TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

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English

“Extremely easy to book on line & staff very helpful when I phoned to ask a few questions.”

Helpful Report

Posted 5 years ago

Hi Susan, Thank you for leaving a positive review! We appreciate your feedback and are happy to hear you have found our online booking system easy to use. Our customer support team have enjoyed assisting you with your booking, and look forward to continuing to provide assistance. Thank you for choosing TourRadar. Kind regards, The TourRadar Team

Posted 5 years ago

“Easy to book, but it is not possible to order pre/post accommodation and airport transfer, the link does not work. Further, there is no information that the price does not include extra costs for hotels. brgds Andre”

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Posted 5 years ago

“We had all the information available to make a decission wheather we would like to participate or not. Once we decided the booking process was easy and effective and we got confirmation in a very short period of time.”

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Posted 5 years ago

Hi Jarries, Thank you for your positive review! We have enjoyed assisting you to find and book a fantastic tour! We are glad to hear you like our easy and effective booking process. We hope you enjoy the tour and we look forward to continuing to assist you with your travel plans. Best regards, The TourRadar Team

Posted 5 years ago

“Absolutely fantastic company to deal with. Super helpful, friendly, reliable and organized. We had 22 days in India and our wonderful agent Sanjeev organized everything for us and made our journey really special. We highly recommend this company!”

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Posted 5 years ago

Hi Jacqui and Kelsi, Thank you for your positive review! We truly appreciate the feedback. We pride ourselves on sending passengers on life-enriching travel experiences. We are so glad to hear you enjoyed the fantastic tour and our booking system. Thank you for choosing TourRadar and we hope to assist you with your future travel plans! Best regards, The TourRadar Team

Posted 5 years ago

“Made it easy to compare lots of tours. Only negative was that once I booked the tour company replied that there was a surcharge for the date I selected, increasing the price about 10%.”

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Posted 5 years ago

“Excellent service.. queries were answered quickly... will definitely use their services again.”

Helpful Report

Posted 5 years ago

Hi there, Thank you for taking the time to review TourRadar. We are glad to hear you have enjoyed our customer support service. We look forward to sending you on a life-enriching travel experience! Thank you for choosing TourRadar! Best regards, The TourRadar Team

Posted 5 years ago

“ITS ALL GOOD”

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Posted 5 years ago

“I had been in contact with TourRadar for quite sometime, asking a lot of questions, before I made my bookings. They were very accomodating and quick in answering my inquiries. And finally, when I made my booking, I was able to finish it just a few minutes. It was hassle-free. They will even accept payments that is convenient to you.”

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Posted 5 years ago

“Very easy to book a tour here and always have good deals, thank you.”

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Posted 5 years ago

“The employees at tour radar are excellent, attentive, prompt and willing to help. Easy booking with everything you need in your own account on one site. Love this company.”

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Posted 5 years ago

“Was booking an escorted tour for 3. Had lots of questions which were all answered very quickly. Booking was very easy and quite like the credit accumulation system which gives you discount of further bookings”

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Posted 5 years ago

“The online experience was fine, but I needed some additional information, and called the number given on the website. The person was polite and friendly, but clearly not knowledgeable about what I was asking. My questions were not addressed, which creates uncertainty and makes planning for my trip a bit stressful. The next question about recommending the service to a friend is hard to answer. My plans are incomplete and the trip has not yet happened. If the question is just about finding options and booking online, I would give it a 10.”

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Posted 5 years ago

“Nice talking to operator help me lot she gives more information for tour”

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Posted 5 years ago

“This is my first booking with TourRadar and definitely not my last. I had a very good experience with the tour company Turban Adventures and I look forward to enjoying the tour as well. Chris”

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Posted 5 years ago

“Fast efficient service”

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Posted 5 years ago

“I booked (instant confirmation) a five day active adventure trip in Marrakech only for the tour operator failing to honor the booking due to apparently being sold out. This is despite the listing showing 10+ available spots on TourRadar for pretty much every day. Before booking, I confirmed with the operator that the booking would be guaranteed. I believe the entire point behind TourRadar is to provide a platform to easily see availability on their site and be able to plan a trip accordingly. My experience seems to counter that due to the false positive listings and ends up diminishing confidence in the reliability of this platform. Having said that, my sample size is one and it’s only fair to TourRadar that I give their platform another chance.”

Helpful Report

Posted 5 years ago

Hi there, Thank you for taking the time to leave a review of your booking experience. Many tour operators are responsible for manually adjusting the availability on our site for each departure, so we regret to hear that you’ve encountered some availability issues upon booking. While the tour operator has advised availability on a different departure date than the one the booking was placed under, it does appear that they have been responsive upon receiving your booking and have offered alternative departure dates to see if they fit within your travel plans. Thank you for your time and we will reach out to you directly for any additional feedback or questions you may have. Kind Regards, The TourRadar Team

Posted 5 years ago

“Finding and comparing different tours was very easy, so we were able to find a tour that perfectly suits us.”

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Posted 5 years ago

“Although our trip was cheaper by booking with TourRadar, they added an unnecessary extra level of communication between us and the tour operator, On The Go Travel, leading to some delay and confusion in the overall process.”

Helpful Report

Posted 5 years ago

Hey Jonathan, Thank you very much for taking the time to leave a review. We have had a look at your booking and can see that our Customer Support team answered all your questions and responded to all inquiries via email within 24 hours. If you are after an instant response, our team of Travel Experts are also available 24/7 via phone and Live Chat. As the booking platform, we take care of all your booking needs! On the off chance that our Customer Support team is not able to answer all your questions, we partner with the operator directly to find out for you. As we are available 24/7, some of our Operating Partners are not. This can lead to some small delays when additional information is required from the Tour Operator outside of their normal business hours. When booking with TourRadar, not only do we offer the “Best Price Guarantee”, 24/7 Customer support, but you also earn TravelCredits with every booking made. These TravelCredits can be used toward any future tours booked with TourRadar. You have booked a fantastic tour and there is no doubt that you will have a wonderful time while on tour. Kind Regards, The TourRadar Team

Posted 5 years ago

“We have just completed the 7 Days Balkan essentials run by Serbia Tour Operator DMC. The guide (Jelena) and Driver (Luca) were excellent, attentive but not intrusive. They were very knowledgeable and also supplied local guides in each place to get an unique local experience. Good hotels, good itinerary, good pace, good food, local experiences. Good fun. Bruce and Monica”

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Posted 5 years ago

“Wes was really responsive and helped massively when asking any questions.”

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Posted 5 years ago

TourRadar is rated 4.5 based on 6,721 reviews