TOMTOP Reviews

Name: TOMTOP
Rating: 1.04

1.0 Rating 468 Reviews

1 %

of reviewers recommend TOMTOP

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1.0

Based on 468 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Email
Queries Resolved In	6 - 12 Hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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TOMTOP 1 star review on 17th October 2024

Anonymous

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“uh so I literally just read the reviews, dang it! why, tomtop?”

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Posted 4 years ago

“Scam, ordered a defective product and they refused to refund me, they offered a compensation of 5%. Do Not buy from this Site”

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Posted 4 years ago

“I ordered something from them over a month ago. They keep saying my address is wrong. Its the only address I have!! They sent me a picture and said it was of Google maps. It was actually a picture of a little kid with its back towards the camera. I still haven't received the item or a refund. I would not recommend buying from this place!!”

TOMTOP 1 star review on 26th August 2020

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Posted 4 years ago

“Sent me the wrong esc. Wanted me top pay for return shipping. I've never heard of a business expecting the customer to pay for the sellers mistake. Very shady. I emailed them and sent all the photos and they still never sent me a replacement or partial refund. They discovered a loop hole. They know it's not worth paying for the return and they know the bank and paypal will do nothing. Total scam artists.”

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Posted 4 years ago

“Warranty issues and BAD customer service. The twelve months warranty is a lie. Practically unused gimbal, when started using, went south in about two weeks. Just stopped mid recording, never turns on anymore. Customer service, Steven, who I think is an algorithm, answers. Asks for video. I send him. He doesn't answer for a week, then tells me to do this and that. Item still won't work so I try to apply my warranty rights. It seems tho this Steven cannot comprehend the word. They offer me 5$ as partial refund. From 66.. I say that's a joke. We work it up to 15, I keep telling Steven I want vouchers as I need a new gimbal and I'm willing to buy it from Tomtop. Now we are back to square one. 5$ his offer again. After 15$ yesterday. Tomtop is a SCAM. CUSTOMER SERVICE IS AN AU, an artificial UNintelligence. The item looks great, you can use it few times then it just stops and no money no gadget.”

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Posted 4 years ago

“I got some wireless earphones from them. In less than a month they were faulty. The left piece was disfunctional and wouldn't charge. I wrote to them asking either for a replacement or money back. They asked for a video. Now tell me how you video an earpiece not charging??? I sent them a photo. Nothing heard... DON'T WASTE YOUR MONEY ON THIS SITE.”

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Posted 4 years ago

“Out of 10 paid orders, 4 never arrived. One was repaid. They owed me about 26 euros. Do not allow post or complaints on the website. The indication of the 180 days to complain does not exist in the conditions and guarantees that can be read on the website. Really something to take into account ... Answer given: ---------- Forwarded message --------- De: TOMTOP Date: , 10/08/2020 à(s) 11:24 Subject: Re:Re:Re: Re:Never received orders To: pxxxxxxxxxx@ Dear customer, Sorry for the inconvenience, If the order exceeds 180 days, it will be reset by the transportation company and the tracking information cannot be checked. your order: AA18K24W3733-8FX895 624 days overtime BA18K30X5402-Y0JUGN has not received a full refund to your account. AA19L16S3832-U62HBF 234 days timeout BN20A25H4344-NXGJMF timeout 198 days You should contact us if you do not receive the package within two months of the timeout period. You cannot apply for compensation for orders over the time limit. Thank you for your understanding. Best regards”

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Posted 4 years ago

“SCAM They will respond to this review saying sorry contact us to help. They DO NOT HELP. They sent me an item I evidenced to them I did not receive and they have it, as there was an error in the shipment process and it was sent back to them. Their response is basically that they don't care and they cant help. - Ben Roach”

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Posted 4 years ago

“I ordered an inexpensive webcam earlier on in the pandemic. It took a long time to arrive from China, which was understood. Now that I have the item, it's a useless piece of junk. Nothing happens when you plug it in and the instructions are minimal. It's obviously just supposed to look like a webcam, not actually supposed to work. Fortunately the item didn't cost much, but I have learned my lesson to Google companies before ordering in the future. Scams seem to be rampant nowadays.”

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Posted 4 years ago

“An absolute joke of a company. I ordered a Phaewo e-scooter which arrived faulty. Within days of riding it, it developed all sorts of issues that eventually resulted in it ceasing to work altogether. Communication with TomTop was challenging at best and incredibly frustrating. They wanted videos which I sent only to be told that they would only accept videos uploaded to YouTube. I was then accused of miss use and the warranty would not be honoured as a result. I was then told to take it to a local repair shop to get it fixed (they were allegedly going to pay some of the cost). Sadly, it still could not be fixed. TomTop then said that the only way I was going to get a refund was to return the scooter to them in it’s original condition and packaging. Seeing as it had now been accessed by a repair shop, and not in the original condition/ packaging, this was going to be impossible. Also, a quote to ship it back from the UK said it was going to cost more than the scooter itself. Use this company at your own risk. They are crooks. UPDATE...After asking me to contact them following this review, they then again accused me of damaging the scooter myself and said that my request for a refund did not constitute a ‘normal’ psychological frame of mind...it’s up to you but these are thieves con artists.”

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Posted 4 years ago

“Tomtop is a Scam Seller! Never trust them if you don't want loose money! I made a purchase from tomtop . com, received the products were not working, not as described, and useless, send emails, photos and videos to the seller as they requested, but did not workout, I requested for refund, they finally agree to agree refund after I send back the products back to them at my cost and they received the products. They give me the address in China was not a valid one as I checked, and the shipping cost will be much high than I paid for the products if I use UPS to send the products back to China. I tried to contact Paypal, but could not reach customer service due to Covid-19 pandemic. In summary, this is a scam seller, who sell useless trash as good products with high price to make money, but the buyer will loose money and time, and never get refund and will loose more money if you send it back at your cost.”

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Posted 4 years ago

“Good looking website, But that doesn't help if they never deliver your order. After 2 months I'm still waiting on this order. They have responded to each email, the last response was 2 weeks ago when they said, "In transit, be patient".”

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Posted 4 years ago

“Dodgy and irresponsible seller, the infrared thermometer is seriously out of range, I was asked to filmed and post on YouTube to show the seller how it doesn’t work, which I think it’s an invasion of privacy, I did it anyway and send them the link, then the seller ask me to return the item In original packaging in order to get a refund, it cost me AUD21 to send the parcel. I am so annoyed and frustrated, this company is based in China/HongKong but kinda disguised themselves like they are locals.”

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Posted 4 years ago

“I bought a Xiaomi Scooter Pro. It was delivered very fast. Less than 2 months latter it stopped working though. After more than 2 months sending emails to customer service and they replying me with stupid questions instead of offer me a solution, I gave up. I had to fix it by myself.”

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Posted 4 years ago

“They never did me wrong”

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Posted 4 years ago

“Never received my order. Don’t waste your money”

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Posted 4 years ago

“I ordered something from tomtop. Over 3 weeks ago the total amount was taken from my account. When we tried to contact tomtop about the delivery date they said they don’t have our order. They never sent us a confirmation number or an order number. I have turned this over to my bank. Do your homework before you order anything on line. Wish I had.”

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Posted 4 years ago

“bad seller ever!!”

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Posted 4 years ago

“they send Dead drone and I have to pay huge fees to send it back to China More details: http://tomtop-review-drone.store or http://tomtop.store or http://tomtop-review.store”

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Posted 4 years ago

“Will take your money right away 45 days later no item fake delivery tracker scammers”

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Posted 4 years ago

TOMTOP is rated 1.0 based on 468 reviews