery it all for £1.50. Timpson charge ridiculous amount of money!!”

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Posted 2 years ago

“I have just returned from my third visit to the store in Wandsworth Southside shopping centre to key one front door key. None of the original four keys worked so i returned to the store for a second try. No apologies for none of the keys working just issued with four new keys. The second set of keys also failed to work so a got a refund. No apology for none of the 8 keys not working and my third visit to the store. I have also incurred three lots of £2.30 parking fees and still have get new keys cut! Timpson's serve as a low cost key cutting serviced but have failed miserably on this occasion, will not use Timpson's ever again. Will happily pay more for a 'get it right first time service with a smile' organization. This member of staff clearly needs re-training on cutting ordinary front door keys and his level of customer care really could be better. Disappointed customer, expected much better! Complete waste of time.”

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Posted 2 years ago

“Wow, took my watch into Timpson for a battery, but turned out it needed a service. The guy told me how much it would be and I agreed to it, paid for it and was told 3-4 weeks before it came back to me. 3-4 weeks later I have just received a message from Timpson telling me that service will cost something completely different from what I was quoted and paid for. I have obviously asked them to explain. Stay well clear.”

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Posted 2 years ago

“Tried to get 2 front door keys cut from a working original. The first set they cut did not work.. one key only went in to the lock part way and the other went in, turned partially and then got stuck. 45 minutes later we were on the verge of calling out a locksmith when my partner somehow managed to wiggle the key out of the lock. I returned to Timpsons (Eastgate Bristol) to get a refund but was told by a surly shop person that their (Timpsons’) policy was to try again with different keys before giving a refund. No apology or even the slightest bit of empathy for the distress caused. I was clear that I was not happy with this policy, but having little choice gave them another chance. This turned out to be a further waste of everyone’s time as the second set of keys cut would not even go into the lock. I will go back again tomorrow for a refund and see how that plays out. In the meantime I’ve contacted Timpsons, who despite their auto response telling me how important my email was and claiming that they would get back to me within 24 hours have so far (24 hours later) been in touch. Very poor customer service and useless product.”

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Posted 2 years ago

“Been to two different timpsons in as many weeks. Why do the staff seem to have an attitude problem? Don’t get understand they have a job because of customers? The way Timpsons bang on about great service isn’t the reality!”

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Posted 3 years ago

“Very expensive watch battery replacement and the staff member tried to squeeze out of me more money for a ‘lifetime guarantee’ Won’t be shopping here again”

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Posted 3 years ago

Timpson is rated 2.6 based on 303 reviews