TJC Reviews

Name: TJC
Address: TJC Limited, Surrey House, Plane Tree Crescent, TJC Limited, Surrey House, Plane Tree Crescent, Feltham
Rating: 4.21

4.2 Rating 3,187 Reviews

80 %

of reviewers recommend TJC

Company Reviews

Questions

Metrics

4.2

Based on 3,187 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

craig.pyke@tjc.co.uk

Location:

TJC Limited, Surrey House, Plane Tree Crescent,
TJC Limited, Surrey House, Plane Tree Crescent
Feltham
TW13 7HF

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Anonymous

Anonymous // 01/01/2019

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“If I could give this company 0 rating I would have .I bought a bracelet and after just wearing it once it broke got in touch with them and was told they can’t repair or take it back as just outside the 30 day policy . Poor to non existent customer service .”

Helpful Report

Posted 3 years ago

“They sent me the wrong size, they never gave me a full refund until i phoned them to ask where my money was (VERY FLY) i thought, plus the jewellery looked really cheap, wont be shopping there again.”

Helpful Report

Posted 3 years ago

“The incompetence continues , after another 2 hours on the phone , you really could not make this up after the promised delivery not booked , then me having to prove I had paid for one again ! It was booked collected and like a B****y boomerang I found the parcel back on my door mat with a label posting back to me over the official returns label An absolute joke of a company”

Helpful Report

Posted 3 years ago

“If I could give 0 I would . Customer Service is poor at best , incompetent at worst . A simple task of changing an address to difficult and took 4 attempts . My Father changed as a one off to get a gift during lock down sent to me and a living nightmare to get changed back , I have received every single parcel my Dad has ordered since . I would not mind if I did not live 200 miles away !! So sick of it I am now having to pay for the privilege of having these goods collected by a courier It is not for me to tell my father who or what to spend his money on but I truly hope no longer with this company just awful and not even quality goods , mass produced and really not value for money”

Helpful Report

Posted 3 years ago

“Return the item to the company they said they have not received it and still are asking me to pay £400., I feel like I am being scammed they said they are going to take me to court. I'm 70. Disabled”

Helpful Report

Posted 3 years ago

“The jewellery channel, I placed a bid on Monday the 29/3/2021 I decided to have the ring fast tracked because I was due to go back to work on the Thursday that week so I kind of expected the order to arrive by royal mail but the ring didn't arrive. So I decided to call the jewellery channels customer services they told me that my order was being delivered by Amazon I'm at a loss as to why they would use Amazon everybody knows Amazon is not reliable. It's been a week today since the bid took place and my order has still not arrived I'm absolutely furious. I can't really answer the other questions as I've still not received the package but I had pick something in order to post my review. I do have an order number if I need to prove that this review is genuine.”

Helpful Report

Posted 3 years ago

“My elderly mother is being scammed by this company. She thinks she is buying real stones... stop it”

Helpful Report

Posted 3 years ago

“After having read the comments on here, I am so surprised and shocked! I have never, ever had a problem with TJC. I have ordered lots, and sent lots back to them with absolutely no problems whatsoever. I always send back via Royal Mail, 1st Class, signed for and insured. I always track to see if someone has signed for it, and I always get a confirmation email to say that the item has been received. In most cases, my items have been refunded either the same day or the next. I have several really nice pieces of jewellery from them now, and I am very pleased with the quality of them and the price! I have never had a cross word when dealing with Customer Services. The ladies and gentlemen have always been courteous and helpful. I honestly cannot understand the venom in some of the comments on here. Perhaps the customers were abusive in the first place! And although it's not an excuse, but if you rub someone up the wrong way to begin with, then sometimes it happens that the Customer Service Assistant get a little abrasive in return! They work long hours sorting out problems for people, so please try a little kindness. My last thought is that if you have had or having problems, then don't shop with them. There is another jewellery channel available, so go to them. I am a customer. I do not work for TJC and my review is totally honest. Many thanks for what you do TJC, under somewhat difficult circumstances it would appear! Yours sincerely L. Horton A very happy customer”

Helpful Report

Posted 3 years ago

“Bought some jewelry cleaner of tjc to clean my opal jewelry and made sure it was the correct cleaner, followed instructions and when I took the ring and necklace out of the cleaner they had changed colour, got in contact with customer services to ask for a refund on the jewelry and after a week of asking for a refund they are refusing because I'd bought the jewelry of another channel, I've said it was there cleaner that ruined them, it's a nightmare, I've bought 142 items of the channel and they cant even refund me so I can replace the item. I'm a very unhappy customer.”

