TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

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English

“Clear site, easy to navigate and quick and easy booking process. Confirmation was received quickly and contact made by the tour company.”

Helpful Report

Posted 4 years ago

“Deceptive advertising the brochure said the tour starts and ends in BA but fails to tell you that you have make arrangements for three flights to do the tour”

Helpful Report

Posted 4 years ago

Hello Douglas, Thanks for taking the time to leave a review of your booking experience on TourRadar. We regret to hear that you felt the brochure was written in a way to deceive or mislead as that is truthfully, never ours nor the tour operator's intention! We recognize that some tour operators on our platform do not include domestic airfare and require travellers to make their own arrangements. To prevent uncertainty in such situations, we require tour operators to clearly state this in the ‘What’s Included’ section of the tour page. While this is stated on the tour page, we greatly appreciate your feedback and will shortly reach out directly to see if you have any other questions about your booking experience. Kind Regards, The TourRadar Team

Posted 4 years ago

“They were knowledgeable about the tour and bookings so all questions answered satisfactorily. Booking was straightforward.”

Helpful Report

Posted 4 years ago

“The website is easy to navigate; instant chart allowed questions answered quickly. Everything spelled out clearly.”

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Posted 4 years ago

“Booking experience was super-easy, quick and efficient. Both TourRadar and the tour company, in this case Rabbies, responded right away, confirming our booking and providing our confirmation with all the required deets. The process couldn't have been easier!”

Helpful Report

Posted 4 years ago

“First I was very unhappy about my booking experience since the booklet that you can download on Tourradar did not include all the information that is in the booklet which you get from the tour operator. E.g. there was no information about additional costs involved, weight limits for luggage etc. that you can not see from the booklet on Tourradar. The booklet from the tour operator you get only AFTER booking, so I was quite surprised about EXTRA COSTS and LIMITATIONS. Reaching out to Tourradar I got a feedback including an explanation and since they agreed that there was no price transparency, I got a price reduction. I appreciate that Tourradar took my concerns serious and acted accordingly. That's customer friendly. Thank you.”

Helpful Report

Posted 4 years ago

“It was very easy filling out the paperwork online and they responded quickly with any questions I had in regards to the trip. Biggest problem I had was choosing which trip to take! I have quite a few very interesting trips I plan on taking with this company.”

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Posted 4 years ago

“Good information about the tour”

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Posted 4 years ago

“Prompt response and easy to book”

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Posted 4 years ago

“Was able to complete the booking quickly and to my satisfaction via a phone cll to a very helpful young lady.”

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Posted 4 years ago

“Easy to book”

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Posted 4 years ago

“All of my questions and additional accommodations were taken care by our great consultant Dat. It's sure to be a great trip! A lot of the worry was taken away by the friendly and helpful staff.”

Helpful Report

Posted 4 years ago

“All started out well - tours were easy to find and the booking process was easy. I chose to pay a deposit and settle the balance nearer the time. Post booking communications were prompt and helpful. So far so good until I was contacted to say that there was a mistake on the price booked and that I would need to pay more....flights are already booked and therefore this leaves me in a difficult situation. Not off to a good start any more.”

Helpful Report

Posted 4 years ago

Dear Customer, Thank you for taking the time to share your feedback. We cannot see any communication indicating a price error in your booking page, and everything seems correct from our side. We will get in touch with you directly in order to understand who gave you this information and investigate what happened. We will make sure to get to the bottom of this and find a suitable resolution. Should you have any similar issue in the future, please feel free to contact our Customer Support team at any time - we are available 24/7 over the phone and live chat. Kind Regards, The TourRadar Team.

Posted 4 years ago

“After some dificulties booking online, Anthony was professional and gave me trusty feelings with the booking.”

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Posted 4 years ago

“easy, fast, reliable.”

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Posted 4 years ago

“Quick and effective. Great after service care and follow up.”

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Posted 4 years ago

“Excellent site and service for booking.”

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Posted 4 years ago

“I did a couple of mistake with the dates when I booked, Tourradar found a solution in no time... i love how kind and efficient they are!”

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Posted 4 years ago

“Very helpful and friendly staff. He answered already my queries regarding my upcoming tour.”