TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.55

4.6 Rating 6,712 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.6

Based on 6,712 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

TourRadar 5 star review on 14th November 2023

JOSE

Anonymous

Anonymous // 01/01/2019

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English

“Excelent costumer service, excelent problem solving, and excelent communication Wide holiday choices at affordable prices. I found it very easy to book my holiday”

Helpful Report

Posted 5 years ago

“we were very pleased with our experience. Never having booked a"tour" such as this we had some questions. These were replied to quickly and efficiently. We are looking forward to the last confirmation of the payment received ( not due yet) and a confirmation regarding the first night ( extra night) at Double tree in San Jose. Thank you”

Helpful Report

Posted 5 years ago

Hi Hendrika, We are so glad that you've decided to give touring a chance! With 37,000+ tour listings across 2,000+ operators across the globe, we are the single largest online marketplace for multi-day tours and are confident in our ability to find the best trips for passengers no matter what their travel needs are! Thanks for choosing TourRadar. Kind regards, The TourRadar Team

Posted 5 years ago

“nice and very fast response”

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Posted 5 years ago

“I want Tour Radar management to know of my first experience with Tour Radar and it’s not even the actual tour package. It’s only enquiries. And boy do I have many questions! And this excellent customer service chap, “Issam” answered all my questions - patiently and promptly. A couple of times he missed out some information (probably due to he being so quick to respond to customer enquiries that he handles lots of them), but whenever I reminded him, he always responded excellently. Totally satisfied with his efficient service and the answers he provided. I will book my tour with Tour Radar - Issam sure played a big part! Thank you very much Issam. 😜👍👌”

Helpful Report

Posted 5 years ago

“Excellent responsiveness. Communication is a little clunky if you want customization - but at the end everyone is so eager to help. Very impressed with the customer service!”

Helpful Report

Posted 5 years ago

Hi there, Thank you for taking the time to leave us review. We are so pleased to know that in spite of a little "clunky"-ness, you find our customer service excellent. Customer service is at the heart of what we do, and it's true - Our agents are always eager to help! Any time you need assistance, whether it's past midnight or on a weekend, our phone and chat lines are open 24/7. Thank you so much for choosing TourRadar. Kind regards, The TourRadar Team

Posted 5 years ago

“I was attracted by the value for money. While there was the opportunity to chat it was not necessary. The process of booking was simple and straightforward”

Helpful Report

Posted 5 years ago

“Booking our Best of Italy 2020 tour with TourRadar was easy. I chatted with 2 separate agents when questions arose and both were extremely helpful. In addition, two days after booking I realized I had missed a promo code that would have saved us $200. They honored it. Hope our Trafalgar tour goes as smoothly!”

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Posted 5 years ago

“This is my second booking with Tour Radar and I had only pleasant experiences. I got an answer in a matter of hours (sometimes 2-3 hours) to my repeated questions or concerns. The website is easy to navigate. All questions answered very fast and precise. I cannot be any happier. I really recommend Tour Radar to everyone.”

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Posted 5 years ago

“It was so easy to plan our honeymoon with TourRadar! Loved that the tour dates, itinerary and costs are able to be viewed online without having to contact someone, all the information I needed to plan our trip was all online! Made it so easy to plan a budget and go ahead with the trips!”

Helpful Report

Posted 5 years ago

Hi Nicole, A massive congrats on your wedding and honeymoon! Whether it's a honeymoon, an anniversary trip, a birthday trip, or just because you feel like travelling - We are here to help! Thank you so much for choosing TourRadar for your travel needs. We are honoured that you chose us for one of the most important trips of your life. Best regards, The TourRadar Team

Posted 5 years ago

“They are helpful and respond extremely fast to inquiries. They also not only give you access and a chance to interact with your tour company but ask as many questions before making a decision.”

Helpful Report

Posted 5 years ago

Hi there Angela, Thank you so much for your review. Here at TourRadar, we pride ourselves on our ability to provide travellers with all the necessary tools and/or advice to make the most informed decisions for their travel needs. We know that being able to reach out to your local operator directly can make a big difference and are glad you've found this feature on our website helpful. Kind regards, The TourRadar Team

Posted 5 years ago

“I made my booking through TourRadar Brisbane and even though the wait was 20 or 25minutes on phone the outcome was well worth it..”

Helpful Report

Posted 5 years ago

Hi there Michelle, Thank you for your patience in getting through to our customer support team. We are glad to know that the assistance you received was helpful and invite you to also try out our live chat during peak call times. Both our phone lines and chat lines are available to customers 24/7! Thanks for choosing TourRadar. Kind regards, The TourRadar Team

Posted 5 years ago

“Booking with TourRadar is the very easy and lexury.. They are helpfull, caring, following and directing you to complete your booking in simple way., in top of that they are ready to answer all your doupt immediatly. Ilike this company and Irecomended it for all people who wants to explore the world in better, easy, simple way.”

Helpful Report

Posted 5 years ago

“I found Del to be very patient, polite and helpful. She answered all my questions and explained the booking and payment process very well.”

Helpful Report

Posted 5 years ago

Hi Linda, Thank you so much for your review. We have passed your feedback on to Del. Should you need any assistance at any time, please do not hesitate to contact us via phone or live chat, where our friendly and helpful agents are available 24/7! Kind regards, The TourRadar Team

Posted 5 years ago

“It was fast and easy”

Helpful Report

Posted 5 years ago

“TourRadar has a great selection of tours and we found the tour that we wanted to go on. Booking it online was great and it was easy to navigate online. Confirmation was quick and payment was simple. They take a small deposit to hold your place and then take the remainder closer to your departure.”

Helpful Report

Posted 5 years ago

“Brilliant easy straightforward 👍🏼”

Helpful Report

Posted 5 years ago

Hi there, Thank you so much for your review and for choosing TourRadar! Brilliant, easy, and straightforward is what we like to hear. We are so glad you've had a good booking experience and remain available to assist you at any time, 24/7, via phone or live chat. Kind regards, The TourRadar Team

Posted 5 years ago

“Fast booking, easy to use.”

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Posted 5 years ago

“Lovely and 100% secure. Can't wait to be there with you all.”

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Posted 5 years ago

Hey Jimoh, Thank you very much for taking the time to leave a review! If you have any further feedback or any tour questions, be sure to reach out to one of our amazing Travel Experts who are available 24/7 via phone, live chat and email. Best regards, Joe TourRadar

Posted 5 years ago

“Thank you for your prompt responses to all of my queries and requests”

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Posted 5 years ago

“Very good experience. Booking and confirmation was fast.”

Helpful Report

Posted 5 years ago

TourRadar is rated 4.6 based on 6,712 reviews