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TourRadar Reviews

4.6 Rating 6,711 Reviews
91 %
of reviewers recommend TourRadar
Company Reviews Metrics Info
4.6
Based on 6,711 reviews
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.4 out of 5
Returns & Refunds
Refunds Process
Difficult
Read TourRadar Reviews

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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Julie M
Verified Buyer
“Very easy to book and response was very quick”
Helpful Report
Posted 4 years ago
Shinichi
Verified Buyer
“Very easy to find tours from multiple tour operators.”
Helpful Report
Posted 4 years ago
Mike
Verified Buyer
“Very easy to book”
Helpful Report
Posted 4 years ago
Lynn
Verified Buyer
“I've used TourRadar to find my last three tours as they bring all the best tours from most companies into one place making it easy to find what you are looking for”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“Booked on a Sunday afternoon and booking was confirmed next business day. Great booking experience! Thank you!”
Helpful Report
Posted 4 years ago
Anna
Verified Buyer
“I appreciate being able to book multiple spots, for myself and my friends, and also having options for when I pay!”
Helpful Report
Posted 4 years ago
Cathy
Verified Buyer
“The one thing we hate is that the operator of the tour is NOT allowed to accept our credit cards for the monies that you want to collect for the extra sites and meals, etc. It is the most annoying thing to try and find a bank in the Country you are in that will give you a hand. Then most times you take too much money home and have to get rid of it all over again. We think you could do 100% better in that department. Also, sometimes we want a little extra time...and we have to be kept on a strict routine. It is hard when you are older. The last is that you will NOT allow the physical disabilities that we get in older years and so NO wheelchairs are allowed...and yet there is a person with us to push it, and help us along. We need to be INCLUDED, not EXCLUDED!!! This last complaint is the worst.”
Helpful Report
Posted 4 years ago
Hello Cathy, Thank you for leaving a review about your booking experience with TourRadar. We regret to hear that you have concerns with the tour operator. Most optional extras will be paid to the tour guide in cash as this will need to be paid straight to the local services. We would recommend that you have a look at the optional extras before you depart to help determine how much cash to bring with you. The benefit of group touring is that you have the tour guide available to assist you with any support you need. We can see that you have asked on your booking conversation page if a wheelchair is allowed, and we have yet advise if this will be ok. We will get in touch with the tour operator to confirm this for you. We will shortly reach out directly to go over your concerns about your trip and any further feedback you have. Kind Regards, The TourRadar Team
Posted 4 years ago
Pamina
Verified Buyer
“TourRadar were excellent. They responded to my online query via the chat function on their website immediately and processed my booking very promptly. Great Service!”
Helpful Report
Posted 4 years ago
Andrew C
Verified Buyer
“Easy to use, quick, good response”
Helpful Report
Posted 4 years ago
Geoff
Verified Buyer
“Booking was seamless. All inquiries answered clearly and promptly. Recommend.”
Helpful Report
Posted 4 years ago
Susan
Verified Buyer
“Clear site, easy to navigate and quick and easy booking process. Confirmation was received quickly and contact made by the tour company.”
Helpful Report
Posted 4 years ago
Douglas
Verified Buyer
“Deceptive advertising the brochure said the tour starts and ends in BA but fails to tell you that you have make arrangements for three flights to do the tour”
Helpful Report
Posted 4 years ago
Hello Douglas, Thanks for taking the time to leave a review of your booking experience on TourRadar. We regret to hear that you felt the brochure was written in a way to deceive or mislead as that is truthfully, never ours nor the tour operator's intention! We recognize that some tour operators on our platform do not include domestic airfare and require travellers to make their own arrangements. To prevent uncertainty in such situations, we require tour operators to clearly state this in the ‘What’s Included’ section of the tour page. While this is stated on the tour page, we greatly appreciate your feedback and will shortly reach out directly to see if you have any other questions about your booking experience. Kind Regards, The TourRadar Team
Posted 4 years ago
Marianne
Verified Buyer
“They were knowledgeable about the tour and bookings so all questions answered satisfactorily. Booking was straightforward.”
Helpful Report
Posted 4 years ago
Cindy
Verified Buyer
“The website is easy to navigate; instant chart allowed questions answered quickly. Everything spelled out clearly.”
Helpful Report
Posted 4 years ago
Karen
Verified Buyer
“Booking experience was super-easy, quick and efficient. Both TourRadar and the tour company, in this case Rabbies, responded right away, confirming our booking and providing our confirmation with all the required deets. The process couldn't have been easier!”
Helpful Report
Posted 4 years ago
Benjamin
Verified Buyer
“First I was very unhappy about my booking experience since the booklet that you can download on Tourradar did not include all the information that is in the booklet which you get from the tour operator. E.g. there was no information about additional costs involved, weight limits for luggage etc. that you can not see from the booklet on Tourradar. The booklet from the tour operator you get only AFTER booking, so I was quite surprised about EXTRA COSTS and LIMITATIONS. Reaching out to Tourradar I got a feedback including an explanation and since they agreed that there was no price transparency, I got a price reduction. I appreciate that Tourradar took my concerns serious and acted accordingly. That's customer friendly. Thank you.”
Helpful Report
Posted 4 years ago
Amanda
Verified Buyer
“It was very easy filling out the paperwork online and they responded quickly with any questions I had in regards to the trip. Biggest problem I had was choosing which trip to take! I have quite a few very interesting trips I plan on taking with this company.”
Helpful Report
Posted 4 years ago
Ricardo
Verified Buyer
“Good information about the tour”
Helpful Report
Posted 4 years ago
Pauline
Verified Buyer
“Prompt response and easy to book”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“Was able to complete the booking quickly and to my satisfaction via a phone cll to a very helpful young lady.”
Helpful Report
Posted 4 years ago
TourRadar is rated 4.6 based on 6,711 reviews
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