Helpful Report

Posted 3 years ago

“Dreadful customer service. I wanted a return for clothes which did not fit and guys on phone said wait for prepaid label. Could take 5 working days!!!! They promised me that it would not affect the return deadline. The label NEVER CAME. I sent it myself. !! They refused the refund, called me a liar, said there were no notes on my account!!!! Then RETURNED the useless items to ME. SHOCKING. I had another return today. They sent dpd who couldnt pick up the parcel as it didnt have a printed return label, so by the time THAT gets back it will no doubt be out of time. The Irish c/c staff are lovely. But you might be as well talking to the wall !!!! The Indian guys are much WORSE cos english not their first language. DREADFUL DREADFUL COMPANY. Remember the old saying, if it looks too good to be true, then it probably is!!! Even much of their jewellery is badly finished and made in India by cowboys. Be warned. This is a Business not a Charity. They are there to squeeze as much money out of people as they can get away with.”

Helpful Report

Posted 3 years ago

“Awful customer service department had to wait 20 minutes for someone to eventually pick up the phone. She offered no apology for my wait time and when I discussed that I was still waiting for a dispatch email told me bluntly, oh the item is out of stock! I ordered my item on Monday 15th March 10 pendants for £9.99 and have had to phone them today. They send no email to say it’s out of stock (this had happened a few times now) which I pointed out and she just kept saying sorry. I spoke to (eventually) a manager called Rob who was very rude, and actually admitted over the phone when asked “ so it’s pot luck you getting an item if there are supposedly 700 callers for an item” to which he replied “yes”!! When I placed my order “there wasn’t 700 items for that auction so how have I not received my item” no reply. I asked for compensation for the lack of communication and customer service to which he replied, can’t do that not policy, I said ok what about at your discretion and he said laughing “no”. Half the stuff I have received over the past few months has been of a very poor quality not worth the money anymore. I have asked me a return phone call which to be honest I’m not holding my breath about.”

Helpful Report

Posted 3 years ago

“Ordered some hand sanitizer item delivered was digested all leaking bag wet through telephone them for refund no refund second time I phoned was told no refund had been put through I await my refund here hoping wont be shoping with them again terrible company”

Helpful Report

Posted 3 years ago

“If i could give TJC a 0 rating i would. I ordered a one carat diamond ring for my birthday. I had to contact TJC customer services the day i received the ring as one of the diamonds was missing. I was told that someone would contact me to arrange for the item to be sent back as i wanted a refund. 10 weeks later still no phone call, and the money back guarantee has now expired. So i will now have to pay to get a diamond set into the ring. Avoid TJC at all costs. Dreadful customer service. They should not be allowed to trade”

Helpful Report

Posted 3 years ago

“I have just finished waiting around on their chat line they sent me back a Rachel Galley watch which l returned because it was losing time over a period of hours They sent it back to me saying the jeweller examined it and confirmed that there was no fault with it I was astonished no one bothered to ring me to ask me what l thought was wrong with it So l emailed them with more detail about it losing time they didn’t even replaced the battery They will not give me a refund as l am out of there return time So l have a watch l only wore for half a day that tells me it is 1.30pm when it is 4.10pm I am out of pocket by £60.00 I thought l could trust them wrong 😡”

