TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Hi, I really have a very bad experience with you, initially I tried to cancel my tour due to a very personal situation Initaly you told me everything depends on G Adventures, and those are lies, becasue I called G Adventures and they told me you are the ones to decide My tour price is 664 and you are going to keep 500 dls for an spot that is not in high demand, you still have places And now the price your drop it to 582, what I am asking is at least match the price as you so proudly say I also asked to talk with someone else during the call but surprinsingly noone is available. Jeff the person who took my call just drop the call at the end I really wish you can be a little for fair on this Thank you”

Helpful Report

Posted 5 years ago

Hi there, We thank you for your feedback and sincerely regret to hear about your experience with TourRadar. When a traveler requests a cancellation, they and TourRadar are bound to the terms and conditions enforced by the operator, which may include cancellation fees. While TourRadar does not apply any additional cancellation fees, unfortunately, there were applicable operator fees when you requested to cancel your booking this close to departure. As per our correspondence, however, we can see that you made the decision to continue with your tour. Further to this, TourRadar cannot retrospectively apply a sales discount or price match after a tour has been confirmed. We can see that, with additional TourRadar savings applied, you have received the best price available at the time you made your booking. We also regret to hear your call dropped while you were speaking with one of our agents. We will endeavor to have one of our customer support team follow up with you personally in regards to your concerns. Kind Regards, The TourRadar Team

Posted 5 years ago

“The first leg of my flight was delayed and I missed my connecting flight. I called tourradar to see if I could arrange a transfer the following day and let them know I would not be arriving on time. There was no help provided. They gave me 3 emergency numbers to call. Noone answered. I was told the do not work on the weekends. You could chance it and maybe nothing bad will happen, but I won't be using this company in the future. I recommend you think long and hard before booking with tourradar.”

Helpful Report

Posted 5 years ago

Hi Jeff, We are sorry to hear that you have not had much success getting in touch with your operator. Rest assured we have been monitoring your booking page closely and have been calling the operator on your behalf to advise them that your flight has been delayed. We currently have agents working across different offices and time zones to get this information to the operator for you as soon as possible! Kind regards, The TourRadar Team

Posted 5 years ago

“I booked two tours for Japan through you and both ending up being cancelled due to very basic and elemental issues caused by you. First one, reason cited was not enough travelers and the second one offered by Hanatours, was due to unavailable local guides. It appeared to me that the right hand does not know what the left hand is doing. Meaning you and whichever travel agencies offering the tours have no communication. As result of this very basic and elemental issue, I ended up having my credit card funds withheld unnecessarily and caused me not being able to use the funds to book other tours.”

Helpful Report

Posted 5 years ago

Hi Fong, Thank you for taking the time to write us a review. We sincerely apologise for the inconvenience that resulted from availability not being live for your particular departure date. Availability on our website must be manually updated by operators and as such, we will work with the operator to ensure that this information is updated as often as possible to reflect the most up-to-date availability at any given time. We do have the option to transfer funds to another booking in the event that the operator is not able to confirm a booking for any reason. We regret that we missed the opportunity to transfer your funds in this particular instance. We will be in touch with you directly via your booking page to provide further assistance. Kind Regards, The TourRadar Team

Posted 5 years ago

“Booking online was easy and straightforward, however it’s been 2 days and I haven’t received any confirmation or any additional information on my email. Not really reassuring considering we paid for the trip.”

Helpful Report

Posted 5 years ago

Hello Preslava, Thank you for taking the time to share your feedback. While we are happy to hear that the booking process was easy, we are sorry you did not receive the booking confirmation. We can see that a confirmation email of the tour has been sent at the time of booking, and that your operator contacted you a few hours after that. So it seems that our emails may have ended up in your mailbox. We will be in touch with you shortly to direct you to your confirmed booking page. Should you have any question, feel free to give us a call - our Customer Support team is available 24/7. Kind Regards, The TourRadar Team

Posted 5 years ago

“Note: BECAREFUL when TOURRADAR advertises SALE, It doesn't always mean you get the best price. I received email from tourradar advertising about the sale was going on for limited period of time. Then I hurry book a tour with tourradar during that sale period which I thought I got the best price & I didn't want to miss the deal. BUT WHAT HAPPENED NEXT? About a week after, the tour price that I book became cheaper than the sale price. The WORSE at the same time I found at different website exactly the same tour with the same departure date was cheaper than tourradar. I called tourradar asking about their best price warranty, they said my tour was already confirmed about a week ago so they couldn't match the price. I travel the world joining the tour every year in the last 15 years but this is my 1st experience with tourradar & I'm DISAPPOINTED.”

