TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,728 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,728 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I cannot say we are happy........too early to tell. The "conversation" site is slow to respond. We have yet to receive our "details" although we have paid for two people in full. We are overwhelmed by the "options" for further trips etc. Time will tell as I stated.”

Helpful Report

Posted 7 years ago

Hi there, thank you for your feedback. I have looked into your file and can see that you are not departing until October. Once all of your personal details are provided, your travel documents begin to be created, however, generally, they are not available until approximately a month prior to departure. This is to ensure that your package provides the most up to date information. I am sorry to hear that you are not satisfied with the response rate in your Booking Conversation Page, while we place a high priority on prompt responses in our conversation pages, the communication is akin to an email exchange as opposed to instant chat. If you would ever like to chat or have an immediate response, you can contact us in the form of both an online chat and phone line, both of which are manned 24/7 by our team of travel experts. We understand that offering thousands of tours may give you “choice overload” when looking for a new adventure, I would recommend watching this quick video to assist with limiting your options: https://youtu.be/pf3fAbdR2Rg, but, of course, our travel experts are fantastic at doing this and can lend a hand any time if you need some help! Kind Regards Samantha

Posted 7 years ago

“I find tourrader Gerry good with there offers but I have used you on two occasions this year and I have had contact the main company to get my voucher other than that your very good”

Helpful Report

Posted 7 years ago

Hi Paul, thank you for your feedback. It is great to hear that you have had a positive experience with TourRadar! I have looked into your file and can see that more recently we had sent your travel documents approximately 2-3 weeks prior to your travel date as we were still waiting on some final information from you. Once your information was received, we sent your documents within a matter of days. We hope you enjoy your adventure in Morocco. We look forward to assisting you with your next booking. Kind Regards Samantha

Posted 7 years ago

“In the first few messages they were great but as soon as I booked and paid I can't get anyone to respond to any of my questions. I am more than frustrated with poor service.”

Helpful Report

Posted 7 years ago

Hi there, Thank you for your feedback on your booking experience. We have looked into your booking file and can see there was indeed a 24hr delay on your booking conversation. While we do all we can to offer prompt responses in our booking conversations, this communication is something like an email exchange as opposed to an instant chat line. We do offer immediate channels of contact for all of our customers worldwide, in the form of both an online chat and phone line, both of which are manned 24/7 by our global support team so you can get in touch from anywhere, anytime. We sincerely regret the frustration caused during your booking this time around and would like to assure you, your feedback only helps us improve. After all, we can only work to fix the problems we have been made aware of. I can see we have now completed your booking and sent your travel documents and wish you a fantastic trip. We invite you back to TourRadar again in the not too distant future where we will always offer you the best service possible. Kind Regards, Leona

Posted 7 years ago

“Staff is always very pleasant whether by phone, writing or chatting. Was very happy they were able to get me on the tour I wanted. Disappointed somewhat with requests I never got as well as long waits for responses.”

Helpful Report

Posted 7 years ago

“Very happy that you were able to get the Italy tour that we wanted. Have to say that compared to the great service I received last year with my California tour, this year you were not as helpful nor was the correspondence quick. Many times I had to rewrite, call or chat and waiting days before I got a reply. Hope this improves because I referred many people because of the amazing service, in every which way, I received last year. This is the reason I came back to you this year although was a little disappointed but your staff is always very cordial.”

Helpful Report

Posted 7 years ago

Hi Teresa Thank you for your honest feedback, which gives us an opportunity to improve upon the experience you had. We do take this very seriously and will be speaking with the agents who dealt with your enquiry to ensure that we can improve upon our service in future. I can see that in most cases your requests were replied to within 24 hours, with just one exception, however I can also see that by booking with a different tour provider than last year, we were unfortunately unable to provide as many additional services as your last booking. Regretfully, it is not always possible to arrange these things via the tour provider on every tour, though we do always work to arrange as much as we possibly can on your behalf. We do hope that you will enjoy your tour, and more than that we can advise that we will take your feedback onboard to ensure that all your future communications and bookings with TourRadar exceed your expectations! Thank you once again for taking the time to share your experience and we look forward to assisting you in your next travel adventure. Kind Regards Carly

Posted 7 years ago

“We booked a tour, where it was hinted that the bus will come to pickup guests from their respective hotels, provided they are not B&B. It sounds like there will be several such pickup points, so when the company denied to come to our hotel I asked them what other pick up hotels they have around. They told that they have only one pickup point - near Vatikan. Looks like a cheating information about pickup .”

