TOMTOP Reviews

Name: TOMTOP
Rating: 1.05

1.1 Rating 473 Reviews

1 %

of reviewers recommend TOMTOP

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Metrics

1.1

Based on 473 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Email
Queries Resolved In	6 - 12 Hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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TOMTOP 1 star review on 17th October 2024

Anonymous

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“i purchased an electric screwdriver at the listed price , paid for it , checked my order a few days later only to find it was put on hold , i recieved an email , tomtop wanted more money before they could ship the item to me , i refused to give them more money and asked for a refund , i doubt i will even see a refund , this site is very dishonest , they are a bunch of big scam artist ,!!!!!!! WARNING , STAY AWAY FROM THIS SITE !!!!!!!!!!!!!!”

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Posted 4 years ago

“this is a phony company please avoid at all costs these laughing clowns”

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Posted 4 years ago

“bunch of clowns,bunch of crooks and bunch of thieves not recommended”

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Posted 4 years ago

“Bunch of Thieves”

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Posted 4 years ago

“We purchased a drone from Tomtop and item arrived defective with one of the rotor not spinning. Contacted their CS many times, have to send them pictures and videos of the defective drone. Their CS do not actively respond to your email. They will limit the time you can contact them, like after 48 hours, to follow up the issue with them. Then after that they change their story and will not replace the item and says their supplier will send a replacement rotor and expect us to repair the drone by ourselves. So far after 1 months, still not getting reply from their CS. No replacement, no refund, no contact from their CS, and got a bad drone.”

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Posted 4 years ago

“This is the biggest SCAM Company ever I went on Amazon to purchase an item somehow this company infiltrated their product on Amazon web page unknown to me I order my item not only was it the wrong item they send me but email after email for several months , they promised to send me a prepaid label to return the wrong item. however when I received the email with the label it was to Amazon in Mississauga and I had to pay the return fee .I phoned Amazon and they promised me they have no connection with this company.Also Toptomdeal charged me $30,00 more than the identical item on Amazon.”

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Posted 4 years ago

“this company is to be avoided at all costs please run as quickly as you can from them,DO NOT ORDER ANYTHING FROM THEM, DO NOT GIVE THEM THE PAYMENT INFORMATION”

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Posted 4 years ago

“DO NOT BUY FROM THEM AS THEY DON'T UNDERSTAND SIMPLE REQUESTS! I ordered n 8 channel mixer and before it was shipped, asked if I could pay more and upgrade. They responded saying yes, we will ship your item. Not what I wanted or asked. So, they shipped it and didn't respond to my request. When it arrived, I asked why they didn't get back to me, it's not open, can I upgrade? So.. they referred it to the TECH department who said send YouTube of issues!!!! Idiot response. I kept telling them NOT a technical issue..why didn't they let me upgrade BEFIRE they shipped the item. Again..we referred your problem to our technician's. Obviously, they don't have enough high level English speakers on board (I teach English as a Second Language and estimate very basic skills in their department). When they don't understand, they ignore you or just give you off. Unless you speak Chinese, I doubt you will get resolution if ANY problems. BIG NO from me.”

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Posted 4 years ago

“I purchased this electric bike spent £620 in may and four months later the motor stopped working despite sending over 20 emails to this fraudulent company not getting a proper response I’m within my warranty rights and they wouldn’t take no responsibility at all and telling me i need to replace the motor myself i have taken the bike to two different bike repair shops and both confirmed it’s manufacturing issue still won’t take responsibility these people are the worse people DO NOT BUY nothing from TOMTOP they need to be stopped immediately i will sue them this is outrageous”

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Posted 4 years ago

“fake company selling fakes and defective products please beware”

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Posted 4 years ago

“uh so I literally just read the reviews, dang it! why, tomtop?”

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Posted 4 years ago

“Scam, ordered a defective product and they refused to refund me, they offered a compensation of 5%. Do Not buy from this Site”

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Posted 4 years ago

“I ordered something from them over a month ago. They keep saying my address is wrong. Its the only address I have!! They sent me a picture and said it was of Google maps. It was actually a picture of a little kid with its back towards the camera. I still haven't received the item or a refund. I would not recommend buying from this place!!”