Helpful Report

Posted 5 years ago

Hi Nuria, Thank you for taking the time to leave us a review. We have had a look at your booking and can see that the price you paid for your tour remains the same as the day you placed your booking. We believe there has been a misunderstanding here and will follow up with you shortly via your booking page to hopefully clear any confusion surrounding this. Our Best Price Guarantee is certainly always available to all passengers at the time of booking. Should you find a better price elsewhere, we will always be more than happy to apply a price match, provided that your tour has not yet been confirmed. We look forward to speaking with you soon. Kind regards, The TourRadar Team

Posted 5 years ago

“They changed the tour description of my Africa after I booked, so I contacted them. Here's an excerpt of the ensuing conversation. I believe it's illustrative of the way they treat customers. 2nd October 2019 TourRadar: "Hello Nathan, Thanks for getting in touch with us and your questions about your booking. We didn't change the text since you booked, Nathan We realise that it might be disappointing that you din't notice it earlier but hope you will enjoy you trip and have a fantastic time!" Me: "You did change the text. " 7th October 2019 TourRadar: "Hi Nathan, Thank you for your reply. I can assure you that neither TourRadar or the tour operator, Absolute Africa have changed the text in the itinerary." Me: Had to send PROOF they changed the text on their website 8th October 2019 Finally stated he obvious with no regret and no apology. TourRadar: "We can also see from the screenshot you have attached that the wording of those inclusions have changed since the time you have booked the tour." However, they were glad to pass the blame. We do regret that the opportunity for you to provide this supporting evidence earlier, was missed. "[Absolute Africa] would like to apologize for that confusion, and thank you for your feedback, that will help in improving the description for the next travellers." Me: Sill no apology for how Tour Radar reps treated me? Nope. They blamed me instead TourRadar: "We do regret that the opportunity for you to provide this supporting evidence earlier, was missed." No apology”

Helpful Report

Posted 5 years ago

Hello Nathan, Thank you for your review. Your issue has been escalated to our customer relations department, however we sincerely apologise for the mishandling of your original issue. This was human error and the agents who were in contact with you have been coached as to how they might handle a situation like this more effectively. We have also worked with the operator of your tour to rectify the issue in their description of the tour listing on TourRadar to avoid any further confusion in the future. We are hopeful we may have an opportunity to offer you a superior booking experience in the future. Sincerely, The TourRadar Team

Posted 5 years ago

“Be very careful booking if your tour is with Wonder Travel. I was advised our tour was cancelled 4 days before we were to depart. Not good enough. We did receive our money back but our costs for getting to Montreal, where the tour was departing from and accomodation are lost. They won't reimburse all/part of these costs. We then had to make alternate arrangements for the next 5 days before our next tour was to commence. Previous messages from them indicate they usually know 2 weeks in advance if tour will go ahead and when I questioned them about this the reply was childlike: Hello, I am sorry. We said, it was usually. And if you ask us 2 weeks before the departure again, we may give you the certain answer. But you have not asked us. Thanks 31st October 2019 Not very professional.”

Helpful Report

Posted 5 years ago

Hi Elizabeth, We are so sorry that the operator had to withdraw your tour so close to departure and are currently taking the necessary steps to ensure that we do everything we can to prevent similar occurrences across all operators on our website. We would like to schedule a call to discuss your review in further detail and will get in touch with you shortly via your booking page. Thank you so much. Kind regards, The TourRadar Team

Posted 5 years ago

“I booked this when the tour price was reduced to $1,380, however, when I paid my deposit I was charged $2,080. I cannot get anyone to respond to me about correcting this error.”

