TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

Visit Website

TourRadar 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Great Job! I like their service!”

Helpful Report

Posted 8 years ago

Thank you so much! We like your style and appreciate your lovely feedback :) Thanks Carly

Posted 8 years ago

“I was lucky enough to win a credit on a tour through one of TourRadar's facebook caption this promos. When I won, I did a little happy dance, immediately followed by the dread of, "oh I wonder if this is one of those things where they make it so hard to claim the prize that they don't have to fork it out" Well I couldn't have been further fro the truth, Carla emailed me straight away saying to have a look and let her know when I wanted to book and they'd apply the credit. And just like that (well once I got some more leave from work!) They sent the link with credit applied. Just so easy! You can tell you're dealing with real people not computers or mass trained mindless customer service reps.”

Helpful Report

Posted 8 years ago

Nicole, you are a delight. Our (very real!) support team were so thrilled to read your lovely review and very glad we were able to help you book your dream trip. Thank you for sharing your experience and we hope you have a lovely trip! Kind Regards Carly

Posted 8 years ago

“Tour radar"s customer are very kindly and given a good respond to answer my question”

Helpful Report

Posted 8 years ago

Thank you Eva for such lovely feedback, we really appreciate it and will be sure to pass it along to the team! Kind Regards Carly

Posted 8 years ago

“I received slot for the money. Too many hours Ina bus. Especially 2 days Also let us out for 1 1/2 hrs in a town on a Sunday right after we had breakfast that was closed except for coffee. Shops and restaurants”

Helpful Report

Posted 8 years ago

Hi Linda I'm sorry to hear your tour experience was not as you expected, did you speak to your tour leader directly or contact the tour operator regarding your feedback? As the booking site we unfortunately cannot control your experience while on tour, however we will always do everything we can to support you throughout the booking process and after the trip. If you would like to lodge a formal complaint about your tour we will be happy to speak to your tour operator on your behalf regarding your concerns. One of our agents will be in touch via your booking conversation to assist with this! Kind Regards Carly

Posted 8 years ago

“Customer service handle my tour really well. They did not get the selected dates i requested, but was helpful on getting dates around the date i requested or near it. Price of the trip was very well reasonable pricing compared to the tour provider site.”

Helpful Report

Posted 8 years ago

Thank you for the lovely feedback Suraj, I'm glad we were able to exceed your expectations in regards to pricing and hope you will have a fantastic trip!

Posted 8 years ago

“very helpful with all questions asked and getting back to me with information was very fast”

Helpful Report

Posted 8 years ago

Thank you Kasia, we're pleased you enjoyed your experience!

Posted 8 years ago

“The organisation took my two payments but then sent multiple emails saying the payments hadn't been received. I sent them emails each time clarifying that the payments had indeed been made and had left my account but they then proceeded to cancel my trip. They showed a lack of interest and care and it is very disappointing.”

Helpful Report

Posted 8 years ago

Hi Coilete It was a pleasure to speak with you today - I'm glad we were able to resolve the confusion over payments and that you are excited for your upcoming trip! As discussed, it seems you were in contact with Expat Explore directly which may have caused the mix-up on your booking, but I can assure you your booking through TourRadar is 100% confirmed and you will have an incredible trip. Thank you for taking the time to speak with us and we're glad to have you as a happy customer. Kind Regards TourRadar

Posted 8 years ago

“The chat feature is very helpful and all staff I spoke to were extremely knowledgeable and helpful. Will book again!”

Helpful Report

Posted 8 years ago

Hey Cindy We're pleased to hear we will be able to help you again! Thank you for your kind words and lovely review. We'll speak soon about your next exciting trip :) Cheers Carly

Posted 8 years ago

“I love the way Carla responded. It was quick and extremely useful.”

Helpful Report

Posted 8 years ago

Hey Thong We love Carla's dedication to customers too! Thank you for sharing your positive experience and we hope you have a great tour. Kind Regards Carly

Posted 8 years ago

“So far everything has worked great.”

Helpful Report

Posted 8 years ago

Glad to hear it Vaughn, hope you enjoy your trip!

Posted 8 years ago

“First time user, yet to travel. Found a tour that seems to be what we were looking for at a very reasonable price. Being able to compare companies was useful. First customer service contact didn't follow up my request but the second call had it sorted and we booked. Confirmation came within 24 hours. Would use again.”

