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TourRadar Reviews

4.6 Rating 6,711 Reviews
91 %
of reviewers recommend TourRadar
Company Reviews Metrics Info
4.6
Based on 6,711 reviews
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.4 out of 5
Returns & Refunds
Refunds Process
Difficult
Read TourRadar Reviews

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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Randy
Verified Buyer
“I happened to be out of my home country when I booked and this made the process a bit more difficult. Currency can’t not be changed on the site and some features only available in my home country could not be accessed. While this is probably not a routine issue it wasn’t something they dealt with very well. Also had pretty unreasonable restrictions on payment options. Almost lost my business because they wouldn’t help me figure it out. The site itself is fine and for normal issue they are good. Just doesn’t seem to be that robust to handle different situations.”
Helpful Report
Posted 3 years ago
Hello Randy, Thank you for taking the time to leave a review and it was a pleasure speaking with you. 

As we went over, it is not every day a US Traveler books a tour from Kazakhstan. However, we are glad to see that you used our 24/7 Live Chat and that the Customer Service Agent was able to assist you with your booking! When it comes to booking a tour, only a Deposit amount is due for most tours. If booking a tour that departs within 60 days, the full payment will be due at the time of booking. Again, we thank you for leaving a review! Remember, if you need any assistance with your booking, our Customer Support team is available 24/7 via email, live chat and telephone! Kind Regards, The TourRadar Team
Posted 3 years ago
Anonymous
Verified Buyer
“I am very satisfied with the service”
Helpful Report
Posted 3 years ago
Linda
Verified Buyer
“I BOOKED ONLINE THEN CALLED TO VERIFY RESERVATION..JOE WAS VERY HELPFUL AND PLEASANT!”
Helpful Report
Posted 3 years ago
Diane
Verified Buyer
“Booking can be done safely online or by phone if you prefer. We used both methods & found our person very patient & helpful while we worked through the booking details.”
Helpful Report
Posted 3 years ago
Lee
Verified Buyer
“Very seamless and easy booking process!”
Helpful Report
Posted 3 years ago
Joann
Verified Buyer
“The TourRadar booking site is easy and thorough. Also would like to add that every time I have called TourRadar each person has been great. They also know about the areas one wants to tour.”
Helpful Report
Posted 3 years ago
Richard
Verified Buyer
“Easy going. Efficient service. Professional”
Helpful Report
Posted 3 years ago
Ionut
Verified Buyer
“Very professional team”
Helpful Report
Posted 3 years ago
Maria
Verified Buyer
“We called before booking online because we had a number of questions which were answered. Booking online has been seamless. Looking forward to a wonderful trip!”
Helpful Report
Posted 3 years ago
Darrell
Verified Buyer
“Travel agents have been great!!! Based on my experience so far I will use this agency again.”
Helpful Report
Posted 3 years ago
Alice
Verified Buyer
“Very helpful...very quick to respond to any questions I have had so far. Thank you”
Helpful Report
Posted 3 years ago
Tiffany
Verified Buyer
“I am very excited to travel now that Greece is opening up. Tourradar has been very helpful above and beyond in booking and getting back to me in the most timely of fashion which means a great deal to me. I pray the actual trip is amazing since covid is still in existance. God help us to have the time of our lives and reinstate freedoms in this world!”
Helpful Report
Posted 3 years ago
Hey Tiffany, Thank you for taking the time to leave such an amazing review! Going Above & Beyond is what we do best here at TourRadar and we are happy to see this was your experience! We are also ECSTATIC to be able to send travelers off to their dream destinations once again! There is no doubt that you will have an amazing time while on tour! Remember, if you need any assistance with your booking, our Customer Support team is available 24/7 via email, live chat and telephone! Kind Regards, The TourRadar Team
Posted 3 years ago
Alex
Verified Buyer
“Very responsive.”
Helpful Report
Posted 3 years ago
Ian H
Verified Buyer
“Very helpful”
Helpful Report
Posted 3 years ago
Teresa
Verified Buyer
“Very responsive with questions. Very easy”
Helpful Report
Posted 3 years ago
Rebecca
Verified Buyer
“Very easy to book. The only reason that I didn't give 5 stars was because I had sent in an enquiry and didn't hear back. The other questions I had were answered promptly.”
Helpful Report
Posted 3 years ago
Linda
Verified Buyer
“It was very easy to book my birthday trip coming up in July.”
Helpful Report
Posted 3 years ago
Ursula
Verified Buyer
“pleasant and easy...i booked by telephone and enjoyed the chat and the efficiency”
Helpful Report
Posted 3 years ago
Hey Ursula, Thank you very much for taking the time to leave a review! We are so glad to hear that you had a pleasant and easy booking experience! Remember, if you need anything at all, our Customer Support team is available 24/7! Happy Travels! The TourRadar Team
Posted 3 years ago
Rebecca
Verified Buyer
“The booking process was very easy and short.”
Helpful Report
Posted 3 years ago
Dorothy
Verified Buyer
“this is about booking. The initial part was easy, signing up for the trip. Then a page said I needed to give more information before confirmation. That took more time and effort. One line said more information was needed while a completed was listed elsewhere. Then confirmation didn't come. Contacted TourRadar. Then again after TourRadar contacted me about the confirmation not being given yet (2 days later). Confirmation came after a while. Some glitch occurred somewhere.”
Helpful Report
Posted 3 years ago
Hi Dorothy, Thanks for taking the time to leave us a review! We at TourRadar pride ourselves on having a quick and easy booking process and are sad to hear you experienced some issues with getting your booking confirmed. It is great to see however, you still rated our Customer Service highly! Your feedback is very valuable to us, and we greatly appreciate it. We will continue to look into how we can improve our customer experience to provide the best service possible. Thank you for booking with TourRadar! The TourRadar Team
Posted 3 years ago
TourRadar is rated 4.6 based on 6,711 reviews
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