Helpful Report

Posted 5 years ago

Hi there, Thank you for your review. We have had a look at your booking and regret to see that there has been some confusion surrounding the correct pricing for your tour. We can see that one of our agents sent you an accurate quote for your desired departure date upon request when you inquired with us prior to booking. This agent advised that you can go ahead and submit your booking request online once you are ready. You then independently placed your booking online, which was confirmed according to our standard procedure. We can see that since then, various agents have been corresponding with you via your booking page to advise that the price you saw at the time of booking was the correct price for your departure date. We will continue with the conversation with you here and hope to be able to clear up this misunderstanding. Kind regards, The TourRadar Team

Posted 5 years ago

“I made a mistake when I paidd, because I forgot to include the discount code. When I finished the payment I realized the mistake. I immediately called the call center and they didn't give me any solution. I lost about 70 USD. I have traveled several times. I is a unfair treatment”

Helpful Report

Posted 5 years ago

Hi Renate, We thank you for your review but regret to hear that you were unable to apply a promotion code to your booking. At TourRadar we always endeavor to make the booking process as smooth as possible and we understand that sometimes small mistakes do happen at the time of placing a booking. After taking a look at your file, we can see that a member of our support team has since reached out to you directly to discuss this concern further and provide some valuable assistance. We are very glad to see that you are now successfully booked onto your next amazing touring experience! Best Regards, The TourRadar Team

Posted 5 years ago

“The price on Tourradar is keep on changing every day. Normally it changes during the noon time. There is no certainty about the frequent change. I was interested in a tour, but hesitate to book before I could confirm my ticket, but during the 3 days, the rate of this tour changed 4 times ( From Friday - Monday). So I give up booking via Tourradar, better book direct with the tour operator.”

Helpful Report

Posted 5 years ago

Hi there, Thank you for taking the time to review TourRadar. TourRadar works with over 2,000 different tour operators with 37,000 tours worldwide to bring you the biggest selection of scheduled, multi-city group tours. Each tour operator sets the pricing for each of their tours. For this reason, TourRadar cannot predict or change the pricing. The price is always subject to change and can change on a daily basis. Waiting for a price drop has you running the risk of missing out on your place on your prefered departure date due to availability, which is not dissimilar to the airline industry. Our customer support team is available 24/7 to confirm tour details and pricing if there is ever any uncertainty. A member of the customer support team will directly reach out to you to discuss your review and provide further assistance. Regards, The TourRadar Team

Posted 5 years ago

“This is a terrible company with a poorest customer service I ever had. I bought tour a week ago and leaving on October 7th. I left 5-6 messages on their website trying to get in touch with Iglesias Travel which is a tour operator for Tourradar in Turkey.I wanted to know when and who will pick me up on first day of the tour and I have no response. I call 5 times but no customer service rep was able to give me any helpful information and all they can do is to send email to the Operator who is not responding. I asked several times to speak with the Manager:"not available","he will not be able to help more than we do"...it's a terrible customer service and no one taking ANY responsibility:this is a poorest customer service I EVER had traveling over 15 years”

Helpful Report

Posted 5 years ago

Hi Marina, We are saddened and regret to hear that you feel the customer service provided by TourRadar or the Tour Operator, has not met your expectations or requirements. Tour Operators sometimes stand on opposite time-zones to their customers and we advise that response times to an email can vary depending on the time of day the queries are received by their office. However, we can see that your inquiry has since been escalated to a senior member of our team who has reached out to you personally. We will endeavor to follow up with you as soon as possible regarding the information you have requested. Best Regards, The TourRadar Team

Posted 5 years ago

“I spent so much time calling making sure everything will go fine for my upcoming trip but on my disappointment the morning of the tour starting day my name and my husband were not on the list with last of the group.I had to search my mail and find confirmation letter to prove in order not to be left in London. That was the biggest disappointment.”