Helpful Report

Posted 8 years ago

“This was my bucket list tour of Europe (which I had visited many times before but not in the past 30 years) and I wanted to revisit some of my favourite places. I could not have asked for a better holiday. Time was short but we made the best use of it and did the premium attractions in each city. The photos will keep me warm for a few years and some of the 52 new friends I made will last a life time. There is very little I could fault: the tour guide was sensA ational, the coach and the driver were safe and caring, the food was so-so (We dined out on own most days) but some hotel could do with a little upgrading. Some of the bathrooms were not big enough for the proverbial headless chook (chicken, if You are not Aussie). Charge a little more, get a better room. A couple more days in Paris and Room would have been sensational, time to experience the music and dance would have been heavenly... even for someone past 72.”

Helpful Report

Posted 8 years ago

“Booked a seven day cruise / sail around the lovely island in southern Croatia . Waited in harbour for over an hour on one last couple to arrive, they blamed taxi taking them to wrong harbour ? . First words to them, welcome aboard, their answer You Scottish, we don't like scotch, after laughing it off by Now you don't mean that that do you and seeing the shock on their face, and explaining scotch is a drink not Scots. Later on the complained continually through out cruise from the screw drinking during breakfast , all be it 1/2 pint of beer”

Helpful Report

Posted 8 years ago

“My tour decreased in price after I had purchased it which is a little bit annoying, other than that I had good customer service which answered my questions quickly.”

Helpful Report

Posted 8 years ago

Hey Claire, thanks for the feedback, sorry to hear the tour operator changed prices after you booked. Unfortunately we have no control over their sales, but with your TourRadar credits hopefully we can save you some $$$ on future bookings!

Posted 8 years ago

“I don't start my tour until 20 Feb ( 9 days away ) I am going to Berlin for a few days before as I have heard there is lots to see there . According to you itenary we spend the first 2 days there. BUT...I don't know what you have planed for us to see on these 2 days..... ie I don't want to double up and go and see the same places by myself ...then a few days later see them again on the tour. Hope you get my drift???? cheers Harvey Trewarn email : - htrewarn@gmail.com”

Helpful Report

Posted 8 years ago

Hey Harvey we'll get one of our ace customer support team to get in touch now to clear this up for you.

Posted 8 years ago

“My assessment is that the TR customer service is excellent, with quick responses to all requests and very friendly service. You should be congratulated. The ongoing continuity and availability of the message stream for each client is also an excellent feature. The availability of many packages on one site, in one general easy to follow and compare format is also a large draw for the site - a great travel business model. I assume that the tour package writing is done by the tour operators and supplied to TR and this is the only weak point that I have found on the site. The detailed information is a bit lacking for some tours to make a assessment whether or not one would wish to book. You could pass that on to the tour operators - do a poor or incomplete sales pitch through their writing and they are probably loosing business.”

Helpful Report

Posted 8 years ago

Thank you for the fantastic feedback Donald, we really appreciate your assessment and will pass along your suggestions to our suppliers.

Posted 8 years ago

“The entire process was very easy. I found a tour that worked for my time frame and budget, got a couple friends to join me and presto. I called a couple times to ask my questions and get some clarification. Each time the staff was knowledgable, friendly and prompt. It was easy to save money with the promo codes and now I have travel credits which I intend on using. Very pleased over all and excited to see how the tour stands up.”

Helpful Report

Posted 8 years ago

Thanks for the lovely feedback Madison, we look forward to helping you use those travel credits to enjoy your next adventure!

Posted 8 years ago

“I thought it is a good service.”

Helpful Report

Posted 8 years ago

“I actually had a difficult situation with one of the tour companies that uses TourRadar as their marketing platform. I found it confusing working with 3 different companies. But once TourRadar got directly involved the situation improved and was solved. TourRadar agent was very patient and understanding, gave me a better understanding of the situation, and they intervened with the other company on my behalf to straighten out the misunderstanding. Thank you TourRadar.”

Helpful Report

Posted 8 years ago

“very good”

Helpful Report

Posted 8 years ago

TourRadar is rated 4.5 based on 6,721 reviews