TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“easy to book”

Helpful Report

Posted 5 years ago

“Great selection of cruise, team very able and keen to help. One critic.....if I book a cruise which says availability......then there is a hold on cabins.....why does it take so long to remove a hold and actually find out if you get onboard. I understood you hold the cabins for only 48 hours! That part of the booking has really frustrated me.”

Helpful Report

Posted 5 years ago

Hello Terri, Thank you for your feedback, we've been happy to assist you with your booking and are pleased to see you're booked and confirmed to embark on your cruise! You raise a valid point regarding availability. As a marketplace, our displayed availability can only be as accurate as that of the operator. Having said that, we thoroughly understand the frustration that causes you, the customer, when you're looking for the perfect trip and assure you we are committed to improving this as a matter of priority, working closely with our cruise operators to enhance your booking experience. We hope you have a wonderful time on your trip and thank you, for choosing TourRadar. Happy Travels, The TourRadar Team

Posted 5 years ago

Hi Terri, Thank you very much for taking the time to write us a review! TourRadar works with over 2,000 different tour operators with 37,000 tours worldwide to bring you the biggest selection of scheduled, multi-city group tours. If a passenger has a hold directly with the tour operator and wishes to swap their hold to TourRadar it can take time to complete the swap. In order for TourRadar to process a hold or booking swap, we need to directly contact the tour operator. Depending on where the tour operator is located there can be a timezone difference, which can influence the hold swap time. We appreciate your feedback and thank you for choosing TourRadar! Kind regards, The TourRadar Team

Posted 5 years ago

“Overall the booking was easy, except for the confusion about the First, Middle & Last name, as usually Chinese do not have middle name. The other confusion was about the booking of the arrival & departure transfer, I did not understand that the booking goes by per car booking instead of per person. Luckily the Tourradar staff emailed me to inform, thanks for the good service. I have chatted with a Tourradar staff, Jarrad prior my booking, he was friendly and responsive towards my queries. The tour filters are well thought of, it helped me to narrow my search effectively.”

Helpful Report

Posted 5 years ago

Hello Bee, Thank you for your valuable feedback! We've taken the points you've raised on board and are committed to continuously improving your booking experience. We're delighted to hear you've enjoyed using the site to search for your perfect tour and that you found our Travel Experts helpful in assisting with your travel plans. Wishing you an unforgettable trip! The TourRadar Team

Posted 5 years ago

“They provide many different tours and spell out the day to day itineraries for each. This allowed for great comparisons and we were able to zero in on what worked best for us.”

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Posted 5 years ago

“Quick responses. Good knowledge of tours. Would appreciate having a single contact person.”

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Posted 5 years ago

“Everything was very easy and confirmation came within one day.”

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Posted 5 years ago

“The booking was handled efficiently and my queries were answered promptly and satisfactorily.”

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Posted 5 years ago

“The booking was quick and hassle free. I got confirmation straight away!”

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Posted 5 years ago

“Booking experience was good. The system is user friendly and assistance is just a chat away.”

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Posted 5 years ago

“It was a good experience selecting and signing up for the tour. The trouble I am still having is buying insurance for the trip. I tried numerous times but the site is not responding correctly, asking some questions several times even though I had already filled in. I still have not bought the insurance coverage yet. Dorothy Zane”

Helpful Report

Posted 5 years ago

Hi Dorothy, Thank you for taking the time to leave us a review! We can see that one of our agents sent you some information and a link to purchase travel insurance. This link is connected to the TourRadar website and is powered by a third party company that we recommend to all our travellers. We are sorry to hear that you are having issues with this. We definitely want to get you insured for your upcoming trip and will follow up with you directly via your booking page so that we can get this all sorted for you. Thanks so much for choosing TourRadar - We will be in touch shortly! Kind regards, The TourRadar Team

Posted 5 years ago

“My booking experience of my TourRadar presented no problems. However, I was appalled that the tour-recommended insurance for travelers over 70 costs almost $200 more than that available for travelers younger than 70. That is blatant age discrimination. The tour is advertised as suitable for people between ages 15 and 99. I am in excellent health and resent being punished for my seniority instead of rewarded for my good condition at my age.”