Helpful Report

Posted 3 years ago

“I watched tjc on Monday 8th March 2021 at 2AM and Andrew Bernard was presenting and for 3 hours he constantly claimed that the company was selling their products at a cost with the company and claiming that they are losing money not making any money no money in it for the company and also that there is no profit for the company tjc is disgusting when permitting the presenters to make these disgusting claims and the best of it is each of them have children what a bad example to teach their children to be greedy for money I will never shop with this company ever again and worst of all tjc is making us viewers believe that what they are claiming is true if this was the case then they would have been out of business long ago DON'T TRUST TJC”

Helpful Report

Posted 3 years ago

“THIS IS TO EVERYONE THAT READS THIS DON'T WASTE YOUR MONEY ON TJC MONEY GRABBING COMPANY CLAIMING THAT THEY COULD GO OUT OF BUSINESS LOSING MONEY NOT MAKING MONEY TAKING A HIT GOING IN THE RED NOT MAKING ANY MARGINS PRICES ARE WRONG NO MONEY IN IT FOR THE COMPANY WE ARE ALL IN LOCKDOWN AND GOING THROUGH A DIFFICULT TIME AND FOR THE PAST YEAR TJC HAS BEEN MAKING THESE CLAIMS THEY SAY THAT THEY ARE GIVING US VIEWERS GREAT DEALS NO THEY ARE NOT WHEN MAKING THESE CLAIMS MONEY IS TIGHT FOR US ALL AND TJC ONLY CARE ABOUT MAKING MONEY ALSO CLAIMING THAT THE PRICES ARE WRONG OR A MISTAKE THEY HAVE NO RESPECT FOR RETAILERS WHO'VE HAD TO CLOSE THROUGH NO FAULT OF THEIR OWN BAD MOUTHING JEWELLER'S OVER THEIR PRICES SAVE YOUR MONEY THEY ARE TAKING ADVANTAGE OF US VIEWERS WHEN MAKING THESE CLAIMS NO RETAILERS WOULD EVER MAKE THESE CLAIMS WHEN THEY HAVE DEALS AND THEY WOULD LOVE TO BE ABLE TO OFFER US CUSTOMERS DEALS IF THEY WERE OPEN SUPPORT OUR LOCAL RETAILERS NOT TJC”

Helpful Report

Posted 3 years ago

“Really disappointed. I have signed up to your TJC + service and asked for an automatic renewal. This has not happened twice. Both times I have gone through the process of speaking to the team to set it up. Both times the “free” month has expired and rather than automatically taking the money for renewal as I had been promised at set up, this did not happen and I have been charged for postage. When this matter has been brought up and could easily be settled by offering me the money I have been charged for postage on 4 occasions the customer service agent says he cant do it and can only offer a £10 voucher. I have been charged around £20+ . The customer service agent has assured me that I am now set up as a TJC+ member but this not cover the postage I have laid out when I shouldn’t have. I think trading standards needs to know that they are offering a service that they cannot manage effectively. If this is not sorted then I might need to inform them and take my custom elsewhere. For the sake of a few ££ I hope TJC can sort this out. I spend 1000’s of £ a year with them.”

Helpful Report

Posted 3 years ago

“Cheap quality items. Will never ever shop here again, total rip off. Not offering a good service due to the pandemic in regards to refunds, if your not happy once they have your money...they don't care.”

Helpful Report

Posted 3 years ago

“Horrible customer service, absolutely horrible. One person tells you one thing, yet there is no follow through, when you ball back another tells you that was the wrong information and tells you something completely different. Not worth the hassle of dealing with them, for the odd nice item.”

Helpful Report

Posted 3 years ago

“Two orders had missing items in box I had delivered with rest of order in.I contacted them and they said it would be sorted alas never was.Also I purchased three items on GET10 off but when payed and checked out it did not take the discount off so I reported this right away as this done me out of money they are not going to refund me so I've been robbed for a third time joke .Alas won't be caught again as not buying no more nothing's ever sorted and when they say it is it to is just a joke very dissatisfied ex customer”

Helpful Report

Posted 3 years ago

TJC is rated 4.2 based on 3,187 reviews