TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Tuve que intentar 3 veces hasta conseguir la reserva. Por teléfono comunicarse con usted es imposible.”

Helpful Report

Posted 5 years ago

Hello Norbert, Thank you for your review, we're glad we were able to talk you through the booking process and your booking is now confirmed! Happy Travels! The TourRadar Team

Posted 5 years ago

“When booking the trip I was pleased that my questions were answered promptly.”

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Posted 5 years ago

Hello Sylvia, Thank you for your review, we're always happy to help! If there is anything more we could be doing to improve your booking experience, please do let us know. Happy Travels, The TourRadar Team

Posted 5 years ago

“Ad failed to indicate that trip insurance was required for the tour, something that we have not been required to purchase on any other tour we've taken (4-5 overall). But my feedback on this subject was well received and I was told that, henceforth, mention of the insurance requirement would be included earlier in the process.”

Helpful Report

Posted 5 years ago

Hello Ralph, Thank you for your review. We'll reach out to you directly to discuss your feedback on the usability of our booking confirmation page as we're keen to understand more about the difficulties you've had. Regarding travel insurance, it's true that many tour operators have minimum insurance requirements for you to join their tours. While we strongly recommend a comprehensive travel insurance policy for all travellers (covering illness, theft, broken/damaged items etc,), many operators have rather basic minimum requirements for traveller insurance, requiring just the basics of emergency medical and repatriation during your time on their tour. What many travellers often don't realise is, they may be covered for these fundamental basics by their credit card company or their private health insurance. Of course, each and every insurance policy is different, and they vary greatly from one country to the next, so it's important every traveller checks this thoroughly before making a decision to purchase or opt out of an additional comprehensive travel insurance policy. We look forward to hearing more of your feedback Ralph, thanks again! Happy Travels, The TourRadar Team

Posted 5 years ago

“Very slick booking experience through website. Not immediately apparent how to enter other travelers details but quickly resolved.”

Helpful Report

Posted 5 years ago

Hi Anthony, Thank you for taking the time to leave a review and glad to hear you had a pleasant booking experience. We will be in touch shortly for any additional feedback or questions about your tour. Kind Regards, The TourRadar Team

Posted 5 years ago

“Thanks for getting in touch and addressing our problem. Will certainly recommend tour radar.”

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Posted 5 years ago

Hi Tong, Thank you for your review. The confirmation of your booking was sent to you a few days ago, but as we discovered from our conversation today, these emails were for some reason not received on your end. We are glad that this has now been resolved and we look forward to assisting you up until your tour departure! Kind regards, The TourRadar Team

Posted 5 years ago

“Page was easy to navigate and sorted the trips very well to find what I needed.”

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Posted 5 years ago

“I didn’t really understand why I had to enter all the info you wanted, twice. I have done it though and the flight section was a little difficult at first but once I understood, it was fine.”

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Posted 5 years ago

Hi Margaret, Thank you for booking with TourRadar! We would also like to thank you for taking the time to leave this review. At this stage, for the particular tour you have booked we do require that our travelers complete their details in full with both TourRadar and directly in a portal linked to the tour operator. The tour operator requires the details to be completed by the passenger directly rather than TourRadar which is why there are two stages. We do apologize for any inconvenience and we certainly appreciate the time you have taken to complete your details on both platforms. We would like to inform you that we are working towards a more streamlined process where travelers will only have to complete their details once. We look forward to assisting you up until your tour departure! Best regards, The TourRadar Team.

Posted 5 years ago

“Easy to clarify issues with assistants by phone and easy to book on the website”

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Posted 5 years ago

“The website was easy to use; it was pleasant to deal with the tour guides, the instructions were clear.”

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Posted 5 years ago

“Very nice experience. Continuous communication is there. Definitely recommend to my group.”

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Posted 5 years ago

“I think your work was quick and accurate. l have been irritated because my booking for my trip was late before and too bad.”

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Posted 5 years ago

“I found the website easy to use with filters for month of travel, number of days, country and type of holiday. We did go a bit back and forth booking as the first selection was geared for a younger traveler with dorm rooms rather than hotel rooms. This may have been clearer if indicated in the description of the holiday. We then found a second tour with the same features and stops we were looking for and booked that literally the next day. I was happy with the quick communication from the TourRadar staff with our first choice, and they were easy to deal with for making the changes.”

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Posted 5 years ago

“Easy and promptly”

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Posted 5 years ago

“For a 85 year man, the booking on line was reasonably easy to use.”

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Posted 5 years ago

“I found it very easy to book a tour with TourRadar. They were very helpful in providing information about the tours as well as flight information.”

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Posted 5 years ago

“The website is easy to use. The river cruise travel agent Jesse was very helpful, pleasant, patient, affable and very informative! I appreciated his tips on my trip, his knowledge and his general demeanor! My emails and messages were answered promptly. Jesse is certainly an asset to your team! I was happy with my “Price Match” experience and how quickly I got a new quote after I submitted the quote from the other tour company! The only issue with your company is before I began to talk with Jesse on a regular basis; as I was talking to whoever answered the phone the background noise was unbelievable! I could hear laughing, personal conversations; which is very distracting! I do not see how the agents speaking to customers can concentrate because it bothered me and sometimes I had to ask for the information again because I couldn’t understand them over the background chatter.”

Helpful Report

Posted 5 years ago

Hello Virginia, Thank you for your feedback, we're glad we were able to assist with getting you the best price on your chosen trip! Thank you for bringing the issue of sound quality to our attention. We're looking into what might have caused this in order to avoid this happening in the future. Have a wonderful trip! The TourRadar Team

Posted 5 years ago

“So far, good service”

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Posted 5 years ago

“Jesse was an excellent agent. He handled my finding a cruise in a tight market and went out of his way. We are very pleased with with the cruise and cabin choice he found us. Is perfect. Glad I found your agency on line.”

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Posted 5 years ago

Hi Diana, Thank you for submitting a review. I have passed your comments to Jesse and he is delighted to hear such positive feedback. At TourRadar, we are passionate about building connections with our travellers, recognizing their travel needs and finding the right tour. I am pleased to hear you are confirmed on this incredible river cruise Diana, wishing you a memorable experience on your voyage, and thank you again for the kind words and for sharing your booking experience with us! Kind regards, The TourRadar Team

Posted 5 years ago

“Easy to use. I would recommend some additional filter features such as "group size.". (ie: 30)”

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Posted 5 years ago

“Before I even booked my tour the chat specialists was super helpful. I found out that one of the trips on my wish list was discontinued, but it was super easy to find another one I’d enjoy just as much - website was very user friendly.”

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Posted 5 years ago

TourRadar is rated 4.5 based on 6,721 reviews