TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

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English

“Booked a river cruise but then was told that the tour was in german only so rebooked for a later tour. Maybe the fact that it was monolingual and not in english should have been included in the information about the tour. However TourRadar were very helpful in the rebooking and answered all questions we had swiftly and efficiently.”

Helpful Report

Posted 3 years ago

“Booking was easy. Had a problem with my card and used on-line chat with Kassy who was very knowledgeable and helpful.”

Helpful Report

Posted 3 years ago

“I booked and paid for a tour and was told that the cruise part was canceled. Well that was not the tour I booked and I would not have booked it and paid for it. Then they tried to get me a tour that that was more expensive and I would have to book multiple boat trips. Of course I said no and asked for my money back and my credits I had built up. I got my momey back but was told I would not get my 400 dollar credits back. Why am I being penalized for something out of my control. I need to get my credits back. Very poor service.”

Helpful Report

Posted 3 years ago

Hi Paul, Thank you very much for taking the time to leave a review and share your feedback. We are discouraged to hear that you had to cancel your tour and that the process did not go as smoothly as you had hoped. However, we are thrilled to see that a member of our team was able to assist you in reaching your preferred outcome. We remain available to you within your personal booking conversation page online for any further questions and hope to assist you in travelling again in future. Kind regards, The TourRadar Team

Posted 3 years ago

“So far, so good :-) however communication between the tour group seems to be a little confusing about the price. On the information it says the Navajo tour is included but in email communication It says the price is $70? They prices for optional tours seem to be misleading. They have been very prompt in responding to questions though and I am waiting to hear back :-). Be advised to also check on any change to pick up location at the start of the tour. I’ve been very pleased overall but of course some answers have been a little confusing. To avoid misunderstandings, do your homework and ask questions. I’m thinking this is going to be a great tour. Will provide more feedback as I go along!”

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Posted 3 years ago

“Very easy to follow and quick. Looking forward to our trip next year.”

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Posted 3 years ago

“Easy to book. Had direct contact with the Tour provider. Easy to use.”

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Posted 3 years ago

“Tour was well organized and had overall good experience. I Loved all the sites we have visited & thought the hotels we stayed in were of a good standard. Trip date: August 2021”

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Posted 3 years ago

“It’s really really easy first of all..!! Everything is in detail that u need not search for anything..!! this is my first time booking an tour in TourRadar ..!! Very much impressive thing is Customer support.!!! Tooo goood..!!!”

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Posted 3 years ago

“Booked this tour online, nice and simple”

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Posted 3 years ago

“We reviewed the itinerary for a New England Color Tour, liked and pressed BOOK IT. We have gotten confirmation and updates and links to more details. It was very easy!”

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Posted 3 years ago

“TourRadar are "simply the best". They are prompt in their correspondences with clients, requesting specific information and then providing you with everything you need to know and then more. Due to this "abnormal" time we find ourselves in, TourRadar went above and beyond what would be expected to accommodate my request for an eleven day tour of Armenia. Magnificent, and we haven't even started our tour yet...”

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Posted 3 years ago

“Having trouble finding it inery & insurance”

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Posted 3 years ago

“Really helpful and friendly staff. Would recommend this company.”

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Posted 3 years ago

“Booking process was great. Responses were quick. All of my questions were answered and requests customized and accomodated.”

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Posted 3 years ago

“Great back and forth through the messaging app! Only bummer was no options on the travel insurance for "cancel for any reason".”

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Posted 3 years ago

“Website is easy to follow. Questions are answered promptly.”

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Posted 3 years ago

“Tour Radar representative was very helpful in making changes to my travel plans.”

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Posted 3 years ago

“Booking was easy. Paying was mega difficult. In the end I had to go to my bank and have them do it for me.”

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Posted 3 years ago

“TourRadar personnel have been very helpful and accommodating. We are now able to receive alerts and print all the information we wanted.”

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Posted 3 years ago

“Super easy with PayPal checkout”

Helpful Report

Posted 3 years ago

TourRadar is rated 4.5 based on 6,721 reviews