TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“All went smooth.”

Helpful Report

Posted 5 years ago

“Booking the experience was very easy and straight forward. I feel that the categorization of the tours was not very accurate and it would be great to have the chance to have a way to compare the tours once you narrow down the choice. It took a while for me to decide which tour to take until I actually created an excel file with the options.”

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Posted 5 years ago

“I’m happy because they did everything to correct the mistake with my reservation and they contacted me to try to understand what’s happened. Nice from you ! I will not hesitate to book an activity with your company if I need to.”

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Posted 5 years ago

Hello Nina, Thank you for your review, we are glad we could resolve the issue! Following your feedback, our technical team could find out what happened and correct this bug - so thank you for helping us to improve our platform. We would be more than happy to welcome you for your next adventure. Kind Regards, The TourRadar Team

Posted 5 years ago

“Booking online is Very easy. I have been messaging back and forth for over a month. The only thing I wish is that they had a 1-800 number. Hany has been very quick to respond to all my questions.”

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Posted 5 years ago

“easy to do online”

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Posted 5 years ago

“The best of Portugal tour in 11 days covers the most important sites in Portugal. I find also very scenic places like Algarve, Porto, Coimbra etc. I am looking forward to my trip.”

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Posted 5 years ago

“The company who offered this tour was at a higher price and charged for using credit cards. When I contacted them twice by email and after hours phone message. They still did not respond. I then found the same tour on tour radar at a lower cost and no credit card fees. Overall saving of $400/ couple”

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Posted 5 years ago

“I did not find any hardships when I booked my tour online. The problem arose when I clicked on the booking confirmation email to view it. There was a problem viewing the booking that I emailed the customer service about it for several times but the problem persisted. The booking details would not show.”

Helpful Report

Posted 5 years ago

Hi Azucena, Thank you for taking the time to review TourRadar. Our Tech Team has recently updated the booking system to increase optimisation. The booking details page is therefore displayed differently to old bookings and we are sorry if this has caused some confusion. A member of TourRadar's Customer Relations Team has reached out to you on your booking to clarify the new location of the booking confirmation details. Best regards, The TourRadar Team

Posted 5 years ago

“It was a fun & easy booking experience, can’t wait till I go on this trip!”

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Posted 5 years ago

“Fine, and very quick.”

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Posted 5 years ago

“The online messaging is excellent and my queries were answered swiftly. The first time I telephoned I had no problems at all and the agent was very helpful. However, when I phoned to book I had a dreadful connection. It kept breaking up and when the agent was speaking it seemed as though 20 others were also talking which made it very difficult to hear what was being said. Really I should have re-dialed but I persevered and managed to get the booking completed.”

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Posted 5 years ago

Hello there Shelagh, Thank you for taking the time to write us a review. We are so sorry to hear that the phone connection wasn't superb and are looking into what may have gone wrong here as we definitely want to prevent similar future occurrences! We are very glad to know that you managed to get the booking submitted and are glad that you've chosen TourRadar for your touring needs. Should you need anything at all, please do not hesitate to reach out to us either by phone or live chat. We are available to assist you 24/7! Kind regards, The TourRadar Team

Posted 5 years ago

“Great booking site that enables you to find your perfect tour by applying a variety of filters. Tour descriptions are quite good. If you find details are missing, contact the tour operator. In my case, the replies came fast and with the required information. I especially liked the PayPal option to book my tour.”

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Posted 5 years ago

“They were helpful and expedited our booking”

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Posted 5 years ago

“We came upon tourradar by chance, having been completely unaware of their existence. Enquiries to Regina river cruises directed us to your site for booking. We live on the Gold Coast and were able to ring Brisbane to ask some questions, all attended to well by Alana. Deciding to book the tour, we went ahead and started the online process. The quoted tour price was incorrect so an online chat with Max rectified that problem. We then found we could not go past booking the cabin as it would not let us select our cabin type. Again, Max to the rescue. Then, the final payment, after the deposit, was showing as incorrect. Max referred us to Jesse who rang me and sorted out the problem. On his screen the correct amount was showing up but not on ours. Just a little technology glitch. So what should have been a simple booking became a little long winded. We may have grey hair but we are used to making bookings and payments online so we're expecting it to be easy! With the help of the three lovely Canadians, it was sorted and we are looking forward to our trip next year. We will of course give you another review afterwards and let's hope it will be favourable.”

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Posted 5 years ago

“The website is very user friendly and it took few steps to make the booking. Also it includes all the relevant information required for the trip.”

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Posted 5 years ago

“As I had already completed a trip with Tour Radar last year I had no hesitation with using them again. I found their Trans Siberian Train trip well organised and quite well priced compared to others on the market. This tour also is competitively priced and am so looking forward to my first visit to Myanmar. Booking this trip has been simple and confirmation was received very quickly.”

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Posted 5 years ago

“It's been a pleasure booking with TourRadar. The online chat facility has been very helpful and we have found it very easy to ask and receive information.”

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Posted 5 years ago

“Good service and professionalism.”

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Posted 5 years ago

“Relatively easy. I wish we could filter out tours that have a single supplement.”

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Posted 5 years ago

“Both Tour Radar and Bamba (their subcontractor) have been very supportive and cooperative in answering questions and helping me to book my trip”

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Posted 5 years ago

TourRadar is rated 4.5 based on 6,721 reviews