Helpful Report

Posted 7 years ago

Hi Pavel We are very sorry to hear that you were unhappy with the information provided regarding your tour pickup details. We would be happy to address this concern directly in your booking conversation to clarify where the impression of pickup details came from so we may rectify this for you! We very much appreciate you taking the time to provide this feedback so we can work with your tour provider and ensure all the relevant information relating to your tour is accurately provided throughout your booking process. We will be speaking with your tour provider to address this. Thank you once again and we hope that despite this small hiccup you are looking forward to your trip through Italy! Kind Regards Carly

Posted 7 years ago

“Price looks like a good value, will know more after the tour, but rep was not knowledgeable enough or your doc's were good enough to book hotel before or after the tour.”

Helpful Report

Posted 7 years ago

Hi Halk Thank you for taking the time to provide your feedback - we always appreciate the opportunity to improve. I can see in your booking conversation that our agent provided all meeting point hotel information, detailed trip notes that specify the pickup times and multiple options of which hotels to book before and after the tour. Did you receive this information? Our team will always provide the most up to date and available info regarding your pre and post tour accommodation but if you have not been receiving these messages please do let us know! We appreciate your feedback in this instance and will be in touch to ensure you've received the information provided - we hope you are looking forward to your upcoming trip. Kind Regards Carly

Posted 7 years ago

“Easy to use.”

Helpful Report

Posted 7 years ago

Hi there, lovely to hear that your experience with TourRadar has been efficient! We look forward to assisting you further with your travel plans.

Posted 7 years ago

“This is my third booking with TourRadar this year alone. I spent almost $8,000. I actually expected a little faster service. Also I expected TourRadar to at least pricematch the quote the operator gave me but after giving me TourRadar's version of the quote, and after I said tye price was different, no response after that at all! If this is how you treat loyal customers, I can only imagine the new customers. After this trip, I will be booking directly from the operators site. Thanks!”

Helpful Report

Posted 7 years ago

Hi Irene Thank you for taking the time to provide this valuable feedback. As I've mentioned in your booking conversation there appears to have been a conflict between the info your tour provider is giving us and the info you are receiving from them direct - we very much appreciate you pointing this out and will of course happily honour the pricebeat you have requested. As a loyal customer of TourRadar we are very sorry to hear the response time did not meet your expectations and will be investigating the reasons for this with our team. At this stage we can only apologise and will be adding some additional travel credits to your account for your troubles. As for your quote request we will happily address this directly in your booking conversation. Thank you again for giving us the opportunity to improve and we hope we can turn around this negative instance into a positive one for you, so you can continue to book your favourite tours at the best possible price with TourRadar. Kind Regards Carly

Posted 7 years ago

“Not really. Inquiries by email rarely answered. Had to call to get a response.”

Helpful Report

Posted 7 years ago

“They were great when we were finalizing the booking, and the discount was good, but I had some further questions about extra accomodation and extension of rail ticket and did not get a response at all. I rang you then you rang back day 3 and advised you did not offer this service. I tried as the hotel i wanted extra time at is the one where the tour starts.”

Helpful Report

Posted 7 years ago

Hi Rosie We're very sorry to hear about this, as our team always endeavours to respond as quickly as possible to all of our customers. I can see in your booking conversation that your initial question regarding extra accommodation was replied to by our agent Rebecca within 24 hours, but apologise if this did not meet your expectations. We do have our team available 24/7 on our phone lines if the matter regarding your booking is urgent and our agents are always happy to discuss your confirmed booking at any time. We will be happy to answer any further questions you have regarding your booking in your booking conversation and provide any further details you need regarding the start point hotel. Thank you again for your feedback and we will be passing it along to our teams to continue improving our service for you. Kind Regards Carly

Posted 7 years ago

“The comprehensive list of tours is fascinating”

Helpful Report

Posted 7 years ago

Glad to hear it Kamal, thanks for the positive words!

Posted 7 years ago

“Since this is my first experience with the organization it is too early to say. So far so good. When everything works out as promised, or not, ask me again.”

Helpful Report

Posted 7 years ago

Hi Phillip We're pleased to hear the booking experience has been enjoyable, and we're sure you will of course enjoy the tour with your tour operator. As the booking platform, TourRadar is here to make your booking experience as easy as possible, so we're thrilled you enjoyed booking with our website! Kind Regards Carly

Posted 7 years ago

“My reference ID is 86280-PMMBL ; Booking ID: ARC-1662214 I do not understand why I paid more for the trip than the rest of my 5 trip companions. We signed up on the same day within couple hours. We'll travel as a group and Pauline and I share a room. According to the quote Bon Yu Chu informed us we should get a 5% discount. But even I used Bon Yu Chu's reference ID to book, I was charged in full price of $1305.62 without any discount. Therefore after paying for the deposit that was booked on 5/14, charged on 5/15 , my December due will be $1044.5 while the rest of my friends will pay $998.80. I tried to use the 'conversation' under my deposit recept to contact you but could not get through the person in charge to fix the price for days. I got several responses through the 'conversations' but they all said they were not the person in charge. Please pass my request to the person in charge to make the correction. Because of this problem I am sorry to tell you that I have not had a very frustrating experience with your company. Thank you. Celine Hsieh price was corrected. I changed the rating to average even the price was fixed because of all the trouble I have to go through in order to get the problem solved.”

