TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

Visit Website

TourRadar 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I’m a little reserved on this review as I’m a planner I don’t like surprises in my travel. So I’m hoping I get more information to plan my air travel and additional days I may need to arrive in time and leave. It’s early on and I’m just going to have to trust it will work but so far I am excited for my trip.”

Helpful Report

Posted 3 years ago

“am very pleased with TourRadar”

Helpful Report

Posted 3 years ago

Hi there, We really appreciate your review and feedback within, although we're saddened to know you experienced difficulties when booking. Our Customer Relations Team will reach out to you directly, so we can further understand any issues that occurred and make sure we get this resolved for you as soon as we can. Best regards The TourRadar Team

Posted 3 years ago

“It's so easy and a very clear system! And if you don't understand something or if you have questions, they guide you in a very good way!”

Helpful Report

Posted 3 years ago

“They were so quick to answer my questions, and the web site is full of info that made the decision to book easy.”

Helpful Report

Posted 3 years ago

“So far, the experience has been efficient with good communication with the tour provider routed thru Tourradar's website.”

Helpful Report

Posted 3 years ago

“I've booked my last three tour trips here for several reasons. Most important was their high level of customer engagement including detailed tour information on site, a reasonable fast operating site, and a great selection of operators and types of trips (fortunately, a good filtering system, too!). Pre-booking questions are answered promptly and if they don't have an answer they contact the operator. Once booked, comms are shared between Tourradar and the operator, resulting in a very smooth experience. Finally, their prices often have a reasonable discount and you get a small % of your payments back as a future trip credit.”

Helpful Report

Posted 3 years ago

“Booking and obtaining travel insurance was as easy as a few clicks on the computer. My wife and I am looking forward to this tour which we had to cancel a few years ago”

Helpful Report

Posted 3 years ago

“No problem”

Helpful Report

Posted 3 years ago

“I had to go back and forth a number of times for different reasons when I was deciding which tour would suit our needs. On every occasion the people I talked to where more than willing to help and very patient I might add. Julia who was the last person I dealt with definitely went that extra mile to get us booked with the tour we picked and arranged the correct payment schedule,, it was a great job done by all, cheers. Rene”

Helpful Report

Posted 3 years ago

“When I got your email was so excited to see this trip that I went ahead on booking it but I noticed that the 5% discount coupon would take on the checkout I tried several times but it was a great disappointment. Don't offer something you are not able to deliver, I am a traveler which I've been around the world, I kike discounts when you purchase amtrip, not credits for your next booking”

Helpful Report

Posted 3 years ago

Hi Maritza, Thanks for amending your review to 5-stars! We're pleased our team were able to rectify this for you and get your promo code applied to your booking. Have an amazing time on tour! Best regards The TourRadar Team

Posted 3 years ago

“I happened to be out of my home country when I booked and this made the process a bit more difficult. Currency can’t not be changed on the site and some features only available in my home country could not be accessed. While this is probably not a routine issue it wasn’t something they dealt with very well. Also had pretty unreasonable restrictions on payment options. Almost lost my business because they wouldn’t help me figure it out. The site itself is fine and for normal issue they are good. Just doesn’t seem to be that robust to handle different situations.”

Helpful Report

Posted 3 years ago

Hello Randy, Thank you for taking the time to leave a review and it was a pleasure speaking with you.   As we went over, it is not every day a US Traveler books a tour from Kazakhstan. However, we are glad to see that you used our 24/7 Live Chat and that the Customer Service Agent was able to assist you with your booking! When it comes to booking a tour, only a Deposit amount is due for most tours. If booking a tour that departs within 60 days, the full payment will be due at the time of booking. Again, we thank you for leaving a review! Remember, if you need any assistance with your booking, our Customer Support team is available 24/7 via email, live chat and telephone! Kind Regards, The TourRadar Team

Posted 3 years ago

“I am very satisfied with the service”

Helpful Report

Posted 3 years ago

“I BOOKED ONLINE THEN CALLED TO VERIFY RESERVATION..JOE WAS VERY HELPFUL AND PLEASANT!”

Helpful Report

Posted 3 years ago

“Booking can be done safely online or by phone if you prefer. We used both methods & found our person very patient & helpful while we worked through the booking details.”

Helpful Report

Posted 3 years ago

“Very seamless and easy booking process!”

Helpful Report

Posted 3 years ago

“The TourRadar booking site is easy and thorough. Also would like to add that every time I have called TourRadar each person has been great. They also know about the areas one wants to tour.”

Helpful Report

Posted 3 years ago

“Easy going. Efficient service. Professional”

Helpful Report

Posted 3 years ago

“Very professional team”

Helpful Report

Posted 3 years ago

“We called before booking online because we had a number of questions which were answered. Booking online has been seamless. Looking forward to a wonderful trip!”

Helpful Report

Posted 3 years ago

“Travel agents have been great!!! Based on my experience so far I will use this agency again.”

Helpful Report

Posted 3 years ago

TourRadar is rated 4.5 based on 6,721 reviews