Helpful Report

Posted 5 years ago

Hi Shelley, We appreciate you taking the time to provide us with your feedback. Here at TourRadar, we do not sell travel insurance ourselves but have a company that we recommend to all our travellers. Many travel insurance companies do not sell insurance to travellers past a certain age, so travel insurance does tend to cost a bit more for passengers ages 70 or above. We always encourage our travellers to explore all their insurance options and choose a company best suited to their needs and budget. We wholeheartedly agree that touring is for all ages and commend you for getting out there to see the world! We hope that you will continue to consult us for your touring needs and if you have any questions at all, please do not hesitate to get in touch with us via phone or live chat, where we are available 24/7. Thanks for choosing TourRadar. Kind regards, The TourRadar Team

Posted 5 years ago

“At first I was a bit confused about the relationship between Tourradar and Portugal Travel who is the provider of the cruise service. I've received correspondence from both Portugal Travel and Tourradar. Perhaps the connection between Tourradar and the tour agents they work with needs to be clear. Otherwise the booking experience was good”

Helpful Report

Posted 5 years ago

Hi Paul, Thank you for reviewing TourRadar's customer service experience and providing insight into your booking experience. TourRadar works with over 2,000 different tour operators with 37,000 tours worldwide to bring you the biggest selection of scheduled, multi-city group tours. TourRadar is the booking platform; we specialise in assisting you to book the tour. TourRadar overlooks all passenger enquiries and bookings. We mainly respond to payment and service enquiries. Portugal Travel is the tour operator; they run the tour and therefore respond to specific tour enquiries where we may not have all the answers. If you have any further questions please do not hesitate to contact us. Thank you for choosing TourRadar! Best regards - The TourRadar Team!

Posted 5 years ago

“Easy to use and very extensive range of your area covered. The help desk persons are always cooperating.”

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Posted 5 years ago

“Everything is all right!!!!”

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Posted 5 years ago

“Kimberlie was fantastic. She really helped to narrow down which tour we wanted and offered great suggestions. Her inside information was very helpful and appreciated.”

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Posted 5 years ago

“I was disappointed that trip insurance was not available because of my age and also that there was no assistance beyond a website reference for airfare. I was expecting a full service travel company.”

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Posted 5 years ago

“We booked the Tour du Mont Blanc Hotel Trek through tourradar last fall. The booking was smooth and when there were glitches their staff was very prompt and helpful to a point. In the spring we heard through a friend that our tour was cancelled and no one from Tourradar or Exodus had contacted us. You can imagine our dismay. We had to rebooked dates of the trip, airlines, transports, hotels etc. The main problem is that no one accepted responsibility. Yes they were very apologetic but it took us many emails to have SOME of the additional fees taken care of. Again, everyone was very apologetic but that only goes so far. Even though I had emails saying that the trip was confirmed they said it was not and that we should have waited to book flights etc. When you are wrong-just say so. I may use them in the future but I now know that I need to verify the confirmation of the trip with the actual trip operator.”

Helpful Report

Posted 5 years ago

Hi Jill, Thank you for taking the time to provide your feedback. While we are glad to hear that we have been prompt and helpful in the early stages of your booking experience, we regret to hear that the later stages were not as smooth upon learning that your tour departure has been withdrawn. While disappointing, tour operators may sometimes have to withdraw tours due to operational reasons. For this reason, we do not recommend that travellers purchase flights until a departure is guaranteed. As per our correspondence, it also looks like we have communicated your concerns to the operator and increased your TourRadar Savings to help offset some costs you’ve experienced with the changed departure. We hope that despite this setback with your booking that you were able to enjoy your tour. Thanks again for providing your feedback. Kind regards, The TourRadar Team

Posted 5 years ago

“Everything went smoothly. The description of the trips was very clear and appreciated.”

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Posted 5 years ago

“All good.”

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Posted 5 years ago

“The experience was good. Your agents were readily available, knowledgeable, and helpful (although the tour companies were not as quick).”

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Posted 5 years ago

TourRadar is rated 4.5 based on 6,721 reviews