TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.55

4.6 Rating 6,712 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.6

Based on 6,712 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

TourRadar 5 star review on 14th November 2023

JOSE

Anonymous

Anonymous // 01/01/2019

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English

“Disaster. Poor customer service and poor experience. There were some customer service representatives that were good but overall the experience was awful. Will never book with them again.”

Helpful Report

Posted 4 months ago

Hi Josie, Thank you for taking the time to leave a review. We are saddened to hear that your booking experience was not entirely satisfactory and regret that our efforts did not meet your expectations. We can see that our Customer Relations team has previously reached out to discuss your experience and assist with your booking. If there is anything else we can assist with, please do not hesitate to reach out. We are available 24/7 via phone and live chat and are always happy to help. Kind Regards, The TourRadar Team

Posted 4 months ago

“I want all my concerns answered as soon as possible.”

Helpful Report

Posted 6 months ago

“So far has been really good communication. Will wait and see how the tour turns out!”

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Posted 6 months ago

“They were so good to me! I was diagnosed with cancer and had to cancel our trip last minute. It was beyond the cancellation policies and they reimbursed me. This was so appreciated and demonstrates care for their customers.”

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Posted 6 months ago

“It’s a nice website and easy to search tours. However, many of the tour operators are not equally prompt to answer your questions promptly.”

Helpful Report

Posted 6 months ago

Hi Pradipta, Thank you for your feedback! We're glad to hear that you find our website easy to use and helpful for searching adventures. We regret for any delays you've experienced in getting responses from some tour operators. Due to timezone and staffing differences, some operators may take a bit longer than others to respond. We strive to ensure all our partners provide timely and accurate information, and we will work on improving this aspect of our service. If you have any specific concerns or need assistance, please feel free to reach out to us directly. We're here to help 24/7! Best regards, The TourRadar Team

Posted 6 months ago

“My experience with booking our tours with TourRadar have always been an easy process with very quick confirmations.”

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Posted 6 months ago

“Very straight forward to book, and timely responses to questions and kept informed along the way.”

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Posted 6 months ago

“Every aspect of our tour was a great experience, starting with Tourradar who answered every question about the tour promptly to our meet and greet tour guide, Roberta. Roberta was very knowledgeable, friendly and did everything she could to meet everyone's needs/requests. I would highly recommend this tour.”

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Posted 6 months ago

“Through a friend I found out that the cheat older single women. Very, very bad. I trusted what I was reading before I booked, so I did not really check. through my friend I found out that they skipped a lot of my trip. They didn't want to compensate”

Helpful Report

Posted 6 months ago

Hi there, We are saddened to hear that you were not entirely happy with your trip. We take such feedback very seriously and are committed to ensuring all our customers have a great experience. We cannot see any communications from you regarding the issues you experienced, but we are eager to understand what happened and address your concerns. Please get in touch with our team directly so we can investigate the situation and assist you further. Kind regards, The TourRadar Team

Posted 6 months ago

“Easy process and quick confirmation.”

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Posted 6 months ago

“Tourradar did an excellent job setting up my tour of Isle of Skye, Loch Ness and Inverness with Highland Tours. Our tour guide David "Dusty" Miller was very knowledgeable providing us with a wealth of knowledge and lore about the roads we traveled on the five day tour. Job well done!”

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Posted 6 months ago

“Tour Radar make booking very easy. You can make a booking with a small deposit + pay the remainder later. You can hold a booking for a short period 2 check dates or with others.”

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Posted 6 months ago

Hi there, Thank you for your review! With TourRadar’s Best Price Guarantee and flexible payment options, you can rest assured knowing that you’ll get the best price possible every time you book. We’re excited to hear that you found our platform easy to use and that you were able to make use of our 48-hour hold option. Kind Regards, The TourRadar Team

Posted 6 months ago

“Booking my tour was very easy to complete”

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Posted 6 months ago

“Excellent experience with Tour Radar. Everything on the trip was fine. There was a hiccup in train timings but the tour operator was contacted and they handled it well.”

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Posted 6 months ago

“Booking was easy... Accommodating our needs went smoothly... Taking our money a breeze. Since then we have heard very little from the tour company. I emailed them a few months ago as to whether the tour will still happening and am still waiting on a response????? This has me a little concerned about the tour in general... Can you please follow this up for me ?? Kind regards, Robyn”

Helpful Report

Posted 6 months ago

Hi Robyn, Thank you for your feedback and we're delighted the booking process went smoothly. We regret to hear you've felt a lack of communication since then and while we cannot see any recent communications from you, we will be happy to have a member of our support team reach out directly on your booking page to ensure all of your questions are answered. We highly recommend using your dedicated booking conversation page, as this will be the best way to get in touch with us and the adventure operator promptly! Thank you for your patience, and we will follow up with you shortly. Kind regards, The TourRadar Team

Posted 6 months ago

“I have worked in the travel industry 15+ years and this platform is a winner!”

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Posted 6 months ago

“It’s very, very easy to book a tour though TourRadar. I don’t think I will ever use anyone else to book a tour, this is the second one and it’s been just great.”

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Posted 6 months ago

“Pretty easy to navigate even for an oldie like me.”

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Posted 6 months ago

Hi there, At TourRadar, we strive to make finding and booking your dream adventure smooth and simple! Our team remains available 24/7 via phone and live chat should you ever have any questions or need assistance. Kind Regards, The TourRadar Team

Posted 6 months ago

“Easy to communicate via the portal but no option to redeem credit”

Helpful Report

Posted 6 months ago

Hi Rohith, Thank you for your review! We're glad to hear that you found it easy to communicate with us via the portal. You can see how to redeem your travel credits at the following link: https://www.tourradar.com/invite Alternatively, you can reach out to our 24/7 team, who will be happy to help! Kind regards, The TourRadar Team

Posted 6 months ago

“Booking experience was very good. Any queries we had, including telephone conversation after we had arrived in Sri Lanka, were promptly and effectively answered.”

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Posted 6 months ago

Hi Christopher, Thank you for your kind review! Your feedback is greatly appreciated and encourages us to continue providing excellent service. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We hope you had an amazing time in Sri Lanka and look forward to helping you with your next adventure! Kind regards, The TourRadar Team

Posted 6 months ago

TourRadar is rated 4.6 based on 6,712 reviews