TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.55

4.6 Rating 6,712 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.6

Based on 6,712 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

TourRadar 5 star review on 14th November 2023

JOSE

Anonymous

Anonymous // 01/01/2019

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“Looked at a G Adventure (Costa Rica) , thru Tour Radar, I attempted to put it on a 48hr hold (but I didn’t)( my own fault ), with help and calls and chats with Tour Radar I’m now booked , the 24/7 chat option is very helpful.”

Helpful Report

Posted 5 years ago

Hi Walter, We thank you for your valued feedback, however, we regret to hear that your hold was not placed as expected. After looking into your file, it seems that you may have opened a booking enquiry as opposed to a 48-hour hold. When placing a 48-hour hold customers are required to input all booking details except for payment, using the ‘request a hold’ link. Based on our understanding, you were sent an email as a prompt for you to complete a booking that was not finalized the first time around. As a 48-hour hold request was not completed, this was unfortunately not placed in our system. However, we are very glad to see that despite this, you have since been successfully booked onto an amazing touring adventure! Regarding your travel partner, we regret to hear that you were unable to secure a space on the same departure date. The request to change their departure date has been received by our team and the tour operator has been notified. Someone from our support team will be in touch with your travel partner in due course, with some further advice. Further to the above, we will endeavour to have a member of our support team reach out to you directly, in order to discuss any concerns further. Best Regards, The TourRadar Team

Posted 5 years ago

“We were initially disappointed that we paid the same price as our fellow tour mates when our price did not include return air passage from London to Spain while theirs were included. After the trip we made this known to Tour Radar. They took our feedback seriously and acted on it swiftly by refunding us the airfares which should be included in the first place. This shows that Tour Radar is an ethical and serious company. They are definitely not a fly-by-night third party agent. They could have ignored our feedback since all fees were collected and the trip was over. Yet, they called me long distance to investigate the miscommunication and acted prompty to make things right. I have every confidence in them now and would not hesitate to use them again should the opportunity arise. They are highly recommended as it was a tremendously well organised trip which my friend and I enjoyed except for the slight miscommunication in the tour package pricing which Tour Radar made right eventually.”

Helpful Report

Posted 5 years ago

Hello Lee, Thank you for taking the time to leave a review. We regret to hear that you're disappointed about the price you've paid for your tour. To clarify, the land-only portion was purchased for this tour. While, the tour operator may offer flight-inclusive pricing, which is most likely what your fellow travellers have purchased, pricing with flights will be an additional cost to the tour. The tour operator does offer flights for travellers in the UK. However, as you were travelling outside of Europe, it was recommended that a direct flight be arranged to avoid any missed flight connections, that would have caused tour delays and affected the start of your tour. In addition, pricing is subject to change depending on when a traveller books due to varying factors such as availability and demand. While we cannot speak directly to the pricing that your fellow travellers have paid, we can assure that you’ve received the best possible price at the time of booking. We will reach out to you to discuss this further and to see if you have any additional feedback about your booking experience. Kind Regards, The TourRadar Team

Posted 5 years ago

“My wife and I recently took an Egypt 9 day tour booked through Touradar and using Expat travel. Our tour guide Kerlos Talat, Kero, was not only an expert in Egyptian history but also a good English speaker. Personable and thoughtful. He was always busy behind the scenes, organizing, explaining, problem solving and protecting. Always counting his sheep, he never lost anyone. Security was well organized and discrete. Other than the top notch organization of the tour and booking procedure, I would credit a large part of the success to Kero who represented both companies very well. Value for money was extraordinary and the hotels and boat very good. Food was good and plentiful. Just one word of advice to travelers to Egypt; standards of cleanliness are not always the same as in your in own home. However, for the most part, you will not have a problem. The currency is very cheap and a euro or dollar goes a long way. In closing, I would highly recommend Touradar and expat travel.”

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Posted 5 years ago

“online site easy to use.”

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Posted 5 years ago

“Brilliant and easy experience to book through Tour Radar. Dealt with Alexandra from the yacht company and also Fin on the chat line and everything was addressed promptly. Looking forward to our trip and have encouraged four people to come with us as I was so impressed with booking procedure.”

