TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.55

4.6 Rating 6,712 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.6

Based on 6,712 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

TourRadar 5 star review on 14th November 2023

JOSE

Anonymous

Anonymous // 01/01/2019

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“The employees at tour radar are excellent, attentive, prompt and willing to help. Easy booking with everything you need in your own account on one site. Love this company.”

Helpful Report

Posted 5 years ago

“Was booking an escorted tour for 3. Had lots of questions which were all answered very quickly. Booking was very easy and quite like the credit accumulation system which gives you discount of further bookings”

Helpful Report

Posted 5 years ago

“The online experience was fine, but I needed some additional information, and called the number given on the website. The person was polite and friendly, but clearly not knowledgeable about what I was asking. My questions were not addressed, which creates uncertainty and makes planning for my trip a bit stressful. The next question about recommending the service to a friend is hard to answer. My plans are incomplete and the trip has not yet happened. If the question is just about finding options and booking online, I would give it a 10.”

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Posted 5 years ago

“Nice talking to operator help me lot she gives more information for tour”

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Posted 5 years ago

“This is my first booking with TourRadar and definitely not my last. I had a very good experience with the tour company Turban Adventures and I look forward to enjoying the tour as well. Chris”

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Posted 5 years ago

“Fast efficient service”

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Posted 5 years ago

“I booked (instant confirmation) a five day active adventure trip in Marrakech only for the tour operator failing to honor the booking due to apparently being sold out. This is despite the listing showing 10+ available spots on TourRadar for pretty much every day. Before booking, I confirmed with the operator that the booking would be guaranteed. I believe the entire point behind TourRadar is to provide a platform to easily see availability on their site and be able to plan a trip accordingly. My experience seems to counter that due to the false positive listings and ends up diminishing confidence in the reliability of this platform. Having said that, my sample size is one and it’s only fair to TourRadar that I give their platform another chance.”

Helpful Report

Posted 5 years ago

Hi there, Thank you for taking the time to leave a review of your booking experience. Many tour operators are responsible for manually adjusting the availability on our site for each departure, so we regret to hear that you’ve encountered some availability issues upon booking. While the tour operator has advised availability on a different departure date than the one the booking was placed under, it does appear that they have been responsive upon receiving your booking and have offered alternative departure dates to see if they fit within your travel plans. Thank you for your time and we will reach out to you directly for any additional feedback or questions you may have. Kind Regards, The TourRadar Team

Posted 5 years ago

“Finding and comparing different tours was very easy, so we were able to find a tour that perfectly suits us.”

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Posted 5 years ago

“Although our trip was cheaper by booking with TourRadar, they added an unnecessary extra level of communication between us and the tour operator, On The Go Travel, leading to some delay and confusion in the overall process.”

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Posted 5 years ago

Hey Jonathan, Thank you very much for taking the time to leave a review. We have had a look at your booking and can see that our Customer Support team answered all your questions and responded to all inquiries via email within 24 hours. If you are after an instant response, our team of Travel Experts are also available 24/7 via phone and Live Chat. As the booking platform, we take care of all your booking needs! On the off chance that our Customer Support team is not able to answer all your questions, we partner with the operator directly to find out for you. As we are available 24/7, some of our Operating Partners are not. This can lead to some small delays when additional information is required from the Tour Operator outside of their normal business hours. When booking with TourRadar, not only do we offer the “Best Price Guarantee”, 24/7 Customer support, but you also earn TravelCredits with every booking made. These TravelCredits can be used toward any future tours booked with TourRadar. You have booked a fantastic tour and there is no doubt that you will have a wonderful time while on tour. Kind Regards, The TourRadar Team

Posted 5 years ago

“We have just completed the 7 Days Balkan essentials run by Serbia Tour Operator DMC. The guide (Jelena) and Driver (Luca) were excellent, attentive but not intrusive. They were very knowledgeable and also supplied local guides in each place to get an unique local experience. Good hotels, good itinerary, good pace, good food, local experiences. Good fun. Bruce and Monica”

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Posted 5 years ago

“Wes was really responsive and helped massively when asking any questions.”

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Posted 5 years ago

“Great easy to use site, booking experience straight forward. Plenty of tours to suit every ones budget and style. Will definitely use TourRadar again.”

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Posted 5 years ago

“Booking was a breeze!”

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Posted 5 years ago

“This is a terrible company with a poorest customer service I ever had. I bought tour a week ago and leaving on October 7th. I left 5-6 messages on their website trying to get in touch with Iglesias Travel which is a tour operator for Tourradar in Turkey.I wanted to know when and who will pick me up on first day of the tour and I have no response. I call 5 times but no customer service rep was able to give me any helpful information and all they can do is to send email to the Operator who is not responding. I asked several times to speak with the Manager:"not available","he will not be able to help more than we do"...it's a terrible customer service and no one taking ANY responsibility:this is a poorest customer service I EVER had traveling over 15 years”

Helpful Report

Posted 5 years ago

Hi Marina, We are saddened and regret to hear that you feel the customer service provided by TourRadar or the Tour Operator, has not met your expectations or requirements. Tour Operators sometimes stand on opposite time-zones to their customers and we advise that response times to an email can vary depending on the time of day the queries are received by their office. However, we can see that your inquiry has since been escalated to a senior member of our team who has reached out to you personally. We will endeavor to follow up with you as soon as possible regarding the information you have requested. Best Regards, The TourRadar Team

Posted 5 years ago

“Booking was easy and the responses were fast!”

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Posted 5 years ago

“The booking experience has been very efficient and professional as we are making a late booking. Am very impressed.”

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Posted 5 years ago

“As usual - fast, pleasant, very helpfull. TourRadar team even made some negotiation with tour company on my account so I'd get promo price which was about to expire. Thank you, waiting for my trip already!”

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Posted 5 years ago

“Booking with TourRadar was very easy. The interface of the website is clear and simple to manoeuvre. We were looking at a tour that suddenly sold out! We were panicking as we worked other tour arrangements around that tour. Fortunately, TourRadar manage to get us on the tour. Thank you very much for making it happen. Grateful and looking forward to the tour.”

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Posted 5 years ago

“Felician has gone above and beyond to help arrange our family holiday. Organizing 5 adults is a task and a half, but everything has been done to such a high quality, I cannot recommend highly enough. Thank you”

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Posted 5 years ago

“Who is taking me on a tour or where will they pick me up? Am I with other people? Is there a contact person? I was waiting a few days for more info but nothing has come up. So, now what? *UPDATE* Everyone- both Tourradar and the tour company reached out to me and everyone has been amazing so far. Can't wait for the tour! Thank you all! : )”

Helpful Report

Posted 5 years ago

Hi there, Thank you for taking the time to review TourRadar. TourRadar works with over 2,000 different tour operators with 37,000 tours worldwide to bring you the biggest selection of scheduled, multi-city group tours. Each tour we offer has a dedicated tour details page where you can browse the details of the itinerary and the tour inclusions. TourRadar is the booking platform; we specialise in assisting you to book the tour. We can see you placed a booking two days ago and have received a confirmation email. Egypt Best Holidays is the tour operator; they run the tour and respond to tour enquiries. You can directly contact the tour operator on your booking conversation page to confirm specific tour details. A customer support team member will directly reach out to you to further discuss your review and provide assistance. Thank you for choosing TourRadar. Kind regards, The TourRadar Team

Posted 5 years ago

TourRadar is rated 4.6 based on 6,712 reviews