Helpful Report

Posted 7 years ago

Hi Celine I can see that our team updated your pricing on the next business day as you did not have the exclusive TourRadar member savings applied! Now that that's sorted, we're looking forward to assisting you in planning the details of your upcoming trip. Thanks Carly

Posted 7 years ago

“Upon my recent booking I've noticed the response time is very slow for answering queries, and there doesn't seem to be much communication between agents on the cases? For instance customers shouldn't have to re-state their entire booking history & information when using the live chat and the question section of the "manage Bookings" section I have booked with your radar multiple times in the past and haven't had these issues as I do now.”

Helpful Report

Posted 7 years ago

Hello Janice, Thank you for your feedback. We regret that we have not replied to you as swiftly as usual on this occasion. We have been experiencing a a sudden increase in the volume of our inquiries as of late and are working hard to combat delays in our response time. In addition, please remember, for pressing matters, we are also available by phone and online chat 24/7. We have now responded to your most recent messages regarding your current booking and look forward to assisting you solidify the final details surrounding your trip later this year. Kind Regards, Leona

Posted 7 years ago

“I have mixed feelings about TourRadar. I found the site quite user friendly and the range of tours was good. Several months ago I booked a 5-day tour of Iceland called Iceland Express and I was checking the details in preparation for my departure next month. I was shocked to find that the particular tour provides "shared accommodation" and "shared bathrooms". I admit that this condition is clearly stated in the description of the tour but I completely missed it. My wife and I are in our 60s and not looking forward to these shared facilities ;-). It should be more prominent in the description.”

Helpful Report

Posted 7 years ago

Hello Peter, Thank you for your feedback. We're pleased you find the site easy to use and appreciate your recommendation regarding the way accommodation types are displayed. We are constantly working to optimise the way tour information is displayed and have taken your feedback into consideration. We hope you enjoy your trip to Iceland regardless of the accommodation style not being what you had hoped for. The tour operator you are travelling with is highly regarded and constantly receive great feedback for their products and services, so we hope you concur upon completion of your tour! Kind Regards, Leona

Posted 7 years ago

“Hello;yes I have booked a tour with this company (confirmation #85033-2WMN3)so far I can not give you a review score for the simple reason that, I not even know so far, where to meet this people, first, at what time, second, the location third,if I meet them or they will come and pick us up from my hotel, contact # ect, ect. as you can see everyting it is in limbo,as far to make me Happy ?? BIG NOT so far unless you provide me with all details. thank you for your attention Larry Amato”

Helpful Report

Posted 7 years ago

“Not sure why I am being asked to rate a service that was required I use and the results of using will not be realized for at least another month. I cannot tell now hi well the service worked before I actually realize the result of using. I would gladly participate and submit a review after the trip is complete, but not before”

Helpful Report

Posted 7 years ago

Hi Jessi Apologies for the confusion, we here at TourRadar simply handle the booking of your group trip. Of course you are welcome to provide your feedback on your booking experience here. Once you have experienced your tour you may then leave a review for your touring experience with your tour company. Hope that clarifies but if you need any further assistance we are available in your direct booking conversation. Kind Regards Carly

Posted 7 years ago

“Communication was good with quick responses to phone queries. Agents have been pleasant and helpful. Pre-accommodation pricing was unclear and we have been charged twice as much as expected for a double room for the night before our booking commences. I am hoping to be able to give a great review after our holiday!”

Helpful Report

Posted 7 years ago

“Well They eventually got my booking right. I did find out how to access my credit, which is a good idea not only to encourage you to come back but gives a boost. They also did not let my credit lapse. Tour Radar does have a lot of tours to choose from. You do not ask what you did incorrectly. please advise all of your operators that Intrepid does not require anyone who is a citizen of the same country as the tour is being held to have a passport, At least that is the case in Australia and I suspect all over the world. They also dont require you to have travel insurance if in the same country, Though that could still be a good thing to acquire. I had to find out by myself and was not still believed. It is only common sense. please update this information to your operators ASAP. You will turn people away.”

Helpful Report

Posted 7 years ago

TourRadar is rated 4.5 based on 6,728 reviews