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Posted 5 years ago

“Is always a good idea to think about tour radar”

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Posted 5 years ago

“Convenient booking, reasonable price, quick response. Just one point - cannot find the link to pay by instalments”

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Posted 5 years ago

“I made a mistake when I paidd, because I forgot to include the discount code. When I finished the payment I realized the mistake. I immediately called the call center and they didn't give me any solution. I lost about 70 USD. I have traveled several times. I is a unfair treatment”

Helpful Report

Posted 5 years ago

Hi Renate, We thank you for your review but regret to hear that you were unable to apply a promotion code to your booking. At TourRadar we always endeavor to make the booking process as smooth as possible and we understand that sometimes small mistakes do happen at the time of placing a booking. After taking a look at your file, we can see that a member of our support team has since reached out to you directly to discuss this concern further and provide some valuable assistance. We are very glad to see that you are now successfully booked onto your next amazing touring experience! Best Regards, The TourRadar Team

Posted 5 years ago

“Easy to use website. Comprehensive information and details with a good range of tours and options. Speedy response by staff to our enquiries.”

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Posted 5 years ago

“My booking was handled well and very commendable and helpful”

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Posted 5 years ago

“Easy booking online with plenty of detailed info . Looking forward to my upsoming 2020 trip..”

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Posted 5 years ago

“We wrote back and forth several times to make sure we were getting the perfect tour for us. They were very patient, and could not have been more helpful. Thank you!”

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Posted 5 years ago

“Il sito offre una vasta offerta di tour, è semplice da usare e l’assistenza è efficiente.”

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Posted 5 years ago

“WOW TourRadar is just the best! Great platform, user-friendly, great selection, and amazing customer support. I will definitely be booking with them again. I am so excited to embark on my life-enriching trip! 10/10 #LDTS”

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Posted 5 years ago

“Booking price was exactly as quoted. No booking fees, etc. were added. It was not a teaser rate. The process was relatively simple.”

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Posted 5 years ago

“Booking was really easy!”

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Posted 5 years ago

“I found working through Tourradar to be very frustrating, like playing tag. There seemed to be no communication between Tourradar and Luxury Gold, I was never informed of things like a tote bag and rucksack on offer to choose between, nearly did not get my airport travel vouchers, had to battle to get my itinerary before leaving on the trip. A long time delay before answering, the "local" number always engaged. It came to a point where I was frantically googling if it is a scam! Staff was helpful and friendly, but clearly had no knowledge of the product nor of the challenges clients from Africa face in booking trips. I will use the site to compare tours, but probably book directly in future. UPDATE: I was subsequently called by a customer service representative, who agreed unconditionally that I had reason to be dissatisfied. It felt good to be taken seriously and they offered me credit on a future booking, should I choose to use them again. Certainly changed a negative to a positive and I am willing to try again!”

Helpful Report

Posted 5 years ago

Hi Maretha, We thank you for your feedback, and while we are happy to hear you found our staff helpful and friendly, we do sincerely regret to hear that you feel the booking process was frustrating. Having looked into your file, we can determine that there were a couple of minor set-backs with some tour components during your booking process. As a booking agent, we liaise between the customer and the tour operator. Any services or components of a tour are handled exclusively by the tour operator which does take a little time to coordinate, according to their booking protocols. However, we do wish to assure you that our dedicated Customer Service Team worked hard to ensure that these were resolved and arranged with the tour operator as quickly as possible, and all final documentation provided before your tour departure date. With all this said, we do hope that you had an incredible life-enriching experience on tour and we will have a member of our customer support team personally reach out. Best Regards, The TourRadar Team

Posted 5 years ago

“Staff was very responsive to questions. Booking website easy to navigate.”

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Posted 5 years ago

“The agent was patient, his explanations helped me make the right decisions.”

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Posted 5 years ago

“Browse through the holidays on offer or pick a place you want to visit and view the tours then choose a holiday you like and book it. Simple.”

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Posted 5 years ago

TourRadar is rated 4.6 based on 6,712 reviews