TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.55

4.6 Rating 6,712 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.6

Based on 6,712 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

TourRadar 5 star review on 14th November 2023

JOSE

Anonymous

Anonymous // 01/01/2019

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English

“great and personal service”

Helpful Report

Posted 5 years ago

“The website was very easy to read and work your way through. The only problem was picking a tour as was so many great ones to choose from.”

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Posted 5 years ago

“Booking our tour to Korea using the TourRadar online site was easy and straightforward. Questions were answered quickly.”

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Posted 5 years ago

“I knew I wanted to book this particular Explore! Tour, so I went to see if it was on TourRadar.. There it was, I booked it, was immediately confirmed, and without asking was notified that my Explore loyalty discount had been applied. Easy-peesy! Plus TourRadar discounts. Why would you do it any other way?”

Helpful Report

Posted 5 years ago

“I don’t know who is my agent. I don’t get help or call someone to help. I need help and wrote but no answer. I wish I booked through Pavlus where I get discount and help. Shailesh Shah 408-234-8779”

Helpful Report

Posted 5 years ago

Hi Shailesh, Thanks for your review. Your booking agent is us here at TourRadar. Our team is here for you whenever you need us, with 24/7 customer support. Please don't hesitate to give us a call at +1 844 311 3006 or hop onto our live chat for any questions you may have about your existing booking. That being said, we will be in touch with you directly to address your booking-related concerns. Kind Regards, The TourRadar Team

Posted 5 years ago

“Hello, nearly everything was OK, but if you inform me that there will be a 15% discount some days later, that I could save severel hundred EUR. This caused a bitter bitter taste in my mouth.”

Helpful Report

Posted 5 years ago

Hi Andras, Thank you for taking the time to leave a review about your booking experience. We regret to hear you are disappointed about the price drop on your tour and while we understand this is likely a disappointing situation for you, waiting for a price drop also has you running the risk of missing out on your place on your preferred departure date due to availability on many tours. It's not dissimilar to the airline industry, where it is also not uncommon to see a price drop after you booked your flight. Upon investigation in your booking page, it looks like there are only 3 spaces left on this popular departure, so you’ve definitely made a good choice securing a spot earlier. That being said, if there is anything further we can do, please don't hesitate to get in touch in your booking page. Kind Regards, The TourRadar Team

Posted 5 years ago

“I had questions and called, then I got answered right way. The lady was so nice and patient, and very very helpful.”

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Posted 5 years ago

“Easy to book . All the tour were clear and easy to understand . I have asked the guides a few questions and they were prompt and very friendly both on the phone and via email.”

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Posted 5 years ago

“this is our third time using Tour Radar and we really like the process. Our tours so far have been great. Any issues with booking or questions are always answered quickly either by the operators or TourRadar. would highly recommend and have done so several times.”

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Posted 5 years ago

“Booking was ok. I booked even though I had unanswered questions and am still worried about where to find the pickup location, and I don't know what I need to pay for and what is covered. I am concerned but this is my only chance to take a holiday so I just did it as fast I could.”

Helpful Report

Posted 5 years ago

Hi Maureen, Thanks for your feedback, you've booked a great tour! We can see your operator is generally responsive within 24 hours, and have no doubt they will confirm your pick up location shortly. The inclusions of your tour are listed on the tour detail page under What's Included, but if there is anything you'd like to query that is not addressed here, simply send the message via your booking page and the operator will be happy to confirm. We have no doubt you'll have a great time on your tour, and remember if there is anything we here at TourRadar can help you with, we are available by phone and online chat 24/7. Happy Travels, The TourRadar Team

Posted 5 years ago

“The booking was easy. The hardest part was selecting which tour to take! Very excited to see how the tour goes.”

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Posted 5 years ago

“The website was easy to use, even as I was using my phone.”

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Posted 5 years ago

“Wow, TourRadar might be my new favorite travel planning tool. The booking experience was very easy and their message center let me communicate directly with everything on this trip in one place. First time using TourRadar and I would definitely recommend to others and use this again!”

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Posted 5 years ago

“Very good help from customer support centre regarding the trip details and price. Waiting for the trip to be memorable. Thank you very much.”

Helpful Report

Posted 5 years ago

“I booked for a group, which is why I chose TourRadar as I could pay in local currency and initially given the impression members of the group could pay individually (after the initial deposit), also I preferred the local contact. The TourRadar team were generally helpful, however, payment via the website was not as straightforward as I was led to believe with my credit card details to be debited if all payments were not made by the due date. The website for payment had issues and we could not log in properly. So there was quite a bit of coordination on my behalf.”

Helpful Report

Posted 5 years ago

Hello Rita, Thank you for your feedback regarding your booking and payment experience. Looking at your booking for 10+ people, we can understand your feedback. Similar to an online flight or hotel booking, on TourRadar.com, the lead passenger is responsible for managing all aspects of the booking, including payments. While we do offer for multiple travellers' cards to be uploaded to the booking in order to split payments, if the travellers in your group want to manage their own payments, it's generally easier for them to be booked on separate booking pages. We have, however, taken your feedback on board and will look into how we might improve the payment process for groups like yours. We have no doubt you'll have a wonderful time on tour and thank you again for choosing TourRadar! Happy Travels, The TourRadar Team

Posted 5 years ago

“Travelling to explore new countries to achieve dreams and goals take huge decision to make. Your company is helpful as provided answers to my questions. This would be my third time to use TourRadar. One in 2017 China, 2018 Canadian Rockies and the third would be this forthcoming trip Balkan Ultimate.”

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Posted 5 years ago

“Very easy, quick and accomodating .”

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Posted 5 years ago

“Second time booking with TourRadar. Easy to use and looking forward to a great trip!”

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Posted 5 years ago

“Easy access, variable choices and fast response from customer service”

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Posted 5 years ago

“We got all the answers to the questions we were wondering about. And this was done in a timely manner.”

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Posted 5 years ago

TourRadar is rated 4.6 based on 6,712 reviews