Helpful Report

Posted 5 years ago

Hi Liljana, Thank you for taking the time to write your review. We are sorry to hear that your operator Expat Explore did not have your name on the list when starting the tour. They did send out a confirmation as well as an e-ticket, that we have then forwarded to you, so that should definitely not have happened! We are however glad this misunderstanding could be quickly resolved, and that you could join your tour without further problems. We hope that you enjoyed the rest of your travels to Europe with Expat Explore. TourRadar Customer Support team is reachable 24/7 via phone and live chat - so we will always be here to help in such situations. We will also be in touch with you to gather any additional feedback you may have about your booking experience. Best Regards, The TourRadar Team.

Posted 5 years ago

“I am very disappointed with Tourradar. I had googled Greenland for solo travellers & they had two (what seemed to be Amazing) tours on offer. The price was presented as a solo traveller price. When I contacted them to double check this they then told me there was a single supplement and that the dates that the website were showing as available actually were not. What a complete waste of my time. TourRadar can you please ensure that you are clear about pricing and you need especially to address your solo traveller link!!!”

Helpful Report

Posted 5 years ago

Hi Petra, Thank you for your review. We regret to know that you felt disappointed upon learning that there is a mandatory single supplement for the trip you are interested in. To clarify, some operators will require a minimum of 2 passengers per booking, but the operator for the trip you were looking at accepts solo travellers. This means that the trip will show up in search results for solo travellers. However, the starting price is based on twin share and this is reflected on the booking page where travellers are able to view different cabin prices for single or double occupancy. We can see that our dedicated cruise team is currently looking into the availability of a single cabin for your desired departure date and will follow up with you via email as soon they have further information. Kind regards, The TourRadar Team

Posted 5 years ago

“There is a party of 3 ladies booking a tour with TourRadar. I was advised that the booking should be placed under one name so that everyone will be travelling together. We are all prepared to pay for our trip with our own credit card. I was told only one credit card would be accepted for the deposit charge. Each person could input their credit card information so that the remaining payment for the tour is charged to each person individually. This WAS not the case! The deposit was made on my credit card for the 3 of us. The final payment cost was shown on my credit card also. I requested a summary for the cost for this tours for each of us individually. This was not done! I understand booking the tour for all 3 people under one name BUT we should be able to pay individually with our own credit card....the deposit and the final payment. I have personally booked other tours with other guest and each person was able to pay the deposit and the final payment for their cost of the tour with their own credit card. Evelyn Wolfe”

Helpful Report

Posted 5 years ago

Hi Evelyn, Thank you for your review. We have had a look at your booking and can see that the link to your booking page with a full price breakdown was sent to you, along with instructions for how to add additional credit cards for the final payment. Since you have not added your friends' credit cards to the booking, the default payment method is still showing as your credit card at this time. Not to worry though - Your final payment is not due until next year, so there is plenty of time to add your friends' credit card details to your booking. We will follow up with you directly via your booking page and are confident that we will be able to assist with splitting the costs evenly between the three of you. Kind regards, The TourRadar Team

Posted 5 years ago

“Way too long and complicated. It brought us just stress during two days. (We always book last minutes tour and it’s never as complicated as that)”

Helpful Report

Posted 5 years ago

Hi there Renaud, Thank you for taking the time to provide your feedback. We definitely understand that booking a tour last-minute can be stressful! To clarify, when passengers book tours within 30 days of departure, bookings must go through an 'on request' process, almost always without exception. This means that your operator must reach out to every one of the hotel suppliers used for your tour, as well as a number of other suppliers (including transportation companies and restaurants) to request your spaces. Whilst we are available 24/7, this process can only be carried out by operators during their local business hours, which is usually Monday through Friday. We have had a look at your booking and can see your booking request was submitted to us on a Saturday. We can also see one of our agents at TourRadar attempted to make contact with you the same day you placed your booking request but was not able to get through. However, once we received written confirmation that you were happy to proceed with the booking, your spaces were confirmed within 48 hours. Since your tour is of a decent duration, it normally would have taken a bit longer to confirm than a shorter tour, but we partnered with the operator to confirm your booking in record time, first thing on the Monday. Whilst it is always recommend that travellers avoid placing bookings last-minute, we understand this is not always possible - We are just really glad that we were able to confirm your spaces just on time for your departure. We hope you have an incredible holiday and thank you for choosing TourRadar! Kind regards, The TourRadar Team

