TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.55

4.6 Rating 6,711 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.6

Based on 6,711 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

TourRadar 5 star review on 14th November 2023

JOSE

Anonymous

Anonymous // 01/01/2019

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English

“Easy to book”

Helpful Report

Posted 4 years ago

“All of my questions and additional accommodations were taken care by our great consultant Dat. It's sure to be a great trip! A lot of the worry was taken away by the friendly and helpful staff.”

Helpful Report

Posted 4 years ago

“All started out well - tours were easy to find and the booking process was easy. I chose to pay a deposit and settle the balance nearer the time. Post booking communications were prompt and helpful. So far so good until I was contacted to say that there was a mistake on the price booked and that I would need to pay more....flights are already booked and therefore this leaves me in a difficult situation. Not off to a good start any more.”

Helpful Report

Posted 4 years ago

Dear Customer, Thank you for taking the time to share your feedback. We cannot see any communication indicating a price error in your booking page, and everything seems correct from our side. We will get in touch with you directly in order to understand who gave you this information and investigate what happened. We will make sure to get to the bottom of this and find a suitable resolution. Should you have any similar issue in the future, please feel free to contact our Customer Support team at any time - we are available 24/7 over the phone and live chat. Kind Regards, The TourRadar Team.

Posted 4 years ago

“After some dificulties booking online, Anthony was professional and gave me trusty feelings with the booking.”

Helpful Report

Posted 4 years ago

“easy, fast, reliable.”

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Posted 4 years ago

“Quick and effective. Great after service care and follow up.”

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Posted 4 years ago

“Excellent site and service for booking.”

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Posted 4 years ago

“I did a couple of mistake with the dates when I booked, Tourradar found a solution in no time... i love how kind and efficient they are!”

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Posted 4 years ago

“Very helpful and friendly staff. He answered already my queries regarding my upcoming tour.”

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Posted 4 years ago

“Prompt reply to emails Clear answers to questions Thank You Marco”

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Posted 4 years ago

“Easy and quick!”

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Posted 4 years ago

“I booked inka treasures in Peru with Tour Rader . The experience with regards to the detailing of the tour by email is very poor with no name of the hotel written on it. Also the itinerary doesn’t match the hotel booked . Totally bad experience . There is no communication between you & your international tour agency & the call centre. I would never recommend trips with anyone. There is a lot of communication gap. Very poor service & disappointed.”

Helpful Report

Posted 4 years ago

Hi Lalu, Thanks for submitting your review. We regret to hear that you're experiencing some on-tour concerns at the moment. We will reach out to you directly to discuss your issue further. Regards, The TourRadar Team

Posted 4 years ago

“quick details of the tour via email,,,, booking done instantly!”

Helpful Report

Posted 4 years ago

Hi there Joseph, Thank you for taking the time to review your booking experience! We will have a member of our team reach out to you directly to discuss any further feedback you may have. Best Regards, The TourRadar Team

Posted 4 years ago

“While the process of booking on line was not preferred, when speaking with a real person at Radar they were most helpful and courteous .”

Helpful Report

Posted 4 years ago

“Excellent responses from staff when I had questions”

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Posted 4 years ago

Hi there, Thank you for your review! As you are set to depart fairly soon, we have reached out to the tour operator to send over your trip vouchers. We will be monitoring your booking page in the meantime to ensure they are received. Your patience is greatly appreciated! Kind Regards, The TourRadar Team

Posted 4 years ago

“Easy website and great recommendations”

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Posted 4 years ago

“The staff at TourRadar were very helpful when I booked my family holiday, they were able to answer much needed questions regarding the holiday booking process, hope to use TourRadar again when we travel”

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Posted 4 years ago

“Response time to my questions was very good and, based on the information received, I booked the tour I had selected.”

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Posted 4 years ago

“The hardest part is choosing which tour to go on, after you have made your choice it is very easy”

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Posted 4 years ago

“The request was forwarded to Rabbie's Tours, who confirmed the booking within a few hours. Everything was handled efficiently.”

Helpful Report

Posted 4 years ago

TourRadar is rated 4.6 based on 6,711 reviews