TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

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English

“I twas a good experience. It would have become better if there was a clarity in what will we doing on day 1 and day 8?. Are hotels included on day 1 and day 7? I have made the booking and still not clear.”

Helpful Report

Posted 5 years ago

Hi Vijay, We are happy to know that you've had a positive experience with us and would like to sincerely thank you for your review! We have had a look at your booking and can see that the tour page indicates that there are 7 nights of accommodation included, and the itinerary on the tour page states that the last day is a free day. This means accommodation is included every night except for the 7th night and you are free to depart at any time. If you are ever in doubt, your operator is available to answer questions directly via your booking page during their local business hours or you can reach out to us any time via live chat or phone for a more instant answer. Thanks for choosing TourRadar! Kind regards, The TourRadar Team

Posted 5 years ago

“Before booking this tour I had questions. I received replies promptly! The booking experience was flawless. Very quick and easy.”

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Posted 5 years ago

Hi Joline, Thank you so much for your review! We aim to provide flawless booking experiences every time and are glad that you've chosen TourRadar for your touring needs. Kind regards, The TourRadar Team

Posted 5 years ago

“The TourRadar client service reps were very response an answered my questions exactly. Booking the trip was very easy.”

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Posted 5 years ago

“Booking was easy”

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Posted 5 years ago

“All i expected. Good communicarion.”

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Posted 5 years ago

“I was extremely happy with the service I received booking this tour. I had limited WiFi and had to call in to book. After my booking was confirmed everything happened very professionally. Timely responses to my emails. Pickup from the train station and hotel were prompt. This is my second time booking with Touradar.”

Helpful Report

Posted 5 years ago

Hi Sabrina, Thank you for taking the time to write us a review. We are so happy to know that you've already booked twice with us and remain at your disposal for a third, fourth, fifth tour! Kind regards, The TourRadar Team

Posted 5 years ago

“Very simple. Plug in what you want and within 48 the booking is confirmed.”

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Posted 5 years ago

“Booking was easy and communication was great!”

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Posted 5 years ago

“After receipt of payment no further communication has been received, why the delay?”

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Posted 5 years ago

Hi Bharat, Thank you very much for taking the time to leave a review with us. We can see that the operator of your tour got in contact to confirm your booking within a few hours of your request being lodged in our system. A member of our team will be in contact with you to confirm your email address to ensure that all of our emails reach you. Thanks again for booking with TourRadar! Best regards, The TourRadar Team.

Posted 5 years ago

“Excelent costumer service, excelent problem solving, and excelent communication Wide holiday choices at affordable prices. I found it very easy to book my holiday”

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Posted 5 years ago

“we were very pleased with our experience. Never having booked a"tour" such as this we had some questions. These were replied to quickly and efficiently. We are looking forward to the last confirmation of the payment received ( not due yet) and a confirmation regarding the first night ( extra night) at Double tree in San Jose. Thank you”

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Posted 5 years ago

Hi Hendrika, We are so glad that you've decided to give touring a chance! With 37,000+ tour listings across 2,000+ operators across the globe, we are the single largest online marketplace for multi-day tours and are confident in our ability to find the best trips for passengers no matter what their travel needs are! Thanks for choosing TourRadar. Kind regards, The TourRadar Team

Posted 5 years ago

“nice and very fast response”

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Posted 5 years ago

“I want Tour Radar management to know of my first experience with Tour Radar and it’s not even the actual tour package. It’s only enquiries. And boy do I have many questions! And this excellent customer service chap, “Issam” answered all my questions - patiently and promptly. A couple of times he missed out some information (probably due to he being so quick to respond to customer enquiries that he handles lots of them), but whenever I reminded him, he always responded excellently. Totally satisfied with his efficient service and the answers he provided. I will book my tour with Tour Radar - Issam sure played a big part! Thank you very much Issam. 😜👍👌”

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Posted 5 years ago

“Excellent responsiveness. Communication is a little clunky if you want customization - but at the end everyone is so eager to help. Very impressed with the customer service!”

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Posted 5 years ago

Hi there, Thank you for taking the time to leave us review. We are so pleased to know that in spite of a little "clunky"-ness, you find our customer service excellent. Customer service is at the heart of what we do, and it's true - Our agents are always eager to help! Any time you need assistance, whether it's past midnight or on a weekend, our phone and chat lines are open 24/7. Thank you so much for choosing TourRadar. Kind regards, The TourRadar Team

Posted 5 years ago

“I was attracted by the value for money. While there was the opportunity to chat it was not necessary. The process of booking was simple and straightforward”

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Posted 5 years ago

“Booking our Best of Italy 2020 tour with TourRadar was easy. I chatted with 2 separate agents when questions arose and both were extremely helpful. In addition, two days after booking I realized I had missed a promo code that would have saved us $200. They honored it. Hope our Trafalgar tour goes as smoothly!”

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Posted 5 years ago

“This is my second booking with Tour Radar and I had only pleasant experiences. I got an answer in a matter of hours (sometimes 2-3 hours) to my repeated questions or concerns. The website is easy to navigate. All questions answered very fast and precise. I cannot be any happier. I really recommend Tour Radar to everyone.”

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Posted 5 years ago

“It was so easy to plan our honeymoon with TourRadar! Loved that the tour dates, itinerary and costs are able to be viewed online without having to contact someone, all the information I needed to plan our trip was all online! Made it so easy to plan a budget and go ahead with the trips!”

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Posted 5 years ago

Hi Nicole, A massive congrats on your wedding and honeymoon! Whether it's a honeymoon, an anniversary trip, a birthday trip, or just because you feel like travelling - We are here to help! Thank you so much for choosing TourRadar for your travel needs. We are honoured that you chose us for one of the most important trips of your life. Best regards, The TourRadar Team

Posted 5 years ago

“They are helpful and respond extremely fast to inquiries. They also not only give you access and a chance to interact with your tour company but ask as many questions before making a decision.”

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Posted 5 years ago

Hi there Angela, Thank you so much for your review. Here at TourRadar, we pride ourselves on our ability to provide travellers with all the necessary tools and/or advice to make the most informed decisions for their travel needs. We know that being able to reach out to your local operator directly can make a big difference and are glad you've found this feature on our website helpful. Kind regards, The TourRadar Team

Posted 5 years ago

“I made my booking through TourRadar Brisbane and even though the wait was 20 or 25minutes on phone the outcome was well worth it..”

Helpful Report

Posted 5 years ago

Hi there Michelle, Thank you for your patience in getting through to our customer support team. We are glad to know that the assistance you received was helpful and invite you to also try out our live chat during peak call times. Both our phone lines and chat lines are available to customers 24/7! Thanks for choosing TourRadar. Kind regards, The TourRadar Team

Posted 5 years ago

TourRadar is rated 4.5 based on 6,721 reviews