Posted 5 years ago

“Terrible service, don't use, could not make trip let them know with in 20 days and they charged me for who trip, I still don't know if they canceled room. be prepared to lose your money if you use them 1 Comment 11 Like Show more reactions”

Helpful Report

Posted 5 years ago

Hello Larry, Thanks for reaching out. We've received your feedback both here and directly and will be in touch with you directly to discuss your issue. Best Regards, The TourRadar Team

Posted 5 years ago

“At 6:39pm I received booking confirmation email; at 8:21pm I received email my booking accidentally confirmed and a full refund would be issued. Highly disturbed that in less than two hours, the credit card transaction wasn't voided so it never fully hit my account. Was also asked if I had any other available dates to which I responded, and haven't received a reply in 36 hours. I'm not feeling it :(”

Helpful Report

Posted 5 years ago

Hi Damita, Thank you for your review. We have had a look at your booking and are sorry to see that the tour operator was not able to confirm your space. When you requested this tour, your credit card was pre-authorised as part of a process that your bank carries out to guarantee that funds are available to pay for your tour. This means there was a temporary hold put on the funds needed for the payment. A refund is still pending for your booking as we are waiting for the tour operator to confirm an alternative departure date. The TourRadar Customer Support Team is available 24/7, whilst the tour operators are not. Depending on where the tour operator is located and their local operating hours can cause a delay to responses. TourRadar will be reaching out to you on your booking conversation page to confirm whether an alternative departure date might work. Here at TourRadar, we are confident in our ability to send our travellers on life-enriching travel experiences and hope to be able to do this for you! Kind regards, The TourRadar Team

Posted 5 years ago

“Despite best efforts of Armin I was initially told that I’d secured a booking and deposit taken I was told days later that the tour was full!! VERY VERY DISAPPOINTED”

Helpful Report

Posted 5 years ago

Hello Gwyn, We regret to hear that you’re disappointed you were unable to secure a spot on your desired tour. We can see in your correspondence with the operator that they have reached out with alternative options. However, if these options are not suitable, the operator has offered a full refund. At TourRadar we will always endeavor to try and find a resolution for these situations. We will reach out to you directly to see if there are any alternative options for you, in order to confirm your space on a suitable alternative tour. Best Regards, The TourRadar Team

Posted 5 years ago

“I was told I could pay in instalments before I booked. They took the whole total amount and refused to let me pay in instalments”

Helpful Report

Posted 5 years ago

Dear Kirsten, Thank you for taking the time to provide your feedback. We are glad we could get in touch in order to clarify this. Paying by instalment is indeed possible when booking a tour more than two months in advance (for most operators). When booking two months or less before the actual travel date, TourRadar does need the full payment, as the departure is close and that most operators need to have this total amount on file. The amount to be paid at the time of booking will always be indicated when processing the reservation. The date at which the full payment is required will be clearly outlined as well. In case of any doubts, our Customer Support team is available 24/7 via phone and live chat, and can definitely check what are the payment terms for your preferred date. Best Regards, The TourRadar Team

Posted 5 years ago

“It is not possible ti communicate directily with the local tour operator on phone before booking, due tue Tour radar rules. All communication is on chat or via the Tour radar. Highly unprofessional”

Helpful Report

Posted 5 years ago

Hello there, Thank you for taking the time to write your feedback. While some operators are indeed not available for direct contact, TourRadar Customer Support team is online 24/7, and is happy to help via phone, live chat, and emails. Our team is fully trained, professional and is happy to assist for any enquiry you may have for your next trip! We will be in touch with you in order to gather more feedback about the issue you encountered. We are confident we will be able to reach a positive outcome to your concerns. Kind Regards, The TourRadar Team

Posted 5 years ago

TourRadar is rated 4.5 based on 6,721 reviews