TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

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English

“Took me about then minutes to book the tour. If you have passport information handy you can enter that at the same time. They seem to be on top of things.”

Helpful Report

Posted 5 years ago

“It is easy to understand the itinerary. If you have any questions , the services' response is quickly . The booking experience is good for me.”

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Posted 5 years ago

“Great choice of trips and the customer support is awesome. They were able to answer all my questions and help me find the right trip for me.”

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Posted 5 years ago

“booking was super easy and the customer service rep I called was incredibly helpful! definitely recommend !”

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Posted 5 years ago

“Easy and simple. Tourradar kept me informed throughout the process. Next step the actual travel!”

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Posted 5 years ago

“I didn’t get a response from tour radar about booking confirmation in 48 hours as promised”

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Posted 5 years ago

Hello Leone, Thank you for taking the time to leave a review of your booking experience. When a booking is placed, tour operators must check with their local operations team to verify that all tour components can be arranged. For this reason, we advise travellers that they likely will receive a booking update within 48 hours or longer if the booking is placed on a weekend. While we regret to hear that we may have mismanaged your expectations about the confirmation process, we are delighted to inform you that your booking was actually confirmed on the same day it was placed! We hope this provides you with relief and will reach out directly for any additional feedback or questions you may have about your booking experience. Kind Regards, The TourRadar Team

Posted 5 years ago

“Very prompt to reply any query”

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Posted 5 years ago

“The website is very user friendly and I received the confirmation straightaway.”

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Posted 5 years ago

“TourRadar was super responsive to my inquiries and confirmed my booking quickly. I'm really looking forward to this trip!”

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Posted 5 years ago

“Found the exact trip that I wanted. Reached out via chat twice, and questions were answered in a timely manner.”

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Posted 5 years ago

“I loved being able to see all tours and details of each one, all at one place. I booked my tour and feel like I got all the information I needed. Thank you!”

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Posted 5 years ago

Hi there Nancy, Thank you so much for your review! Here at TourRadar, we'd like to think that we are a one-stop-shop for touring and are so pleased to hear that you found our website helpful for comparing and booking multi-day tours. We hope we can continue to be your preferred choice for booking life-changing travel experiences and look forward to continuing to serve you. Best regards, The TourRadar Team

Posted 5 years ago

“Just did the first step; payment by credit card without surcharge (unlike so many others) is very convenient!”

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Posted 5 years ago

“The Tour Radar consultant assured me that the Click Tour I was booking would pick me up on the first day of the tour at my hotel. After I booked the hotel I was told that I would have to travel 20 minutes in ?Tel Aviv at 7:00 in the morning to another hotel in order to be picked up. Very poor coordination!”

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Posted 5 years ago

Hello Alan, Thank you for taking the time to leave a review about your experience. We regret to hear that you felt mislead with the information provided to you. We can see that Click Tours has sent over your final trip information containing all the information details for your upcoming trip. We will be in touch directly to gather some more detail about your booking experience and provide any assistance required. Kind Regards The TourRadar Team

Posted 5 years ago

“Very efficient.”

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Posted 5 years ago

“The staff were excellent. Kind and patient. A level of service seldom found today.”

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Posted 5 years ago

“What's to tell? i booked online”

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Posted 5 years ago

“Jesse was very helpful & worked with me to put a 48 hour HOLD on a cruise I wanted to take with a friend, so that I could discuss it with her. However, when I was ready to book it, it took three hours ... the whole booking had to be split in two so that my friend & I could pay our separate shares &it could only be done at HQ; I could not do it online. Then he needed us on a conference call but I don't know how to set that up so I asked him to do so & he was tied up with another traveler. It was getting down to the wire when another associate, Bek, finally called & we were able to get everything finalized.”

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Posted 5 years ago

“Very informative, and explained in detail answers to all my questions. Can't wait this is my very first tour ever!!! Thanks”

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Posted 5 years ago

“Very straight forward”

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Posted 5 years ago

“The booking process is pretty smooth and the staff in charge is quite helpful in all”

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Posted 5 years ago

TourRadar is rated 4.5 based on 6,721 reviews