TOMTOP 1 star review on 26th August 2020

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Posted 4 years ago

“Sent me the wrong esc. Wanted me top pay for return shipping. I've never heard of a business expecting the customer to pay for the sellers mistake. Very shady. I emailed them and sent all the photos and they still never sent me a replacement or partial refund. They discovered a loop hole. They know it's not worth paying for the return and they know the bank and paypal will do nothing. Total scam artists.”

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Posted 4 years ago

“Warranty issues and BAD customer service. The twelve months warranty is a lie. Practically unused gimbal, when started using, went south in about two weeks. Just stopped mid recording, never turns on anymore. Customer service, Steven, who I think is an algorithm, answers. Asks for video. I send him. He doesn't answer for a week, then tells me to do this and that. Item still won't work so I try to apply my warranty rights. It seems tho this Steven cannot comprehend the word. They offer me 5$ as partial refund. From 66.. I say that's a joke. We work it up to 15, I keep telling Steven I want vouchers as I need a new gimbal and I'm willing to buy it from Tomtop. Now we are back to square one. 5$ his offer again. After 15$ yesterday. Tomtop is a SCAM. CUSTOMER SERVICE IS AN AU, an artificial UNintelligence. The item looks great, you can use it few times then it just stops and no money no gadget.”

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Posted 4 years ago

“I got some wireless earphones from them. In less than a month they were faulty. The left piece was disfunctional and wouldn't charge. I wrote to them asking either for a replacement or money back. They asked for a video. Now tell me how you video an earpiece not charging??? I sent them a photo. Nothing heard... DON'T WASTE YOUR MONEY ON THIS SITE.”

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Posted 4 years ago

“Out of 10 paid orders, 4 never arrived. One was repaid. They owed me about 26 euros. Do not allow post or complaints on the website. The indication of the 180 days to complain does not exist in the conditions and guarantees that can be read on the website. Really something to take into account ... Answer given: ---------- Forwarded message --------- De: TOMTOP Date: , 10/08/2020 à(s) 11:24 Subject: Re:Re:Re: Re:Never received orders To: pxxxxxxxxxx@ Dear customer, Sorry for the inconvenience, If the order exceeds 180 days, it will be reset by the transportation company and the tracking information cannot be checked. your order: AA18K24W3733-8FX895 624 days overtime BA18K30X5402-Y0JUGN has not received a full refund to your account. AA19L16S3832-U62HBF 234 days timeout BN20A25H4344-NXGJMF timeout 198 days You should contact us if you do not receive the package within two months of the timeout period. You cannot apply for compensation for orders over the time limit. Thank you for your understanding. Best regards”

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Posted 4 years ago

“SCAM They will respond to this review saying sorry contact us to help. They DO NOT HELP. They sent me an item I evidenced to them I did not receive and they have it, as there was an error in the shipment process and it was sent back to them. Their response is basically that they don't care and they cant help. - Ben Roach”

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Posted 4 years ago

“I ordered an inexpensive webcam earlier on in the pandemic. It took a long time to arrive from China, which was understood. Now that I have the item, it's a useless piece of junk. Nothing happens when you plug it in and the instructions are minimal. It's obviously just supposed to look like a webcam, not actually supposed to work. Fortunately the item didn't cost much, but I have learned my lesson to Google companies before ordering in the future. Scams seem to be rampant nowadays.”

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Posted 4 years ago

“An absolute joke of a company. I ordered a Phaewo e-scooter which arrived faulty. Within days of riding it, it developed all sorts of issues that eventually resulted in it ceasing to work altogether. Communication with TomTop was challenging at best and incredibly frustrating. They wanted videos which I sent only to be told that they would only accept videos uploaded to YouTube. I was then accused of miss use and the warranty would not be honoured as a result. I was then told to take it to a local repair shop to get it fixed (they were allegedly going to pay some of the cost). Sadly, it still could not be fixed. TomTop then said that the only way I was going to get a refund was to return the scooter to them in it’s original condition and packaging. Seeing as it had now been accessed by a repair shop, and not in the original condition/ packaging, this was going to be impossible. Also, a quote to ship it back from the UK said it was going to cost more than the scooter itself. Use this company at your own risk. They are crooks. UPDATE...After asking me to contact them following this review, they then again accused me of damaging the scooter myself and said that my request for a refund did not constitute a ‘normal’ psychological frame of mind...it’s up to you but these are thieves con artists.”

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Posted 4 years ago

TOMTOP is rated 1.1 based on 473 reviews